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January 2024 by Teresa Ferreira
review are right least convenient bank every td bank i’ve been too i can just get a new card over the counter but this one you have to wait in line for a banker just for a simple card, or that lady just didn’t know what she was doing either way i’d rather drive to the Mamaroneck post rd one or porchester even
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October 2023 by Philip Fierro
This place literally a nightmare !!!
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October 2023 by Ziyuan Bai
They are not answering the phone
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September 2023 by IR42
Worst customer service. Waited for an hour and a half and was never seen. Staff was rude, never apologized for the wait, and there was no sense of hustle. Glad I switched to Chase ?
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September 2023 by Heathcote Restorations
Do not go. My local branch, once great, now greatly inferior to other branches. Understaffed, and ATM made a $5000 mistake, which was recognized by TD Bank and still over a week without the funds. Problem after problem, don’t go.
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August 2023 by Cheryl Jewell
The LEAST convenient bank. Since they've opened, their staff have become increasingly uneducated, untrained, rude and lazy. They've stopped providing any benefits, instead charging for the most basic needs, adding multiple charges and typically necessary to SLOWLY explain the many errors caused by td bank. In addition to ccs, I have moved multiple checking, savings and investments accts to REAL banks that understand basic math, IT and the value of customer service. HORRIBLE! STUPIDITY! NASTINESS!
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July 2023 by Virgínia G.
Reading the reviews, all I can say is that is there was an option for ZERO stars that's what I would rate the employees in this branch! Lazy, careless... Customers just standing, waiting and leaving.... Ridiculous!! Just ridiculous!
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June 2023 by D Goldberger
Literally the WORST business I’ve ever dealt with. The employees are incredibly rude and incompetent. LISA at the White Plains location is the worst. For some reason, she ridiculed me for having too many accounts! Problem solved, LISA - will be closing all of my many accounts and the accounts of those I manage. Absolutely disgraceful. They don’t even deserve one star.EDIT: so I email HQ to tell them about my horrible experience and how I closed all of my accounts and they send back something talking about their legendary service. I mean, yeah, I guess it could mean legendarily bad - that tracks. Eye roll.
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June 2023 by Michael Winston
People there are nice but their ATMs are constantly breaking down
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June 2023 by D G.
WORST experience with ANY company EVER. I have NEVER encountered more rude, lazy and incompetent employees as I have at this specific location - 285 Mamaroneck Ave in White Plains. They are also sneaky and actually give you incorrect info and then try to make you pay for it. Yesterday, I called and tried speaking to the lovely Lisa (kidding - she sounded like a man so guessing he gave me a fake name). He actually ridiculed me for - get this - having too many accounts with them. Ok, "Lisa" - problem solved. Now I have none. Do NOT use TD bank and especially this branch - you will seriously regret it.
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May 2023 by Kyng C.
this is literally one of the worst td banks I've ever been to. I waited over an hour just for a debit card. and they were fully staffed they just didn't want to assist. in addition to that they were racist. a white lady came in after me and they assisted her before me when I've been waiting. a five minute task took over an hour because they refuse to help a black women.
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April 2023 by Dam Edwards
Worst bank ever taking my money out of there I encourage you to do the same this location is disrespectful gives you the run-around
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March 2023 by shayla jones
My husband and I have both had very negative experiences with this particular White Plains, NY branch. He went in to deposit a real estate check and he was discriminated against. The women that work at this branch are completely terrible and I recommend going to a different branch because this one is not worth the hassle.
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February 2022 by Heena Khan
Should give 0 stars if I had the option. I went for deposit the drive through was closed . When I went inside they said close- 2 hours ahead of their closing time .
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November 2021 by Onassis Torres
I went to this location....I Guess what I did not like was how the manager was treating her employees. I wanted to say something but was not sure if it was appropriate I was really dumbfounded at her snapping her fingers at a male employee talking rudely to her female tellers.....I used to work for you guys I was so disappointed because that was not leadership....more of a slave master mentality not the TD Bank I know I was so disgusted I did decide to close my account and not do business with you guys anymore. This abuse by the manager seems like she is used to getting away with it