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October 2023 by Tara Little
You had Danielthe store ManagerWho uses his company card to pay for his vacation instead of making sure the store had air it was so hot it was ridiculousWhen working for the Ugg store it was very toxicYou had Mel a sales associate and Michelle being one of the store managers all they do is talk/ gossip about everyoneDaniel encourages the drama which made things worseThere was someone new working every weekAssociates quit due to toxicity that went on in the storeOnce you speak up for yourselfDaniel would make sure you’re hours got cutWord of adviceMake sure you have a backup job like I did
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October 2023 by Spencer Blassberg
whoever I just got off the phone with has a nasty attitude. was simply asking if they had a specific shoe available
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April 2023 by Dave Peart
Quality products and courteous staff
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February 2023 by HeroNyC1
If you every been to White Plains Mall … you know words aren’t needed just a visit ..
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January 2023 by Nahum Otero
Small selection but still found something adorable
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January 2023 by Ethel Gibson
They never Answer the telephone so unprofessional
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January 2023 by Marc Mazzarulli
Very good, nice service
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December 2022 by Lynda G.
I received a pair of Uggs slippers from my secret Santa but they were a size to small. When I arrived there was a line but it moved quickly. The staff were all quite friendly and helpful. Even though it was very busy they (staff) seemed to be enjoying what they do. Exchanging my slippers were an easy experience.
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October 2022 by Joshua Sohn
Many ugg boots, a variety of accessories, and helpful staff.
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July 2022 by Melissa Wright
Great customer service. I admitted to being unable to buy and just checking on things and they still helped like champs to try and find me something that would fit my hard to fit huge feet. A choice even exists! Super excellent trip and will gladly shop again soon!
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May 2022 by Kaleb Alexander
This ugg store is the worse retail store in the mall. The larger heavy big girl working there (you know who you are) just was sitting on her phone ignore customers. I had to get her attention to ring me up while she stayed on her phone the whole time. Lol
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May 2022 by Gully Dawg
Ugg store have all you want. What can I say it's the Westchester mall where you can find all that you're looking for they even have a Tesla dealership inside
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April 2022 by G S
Very limited selection here. Totally disappointed
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January 2022 by Coco G.
UGG must be a multi-billion company with no need for extra money or customers. Tried calling the Westchester Store, three times 30 minutes before closing. The phone went to a recording that said The voicemail was full and could not accept any messages. Wow, wow and wow!!!! Way to go UGG!!!
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January 2022 by Clem Counter
I came in on Christmas Eve. The store closed at 6pm.I got there at 5:30pm and the store wouldn’t let me in - stating they were closed. Meanwhile there were other customers in there. They wanted to go home on early Christmas Eve, I get it. But I just drove from Manhattan to White plains! I paid a toll, wasted gas and paid for parking. That’s not fair to me! I tried calling for a manager and they wouldn’t call her, just bad customer service!
