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April 2024 by Kristina
This review is SOLELY for my experience with Personal Trainer Dean and NOT by any means a rating for the gym. Dean is a very brilliant trainer and educator. We did some sample exercises to test my strength and capabilities and he showed me what exercises I should be doing for my personal goals. He educated me on the number of calories I should be consuming a day, what foods I should be eating to achieve my goals etc. Very humorous as well! I walked out feeling much more knowledgable about what I should and shouldn't be doing exercise and diet wise and will take with me and start practicing what he taught me. I would definitely recommend Dean in a heartbeat because he REALLY knows his stuff! He's going to be an amazing Doctor of Physical Therapy.
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March 2024 by Elaine Geroulis
i love this gym they have awesome classes. the gym is always clean a little dated but definitely has the right equipment and great staff.
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March 2024 by Sneaks1515
This liberal gym closes early and opens late. And machine break and never get fixed for months if ever
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March 2024 by Kenny Kim
Until 9 o'clock on Friday, it's too early. I don't understand why the time suddenly changed.
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February 2024 by maral hamparian
Great workout again steam rooms not working not a good thing ..so long it's been out
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February 2024 by Lisa
I recently canceled my membership solely on the lack of cleanliness at this gym. Maybe it’s me but I don’t like getting on the treadmill or any machine & there’s sweat stains all over it & there’s never any sanitizer/wipes to clean machines. So now I’m left with bringing in my own hand sani & a couple napkins to wipe down machines before & after. I brought this up to the front desk plenty of times asking for cleaning supplies & they just say “we are waiting on a new shipment” which often would take 3-4 days. How about this… how about ordering your supplies in advance so you never run out!It’s disgusting how dirty this gym is. The equipment is old as dirt there’s dust, sweat stains & hair all over them, the paint on the walls is old & dirty & the gym is dark & grimy looking & looks like it hasn’t been updated since it first opened. For an extra 3min ride there’s Life on 154th, Push fitness in whitepoint or Powerhouse down franny lou. Honestly I could care less what they have to say at this point. I pleaded with them for a year to keep on top of the cleanliness of the equipment & it was always an “ehh maybe tomorrow we’ll have supplies” It’s like the staff knows this gym is gross too & they’re so whatever & unfazed by all of it at this point.*UPDATE - Thanks for the automated response NYSC! Shows how much you care. Maybe use the high annual fees that are suppose to be used for the gym to actually update the gym!? And hire a better cleaning crew.
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December 2023 by Ashely Echeverry
CLOSE THIS DOWN AND OPEN A PLANET FITNESS! Everyone complains how bad this gym is, what’s the point of keeping it open!
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November 2023 by Massimo Valdes
Extremely sleazy business, they will do everything in their power to stop you from cancelling your membership, from losing paperwork to straight up lying. Membership includes long winded VERY anti-consumer policy. With late fees, cancellation fees and other hidden fees. Avoid at all cost
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August 2023 by Ozai Shepard
Have been going for months without issue, all of the sudden walking in the same desk worker who I have seen on multiple occasions stopped me and rejected me due to my apparel saying I couldn’t lift in my footwear although I have come across them in said footwear both on the floor and entering the gym on countless occasions. Was rude about it when speaking to me, when I questioned her about it she simply replied “well not while im here”.
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August 2023 by carmen signarino
Gym is clean, the staff is professional and the check. In attendant Chris always greets you with a smile ?
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July 2023 by Ava S
Would leave absolutely no stars if I could. I put my account on hold for the month of June and then they proceeded to charge me TWICE for that month. Customer service was completely unhelpful and dismissive. I’m trying to cancel my membership but they’re making it very difficult for me. Be prepared to also be disappointed by the equipment and cleanliness of the gym too.
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July 2023 by Ava Pipia
Would leave absolutely no stars if I could. I put my account on hold for the month of June and then they proceeded to charge me TWICE for that month. Customer service was completely unhelpful and dismissive. I’m trying to cancel my membership but they’re making it very difficult for me. Be prepared to also be disappointed by the equipment and cleanliness of the gym too.
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June 2023 by Frances Ortiz
I've been a member since 2017. In November 2022, I placed my membership on hold and when I returned in March, I was told my account was closed. My account was closed while my membership was on hold over $15. I immediately paid it, but then there was another problem. I was told I couldn't be reinstated with the same membership I had. Then I was told it was fixed. Unfortunately, I got real sick and took a month off to find out my membership was closed. In other words, it was never fixed how I was told. The gym never notified me by phone or email about my account status. I've gone in person and called my local gym , and no one is giving me an answer.
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June 2023 by Sean Cruz
I’ve been a member since 2019 and had some ups and downs with the gym as I move and go to another establishment for my fitness.Pros: With being on an alumni rate of pay and convenience in location and parking, it was my go to gym for the time living in Whitestone. You have access to a decent amount of equipment and if you’re familiar with a gym setting, you have enough options to add a variety to your workouts. It’s probably the cheapest gym in this area. Front desk gets a lot of hate, but they do their job and never had immediate issues with them or management personally. If you come here just to workout, it’s not that bad.Cons:- it’s rare if someone re racks or cleans items nor is it established by staff to do so. You will find items scattered all over and sometimes in the same place for days without it being touched or properly returned. Expect to return someone else’s weights or equipment often.- These maintenance people have had to unclog these toilets so often because of people purposely stuff them with tissues. Give those people a shoutout, the amount they have to clean up after people is disrespectful tbh.- weekday and weekend front desk are never on the same page, it’s like talking to two different establishments- There’s been a few times I’ve witnessed people smoke bud in here. Wild.- Keep check if a card is continuing payments or not. If expired, no one will tell you most of the time and you’ll have to pay what is accumulated as your account is still active.- I’ve had my locker busted open on me on one occasion. Nothing was done and there’s not much they can do. This isn’t common but I don’t bring anything of value in here unless it’s on me. Get a good lock.- Peak hours are very hectic. 3-5 pm when the high school students get out is pretty rough. If you like space, I suggest off peak hours.- Equipment runs down or is out pretty often. Turn around on fixing it isn’t long, but just don’t expect most things to keep up.- if you like new gym equipment, this is not your gym. Some items in here are probably older than me. If it works, it works, but don’t expect anything too new or fancy like in most other gyms.
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June 2023 by Isidoro Posadas
Worst NYSC gym, the manager is unprofessional and should be put out of her job for rudeness. She boisterous and make it to the point to embarrass the guest. My friend and I were denied access because she can’t simply understand the check-in process of GYMPass.
