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January 2024 by Marianna Houston
The customer service was excellent. The waiting room is pleasant and serves good coffee and treats. The car servicing was great. I got a “ loaner” car for one week and extensive car work done — all under my warranty — and I plaid nothing $00.00. Thank you ??
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January 2024 by Chris
They were all very nice but I don’t think the car was properly checked, during the test drive I noted the vehicle was pulling hard to the right the whole time. I said I would buy the car so long as it got an alignment. I just drove the car a week or so later and they didn’t do the alignment that they agreed to. Also tire valve caps are all missing also. Great. So even basic safety checks were not carried out. Hardly encouraging.So after the dealer reached out to me they did send someone to come pick up the car and they did correct the issue at hand. And the car got delivered back OK.
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January 2024 by Tram Anh Le Phan
I've been using this Subaru White Plains since I bought my Subaru 2019 Subaru in 2019. They are friendly, attentive. And professional. They listen to your concern andvtake of what you went there for in a timely manner. They discussed with you of what they found and give you options to choose. They never forced you into do something that you're not familiar with.Their facility is always clean . People work there are very professional. Kudos to Devin who works at service desk. !I definitely will pass my experience to my friends and families. Keep up the good work Subaru White Plains.
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January 2024 by Evi Patterson
I would gladly give negative stars if possible, but here we are. My BASIC service of a tire rotation and oil change took over 4 hours. Got no updates during that time except for when I bothered the guy in charge of my service. Same guy tried to push an alignment service on me before even balancing tires or providing relevant inspection. Upon drop off I requested they fill my wiper fluid, as the indicator light had come on. I was told fluids would be checked, and my inspection form indicated it was checked and ok, but the light remains on, so clearly they did not in fact check this. Makes me doubt all indicators on the inspection form. After sharing this sub-par experience I was told that a manager would be reaching out for resolution. No surprise that I was lied to on that front too. Oh! And the oil change and tire rotation also (to my confusion) added 20 miles to my vehicle. Save your time and sanity and never visit this location.
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January 2024 by CM City Living
Wow!! The Service Dept at Subaru White Plains was just excellent! First, they scheduled me immediately after I explained the car issue so I was able get an appt within the hour after I called.Devin was my advisor and took such good care of me! He reassured me that I wouldn’t be billed for the diagnostic testing since my car was still under warranty. They found the issue, which was still covered under warranty, but it would take a few hours to fix. When I explained I had an appointment elsewhere, Devin then loaned me one of their cars, free of charge.I received an update every hour, including 3 other issues that needed repair but there was no pressure to fix right away.Lastly, they brought my car back to my house, fully cleaned inside out. My car hadn’t looked that good since we first purchased it! They even gave me a gift of a Subaru tumbler.Everyone was just so kind and made this process stress-free and easy for me. By far, the best service I’ve ever received for anything car related.
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January 2024 by Tara Davis
Before you buy a car from this dealership make sure the car isn't sold already. Went to test drive a vehicle, decided to buy it. Had credit check done, they told me what my payment would be, no problem let's do it. Waiting on the paperwork to be done. They tell me they're sorry but the vehicle was sold earlier. .So now I have a hard inquiry on my credit no car.
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January 2024 by Cecilia Illescas
Great customer service by Madeline, Hector and Paul. They were extremely helpful from day one. My mom bought the car, she was extremely content with the price and customer service. It was helpful that our sales person Hector spoke Spanish, it facilitated the process since my mother is a Spanish speaker. He was very thorough going over important information. Madeline was really great at communicating, she would always get back to me as soon as possible whenever I had a question or concern. Initially my mom saw a car she wanted online at this dealership. I called Madeline to check if the car my mom wanted was available. Unfortunately it was in the process of being sold but something happened and the purchase did not go through with another person. Due to her dedication and thoroughness, she reached out to her manager to verify if the car my mom wanted was available for purchase. It all work out in our favor. Paul, the finance manager was very helpful and answered all our questions. He went over everything and did his best to his ability to give us a good rate. Overall we had a great experience at White Plains Subaru, this dealership has hard working, welcoming and patient employees (Madeline, Hector and Paul).
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December 2023 by Rose marie Baranin
The White plains Subaru team provided exemplary service from start to finish.Frances and Ramon were truly outstanding in their presentations and professionalism.it was a pleasure to meet and deal with Marco and Connor.They were eager to ensure that we were 100percent satisfied.We especially appreciated the overall climate of the way in which everyone helped one another regardless of their role on the team..The physical environment and atmosphere are stellar.They were all very hospitable.This dealership should be the flagship representative for Subaru!!
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December 2023 by Nikki MacCallum
I had such a great experience. Frances was my sales rep and I can’t recommend Frances enough! The entire staff was super friendly, and I never felt like I was being sold. They made everything very easy and painless. Frances was super knowledgeable about cars and also super responsive every time I’d reach out with a question! Subaru white plains is where it’s at!
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December 2023 by Joseph Fanelli
Had an oil change, alignment and filters replaced here. The foreman tried to diagnose a mechanical issue, but car appeared to be operating normally. Time will tell. Foreman and Rubi and the staff were great, and helped me get my car back quick. They even gave me a loaner. Would recommend for sure.
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November 2023 by Erika Heinzelman
Just got my first Subaru and the experience was amazing. The team at The Premier Collection Subaru White Plains offered the best service I have experienced in a while. The energy, the service, the positivity and helpfulness was outstanding.Customer service/sales is not the easiest field, but they made it seem fun. It made me happy to support a business that not only gives back to the community through ShareTheLove events, but also develops teams that work so fluidly to create a sense of warmth, respect, integrity and appreciation.Through my week of interactions with them, they are a great example of talent, teamwork, extreme customer service, and a healthy work environment.Shout out to: Garrett, Tony, Paul, Amaya and Alyana.Oh, and the Forester is awesome!
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November 2023 by Juana Alejandro
I want to express my gratitude for the attention and professionalism from the service advisor Devin Murray from Subaru white plains.I was surprised to have met Victor the mechanic who inspected my car.I was able to perceive his honesty.He confirmed to me that my car had no issues which made me feel at ease and brought me a lot of pease.I won’t make the mistake again and take my car to unknown mechanics.At Subaru white plains they attend to appointments quickly and efficiently.Victor took his time to explain and demonstrate to me that my car is in good condition.I feel safe taking my car to Subaru white plains.I truly recommend them!God bless!
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November 2023 by Harris Berloe
I was greeted with a positive enthusiasmWhich I hadn’t expected. Even though I was there for a State inspection, they want above and beyond with suggestions for the next maintenance schedule and they even washed the car!I have not experienced such a level of support from a Car Dealer service department before. Rubi was my service agent and sheBecame part of that great treatment.
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November 2023 by Daniel Hahn
I had a great experience at Subaru White Plains. Everyone was super friendly and the waiting area is clean and well stocked. They helped me out with some mistakes that the Milea Subaru made when they stripped my studs. They’re the best service department I’ve seen so far so I will definitely be coming back!
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November 2023 by Scott Montgomery
Bought my used Outback from this dealer and of course there are little things about it that needed attention. Service Dept has been great. Really good open communication and have come to me with things about the car I didn't pick up. These guys are great.