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February 2024 by Nicole Alicea
Great experience with Gianna at this Sephora location. I had a family photography session scheduled and made an appointment for a 60 minute makeup service. Gianna was amazing; she was personable, professional and very respectful. I told her I wanted that "no makeup" makeup look and she delivered. Highly recommend this location and especially Gianna if you need a makeup service, that will exceed your expectations
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January 2024 by scarleth perez
People who work in this store do not know about customer service I was scream by a girl with red hair who works at this location after open a cabinet to take a product as none of the products are restock in the counters. “ she screamed.. “What are you doing Miss” and the people who was in line saw everything” I felt so embarrassed and closed the cabinet immediately “ This happed exactly in Huda Beuty section. Instead of asking me how she can help me she went over and scream at me as we were in a market or in the street not in westchester mall. She ruined muy shopping experience . I bought the product because I needed it. People forget they work in the customer service world. Sephora should be careful to hired individuals who do not have the passion to work in beauty industry and treat people like animals. Also all the people working in the registers scream at people in line NEXT as again we were not in the westchester mall. I will be contacting the district manager as their employees are not trained for this job.
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January 2024 by Sarah A.
This is the best Sephora in the area.Very friendly helpful staff. 4 registers, so the lines move quickly.Extensive selection.
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December 2023 by Nahid Ashri
Excellent place very talented personal
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November 2023 by Pronsuda chaiyaprom
They should have someone working around online order pickup. I was standing around asking for help. 13 minutes went by still no one was coming ?
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November 2023 by christopher fischer
Kim helped me pick out a gift and was absolutely great
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August 2023 by Kristine Mascara
They always think someone is stealing even when they are not some workers give attitude and are very judgmental not All but some I will be taking my self to ulta next time I need makeup or skincare.
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August 2023 by Ava Randel
Prompt helpful (but not pushy) staff all around and overall great vibes. Came in curious to try a few fragrances and Malak was very helpful in identifying what I was looking for and suggesting some that I might like — ended up finding one that I love. Definitely recommend!
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July 2023 by D B
I am used to prompt customer service, at least that is an expectation. This Sephora had staff yakking and completely oblivious to patrons. A few people were using products as if they were in their personal bathroom, incredible! The store was spacious and offered a huge selection of beauty products for your every need. I love Sephora, I just don't appreciate poor service or intentional mindlessness.
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July 2023 by Areej Abukhader
worst location and horrible manager ?bad customer service.
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May 2023 by Viviana Lopez
I’ve Been coming here for years and i usually know what i wanna get already but today i wanted to get color matched & I’ve been getting color matched with Giana the last couple of times, she’s beyond amazing! She really gave me her honest opinion on products and even recommended some she’s tried before! Will be asking for my girl Giana again!
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May 2023 by c vega
Very good selection and helpful staff.
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March 2023 by Devonleigh Morales
Terrible customer service. I asked a worker (Jaxson) to help me find a color corrector for my under eyes, he barley made eye contact with me and spoke to his coworker instead of me. Then I asked the manager for a quick color match and she told me to stay near Jaxson and he would help me after he finishes helping the customer he was with. 15 minutes go by and he does not help me so I wait in line to pay for the items I have. The cashier said she was clocking out and that Jaxson would check me out. I waited and he did not help me. I asked the other cashier if she would take me after she was done with the current customer and she said yes. While waiting for her, conveniently, Jaxson came and helped the person behind me. It seemed he was quick to help other white women (even teenagers) than to help me (Hispanic). Didn’t even get the chance to get a color match.
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March 2023 by Olga N.
I would have given them some minus stars. Customer service is beyond poor. I asked for a specific foundation and it took them 6 people one after one to assist me, footballing me between each other. Rude, unknowledgeable and overall not interested in being there. Haha. The worst Sephora experience in the state of NY.
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February 2023 by Toby Chargualaf
Had the most horrible experience today with the woman behind the counter with black hair in a ponytail. When I said I had a return she gave me a dirty look and when she had to look for it she kept giving me horrible looks. Another worker complained she had to go home to family and they were miserable and made me very uncomfortable. I waited twenty minutes before finding anyone to help even though 2 female employees were in the perfume section chatting for an hour and ignored me. Really bad experience