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December 2023 by Maha Saleh
If I could give this place a negative review I would. I wouldn’t even give them one star. I waited for months didn’t hear back from any associates for a watch. When I went in multiple times they didn’t take me seriously I’ve been waiting for 2 years and in front of my daughter he called me rude and a second later tried to gaslight the both of us saying he didn’t call us rude… like ??? Make it make sense. After denying he called us rude this was the sales associate Omar by the way. He told us he didn’t care if we bought a watch because they are non profit… the organization may be non profit but u definitely aren’t or u wouldn’t be working shifts. And throughout all my encounters with these associates they don’t care about selling Rolex’s or their customers their egos are so high for the level they truly act on. When we left the store because we had enough of the associates Omar said “BUH BYE” how ghetto and unprofessional for a store associate that dresses professional but can’t act it. I’m truly shocked at this behavior
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November 2023 by Clau M
Terrible, appalling service. Went to the store at Westchester Mall in White Plains to get my watch repaired. The sole service person was on the phone with someone for 15 minutes and did not even acknowledged me. Less so apologized. I left without waiting any further, deeply dissatisfied. I’m taking my business elsewhere, where the customer is valued and appreciated.
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October 2023 by Jerry Joseph
I had the pleasure of working with Omar Cooke. To say that he is genuinely knowledgeable, patient, professional, and kind is an understatement. He took the time to get to know my pregnant wife and toddler son who were in tow and assisted us in choosing a birth year watch for my now newborn son. The entire process was seamless. I also have to acknowledge Omar’s colleague Pablo who assisted me during the actual purchase and sizing of the watch. The entire team was terrific and I hope to continue working with them for future purchases!
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October 2023 by Onyx Properties
★☆☆☆☆I had an extremely disappointing experience at the Tourneau store in White Plains. The service provided was consistently poor, starting from Glinda Cho, the Assistant Store Manager, all the way to Jeremy Vega. It's been a frustrating journey since August, as they continuously played with my time and failed to fulfill their promises.Jeremy Vega, in particular, made commitments regarding the availability of the watch I wanted, claiming it would be ready in less than two weeks. However, I never received any updates from him until I decided to visit the store myself. Even then, he informed me that the watch had arrived but would not be ready for another two days. This level of miscommunication and unprofessionalism is unacceptable.To make matters worse, when I texted Jeremy a few days later for an update, his response was incredibly dismissive. He denied making any agreement regarding the watch and simply stated that he would update me later. This left me feeling like I was begging for basic information about the product I intended to purchase.It is disheartening to think that I am spending my hard-earned money in a store that clearly does not value its customers. The lack of transparency, poor communication, and disregard for customer satisfaction are evident throughout my experience.I strongly advise potential customers to reconsider visiting this Tourneau store. The subpar service and unprofessional behavior displayed by Glinda Cho and Jeremy Vega, should not be tolerated. There are plenty of other reputable watch retailers that can provide a far better shopping experience.I hope that Tourneau takes this feedback seriously and makes the necessary improvements to ensure that future customers do not have to endure such frustration and disappointment.
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September 2023 by Dave Cosmo
I had a watch serviced, and I must say the customer service was exemplary, my sales, professionalJayden VargasWhat is extremely knowledgeable, polite and respectful and made my experience pleasurable. Looking forward to going back.
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June 2023 by Amanda Chan
I wanted to share my experience at the Torneau Bucherer at The Westchester with Omar Cooke. From the first time I came into this store and met Omar, he has been so professional, friendly, and provided me with so much information about Rolex. He is VERY knowledgeable and really goes above and beyond to communicate, and help his clients. As promised, he kept lines of communication open and was always willing to answer any questions. He presented me with a beautiful Rolex timepiece recently and I am very happy with the purchase as well as the entire experience. Definitely visit Omar if you are in search of a Rolex.
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May 2023 by Dom Labruzzi
I had to edit and update my recent 5 star reviewRecently purchased my second Rolex from Tourneau/Bucherer. This one wasn’t new like my first but was a Rolex CPO 1997 GMT Master 2 with a tritium dial. A rare find that was part of the new certified program. Jeremy help me with my purchase and was a top-notch profession. I also got a mention that Omar, Pablo, and Jaden were equally as professional in their customer service. Hats off to Dominique the Store Director for mentoring and leading her staff!!A few months ago Jeremy also assisted me with my purchase of my Omega Speedmaster.
