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January 2024 by Delvin Johnson
Truthfully, my experience at Sam Ash is never a good one. The associates are not the friendliest and it’s almost as if you are bothering them when you ask for help. The truth is that I no longer do my shopping at Sam Ash. It’s a much better customer service experience going with a company Sweetwater online. I only shop locally at Sam Ash when I’m in a bind and need something immediately. My shopping experience yesterday was no different; they also barely options for what I was looking for yesterday. I’m naturally a very respectful and friendly person, so it always sobering to rarely feel any friendliness back. I will be sure to plan better in advance so that i no longer have to shop at this store.
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January 2024 by Michael Rones
A few months ago I purchased a Korg Keyboard in White Plains, NY. And yesterday I purchased a pedal for the keyboard. Service is always great! Friendly atmosphere
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January 2024 by Vincent Lagnese
Staff was helpful and some were knowledgeable but the collection of acoustics was really fantastic. There wasn’t a bad guitar in the room. Across all makes and price points. Very impressed and very happy with my new Yamaha fg830.
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January 2024 by Shan Cui
A super fancy store!! Before I stepped in it, I was thinking that maybe I could just use an old guitar to practice. However, when I came there seeing the shining guitars, the first thought was that I definitely need one of those new things! People working there are also nice! Thanks for the experience!
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January 2024 by Baby Keem
Juan was very helpful & knowledgable of the products & helped me secure a new audio interface set up & some wires.
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December 2023 by Stephen Fox
I had a wonderful in-store experience from the time I arrived until the time I left. Evan took great care to see that I understood how to use the different amps. He checked on my progress and answered questions. Even while assisting other customers.Very happy with my purchase.Steve
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December 2023 by George Kurian
Wonderful experience shopping around for a connector for microphone to connect to our portable speaker. The representative went out of the way to help me find the right one. I took the speaker to the store and they even gave me a complementary connector as the item was not available in store.Would strongly recommend Sam Ash for anyone needs sound related items.
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December 2023 by Daniel Hocker
We came in to purchase a violin for my son because his old one was shot. The guys took amazing care of us, gave us a great deal, and while they were setting it up they let me play some chunky licks on a gorgeous Gibson Les Paul Special that they had in stock plugged into a nice little blues jr. Love this store, love the employees. Never ever go to Guitar Center.
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September 2023 by cl L
Went there looking for a Martin or a Taylor classical guitar for my son and willing to spend big money. Stood in the acoustic guitar room for 30 minutes listening to two idiots making noise. One in the acoustic room and a kid outside, both who were too stupid to realize they can't play yet. No one came into the room. I walked outside, zero help. Left with my son and went to Rudy's music in Scarsdale and dropped 2k on a martin classical guitar. Amazing place, immediate help and patience and yes, my son can play exceptionally well unlike the others making what was noise. How does Sam Ash get the reviews it gets is mind boggling. Avoid this place and to to places like Rudy's or more reputable places in Westchester. Never again will I step foot in Sam Ash. Worthless is an understatement.
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September 2023 by SAMP
I had a single screw come loose on my guitar and I brought it in for them to tighten it. I specifically told them that I didn't need/want it set up, but they then did an unnecessary setup and charged me $100. They also charged me $15 for the strings they put on, even though the pack they handed to me after said $6.99
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September 2023 by Dan Pandaa
Vinny is the best - always does a great job, and keeps me informed on when he’s starting to work on my instrument, as well as when he’s finished. He just fixed an inlay on my guitar and did a perfect set up as well. Thank you.
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August 2023 by Luis Berdecia
The items that I went to buy were readily. The salesman was very nice and courteous. And the price was right.
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August 2023 by Philip Roche
I had a great day at Sam Ash! A really nice selection of better acoustic guitars. A Martin D28 and D35 and some equivalent Taylors as well. The D28 has exposed gear tuners now which make the guitar lighter - kind of nice. I still remember the day 6 years ago when I bought my D28 at Sam Ash….
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August 2023 by T Va
I ordered online a Pioneer DJ for pickup in store; $2100 purchase and 24hrs later still my order is not ready. They took my funds and still haven’t released the product. Do not shop here. I should of stuck with Sweetwater. I’ll never made this mistake again.
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August 2023 by Jim Minett
Sam Ash in White Plains, NY is an Excellent music store. All the staff are knowledgeable, friendly, and helpful.They are always generous with allowing patrons to try the instruments. Because of that, I try to always buy something, as a gesture back to them in appreciation.jm