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June 2023 by tamara “Tammy” miller
Very nice staff. I was there last summer and I felt very welcomed!!
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November 2022 by Sandra Padilla
I called to place an order. So let me start by giving a huge shout out to Aaron at the Westchester store in NY!!! His customer service skills were on point plus he knew his job.....like he knew those bags just by me mentioning the name(did not need any of the style numbers!!) He also knew the colors off the top of his head....wowww. He was able to quickly suggest others that were similar styles when what I had mentioned was out of stock!!! He worked hard on fulfilling my order when server ran slow and gave me all details on shipping. I received my order the next day!!! I wish we had these kind of managers, asst managers and associates working in retail everywhere. You, Aaron, are my person? lolSadly i called another store(not in NY) for what he didnt have but altho they gave me info were not as enthusiastic to help.
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March 2022 by Celandra Adon
I walked into this store because I wanted to purchase 2 pairs of sandals. When I walked into the store I was treated very poorly by the sales associate Venera Kelmendi. She was rude and had an attitude with me. I just wanted to ask her for the sandals in my size so I could try them on. After I told her I would take the sandals, that’s when she started acting kinder. I then realized she thought I wouldn’t be able to afford anything in the store and thought I was wasting her time. I was being profiled based on my looks and my skin color. It’s such a shame that these are the employees that Tory Burch hires. After this experience I called client services several times to report this, but no one ever answered the phone. I also called the store itself to speak with the manager but the manager never came to the store I only spoke with an employee who told me they would relay the message over. I never got a call following up about this. It seems Tory Burch does not care about her clients. I will never shop here again and if you are of a person of color I urge you not to shop at this store either.
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August 2021 by Life Life
Nice expensive
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July 2021 by John Wick
Good customer service and great bags
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July 2021 by Sasha Reid
Love everything about my experience
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January 2021 by Nicki T
Love the selections! Love Tory!
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December 2020 by Nicole Hill
Love the selections! Love Tory!
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February 2020 by Tatia Hill
Love the selections! Love Tory!
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January 2020 by Karolin Betoush
Love the clothes
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December 2019 by Esther Crump
Look for Rosetta she knows her products. Look for Erin, he knows the bargains!
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December 2019 by Simonese Whyte
Helpful friendly staff.
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November 2019 by Ally B.
I went into the store the other day because my jelly flip flop broke on me. I spoke to a saleS rep and they said they couldn't repair it because it was jelly, totally understandable. She offered me 10% off my next pair. I was so disappointed that it was only 10% off a new pair or something in the store. Frankly, I found that insulting as these jellies were $175 and couldn't even be replied. There literally were better sales going on in the store that was 20% off. I feel as if I should have been offered at LEAST 25% off, instead of 10%. This whole experience left a terrible taste in my mouth and I will be emailing corporate customer service over this issue.
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November 2019 by Hanan AL
It doesn't has all the new collection but it is good. Good service and perfect, friendly staff. They tried to help me more. Thank u.
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September 2019 by Ariba Z.
poor customer service