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April 2023 by Rosiee Gomez
I recently had an exceptional experience at the store while looking for a watch for my birthday. Upon entering the store, I was warmly greeted by Omar, who had previously assisted my fiancé with their purchases. As usual, Omar provided excellent service and made the experience truly memorable.He took the time to show me around the new space, and patiently guided me through various options of the watch I was interested in. He was very accommodating, answering all my questions and concerns, and ensuring that I felt confident in my decision.In the end, I left the store with a huge smile on my face, thrilled with my new watch. I cannot speak highly enough of Omar's professionalism, knowledge, and courtesy. Anyone looking for a great experience at the store should definitely ask for Omar. I would certainly recommend him to anyone in need of quality customer service.
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April 2023 by Brett Gardner
Walked into the Westchester Saturday to see a brand new store front where the original Tourneau had been, now sporting Bucherer. Curiosity set in as my mom and I decided to take a look around inside - we very much enjoyed the new update. After a few moments, Omar greeted us and graciously helped us out as we browsed some of the showcases. We very much appreciate the time and consideration Omar had, answering any question we had with tremendous knowledge, during a very busy time in the store. I then asked Omar about the possibility of purchasing a Rolex i had been hoping to replace after it was stolen from me some years back. To my ultimate surprise, Omar was able to present me the watch I was looking for, and I walked out of the store happier than ever sporting my new Rolex! Thank you so much Omar for the tremendous experience, it was truly a lot of fun!
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April 2023 by anthony simolacaj
This review is long overdue. Huge thank you to Omar Cooke as well as everyone at Tourneau. From Mr. Cooke's white glove service to product knowledge I was impressed start to finish. Came in one month ago with my wife and 8 month old for service on two of our watches and left with an amazing new timepiece. I could not be happier with my new watch, the service received, or Tourneau. Thank you again and looking forward to the next addition to my collection.
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April 2023 by Nancy C.
I have 2 Concord women watches that battery needs to be replaced. I went to Tourneau/Bucherer at The Westchester Mall at White Plains, NY. Dominic of the store helped me to get this done without charge. She has even arranged to have watches to be shipped by UPS to my house as she found out that I can not drive to the store by myself. Words can not express my deep gratitude for her help. Thank you very, very much Dominic.
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April 2023 by Matthew Holzer
Such a phenomenal experience working with Omar. I have been waiting a few years for the right piece to come along and Omar called me when he knew the piece and timing was right. Omar made the entire purchasing experience special and took so much time explaining to me all the unique and intricate details that go into the Explorer II. He answered every single question I had (a a lot) with grace. The store stayed open late, so they could size my wrist and get everything done properly, with no rush. Highly recommend checking out the new Bucherer store @ The Westchester Mall and speaking to Omar!
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March 2023 by Tyrus Hilliard
Omar is amazing!!! We have been looking for a specific Rolex watch for years and fully expected to go in there and just add our names to the waiting list. But Omar was the first person to really explain the history, policies, and procedures to purchasing a quality timepiece. He took the time to sit down with us and understand what we are looking for. And even though the watch I want is still unavailable, we were able to get my wife’s watch same day!! Omar provided a couple wonderful beverages to close the deal as well! I will wait to buy my watch from Omar even if it becomes available at at other retailers. Service matters!!!!
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March 2023 by Haris Pacariz
Purchasing my dream Rolex could not have gone any smoother! The entire team at this location is outstanding starting from the gentleman at the door. I had the absolute pleasure of working with Jermey who was extremely friendly, knowledgeable & most importantly personable!!! I have to admit like many, I was slightly hesitant to walk into this store because of all the horror stories you read online about AD’s. However, I cannot thank Jeremy enough for making my watch dreams come true. Safe to say Jeremy gained a life long customer and I would follow Jeremy to any location in the country. Looking forward to my next call.Thank you so much Jeremy.
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March 2023 by Amina Pacariz
Stellar service!!!!!! A big thank you to the wonderful staff at Tourneau. My husband purchased a sea-dweller from Jeremy who was probably the most amazing SA I have yet to meet. He was extremely professional and super patient with us (we came in with two toddlers- that’s no easy task) nonetheless we walked out with a beautiful time piece and extremely happy customers. I look forward to getting another call and working with Jeremy again.LOOK NO FURTHER THAN THIS TOURNEAU.
