-
January 2024 by A S
Check online for oil change coupons otherwise it’s $90 for an oil change (not including fees and taxes). Bring cash or debit card otherwise you’ll get charged an extra 3%fee. Nick has amazing customer service and checked to on me several times to give updates. I’d return again due to the wonderful experience!! They even wash your car for free :)
-
December 2023 by Oshon Temple
Grateful for Rubi in the Subaru service department. She is professional, personable, and attentive to the needs of my car and my wife’s car. Thank you, Rubi, for your consistency as an agent, and for showing care in the work that you do!
-
September 2023 by Heather M.
I don't write many reviews. And I take reviews with a grain of salt. This is what had me ignore the terrible reviews on this page. Nick told me that my transmission needed to be replaced after I joked that I don't know anything about cars. He put together a list of over $8,000 of repairs that he told me that I needed. My car isn't worth that. He must get a commission from the dealership if he gets someone to buy a new car from there because he acted like he was doing me a favor by referring me to his guy, Hector. I took it to another shop, and it was a belt that cost $200. I've heard good things about Rye Subaru. Go there. I am going to reach out to the Subaru corporation because they need to know what is happening under their name. If your company is supposed to be about Love, this is not that.
-
September 2023 by Jill G.
I really want to give a shout out to Devon who was managing the shop with very little staff the day I took my car in for service. He managed every customer with efficiency and kindness, and even squeezed in an inspection for me when he noticed mine was expiring in a month so I didn't have to take the car in a few weeks later for that.
-
August 2023 by Fancee
I had an issue with a different Subaru service in Rockland County and my husband and I decided to have my car shipped to this location. In the past, I have had my car serviced in this location and they always gave me exceptional work with my car. They yet to fail me and continue to give exceptional work with my car today. I want to say thank you to Victor having great communication with my husband, giving us the necessary feedback on my car, as well as having great timing to efficiently do the work I needed for my car to run properly on the road. They give high-quality work and they are definitely to be trusted!
-
August 2023 by jdljr1
I continue to find critical help from this Service Center even after racking up over 150000 miles on the Subaru Forester I bought new from their dealership in 2016. They recently completed a major and very expensive exhaust repair I had brought in just prior to expiration of the PZEV warranty, paid for in full by warranty with no games or evasions. Next came an unrelated major misfire weeks later and as before, the Service Manager Tom was clear about options and costs. As an owner often highly involved in maintaining his own car, I appreciated the chance to confer with both Tom and the technician doing my work. Both times after I could obtain an appointment within 24 hours of requesting one, I arrived at 8:15 AM and their team still obtained parts and completed repairs before lunch! Though a young gentleman asked me if I needed their shuttle, I said no, but it is good to know he is there, and they have also provided loaner cars in the past.Service: General repairs & maintenance
-
August 2023 by Valeria O
A big shoutout to Rubi for being the absolute best! 10/10! Whenever we’ve had an issue (we have 2 Subarus) but Rubi has always gone out of her way to do everything she can to making sure everything got done. Rubi, my family and I are forever grateful for your help and attention. Seriously don’t know what we’d do without you! Subaru services is so lucky to have you!
-
August 2023 by Michele Hamilton
I have been taking my Impreza to this service center for 2 or 3 years now. I appreciate the positivity of the staff and the responsiveness of everyone who has helped me, as well as the expertise of their technicians. It means a lot to know I can rely on White Plains Subaru Service to keep my Impreza still running smoothly after 9 years of owning it.
-
July 2023 by Tatia Nanobashvili
Had a great experience with Rubi. She made my visit very pleasant, explained all the details and provide a loaner car for me. Whole fixing process was very smooth and I was notified on every single detail they were doing on my car. Thank you again! ?Services: Electrical
-
July 2023 by Sindy M
Do yourself a favor and visit a different Service center. This place has constantly lacked with their service, in every aspect. You choose a Subaru center and pay extra because you're hoping to receive trustworthy service and it's obvious that mistakes happen but there's too many at this place and there is nothing else here to compensate for the time and bad service. Instead, visit Koeppel Subaru. They are exemplary in every form of service. The car always felt fantastic and we felt great after visiting there. They actually make it worth it, but this Tarrytown Subaru center is not.
-
May 2023 by Jane Fiorito
Ask for Rubie as service manager. She was great!!They did a good job with the repair and they provided a loaner.
-
May 2023 by Thomas V
Had a 7:30AM appointment to replace the glass on a side view mirror. I arrived early and was 4th in line. By 10:30AM the update was they installed the wrong mirror and were correcting it. People who came in after me had left earlier. They finished by 11:15AM and the charge was 3 times as much as they told me originally. Their excuse of being down 5-6 people would have been fine if they told me it was going to be 3+ hours for a 20 min job so I could go to work and come back. Terrible experience with the lack of communication.
-
April 2023 by Real R.
Came to get an oil change waited couple hours got charged over 100 I wish I read the reviews before coming here, I wish I could give this place negative stars, avoid the bad reviews are not lying.
-
April 2023 by Katie
I have been getting my car maintenance done here for the past 3 years and have had a great experience every time! Rubi Garcia in particular has been so helpful and accommodating and she went above and beyond helping me with a recent issue I had with my windshield. Everyone there is always friendly and I have full trust in them!When I first bought my car from a dealership out in Long Island, the sales rep didn't know how to work the built-in remote start and it was closing time on a weekend. The following week I first went to a different service center where I was charged an inspection fee to be told that the wrong remote start was installed in my car and it would never work--they tried to charge me almost $400 to have a different one installed. I then went to White Plains Subaru Service for a second opinion, where they took my keys and immediately were able to show me how to get the remote start to work. Didn't charge me a thing and were incredibly friendly and helpful. I never went back to that other service center and have been regularly returning here for all my needs.
-
April 2023 by Stacy Shatkin-Cusick
It is always a pleasure doing business here. They truly have the best service. Everyone has such a positive attitude from our advisor Rubi to the guys that bring back your car all shiny and clean. They were able to secure us a critical loaner car and helped give me exactly what I needed for insurance. I will never bring my Subaru anywhere else.Services: Wheel alignment
