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February 2024 by Kenneth Fernandez
I experienced a nightmarish ordeal with Adirondack insurance after my car was stolen on October 8th. The claims process was excruciatingly slow, with agent Judy Chen displaying a shocking lack of knowledge and responsiveness. Despite the car being located, she consistently gave me the runaround for four months, often failing to answer crucial calls or respond to emails in a timely manner.When it came time to retrieve my car from the pound yard, Judy's unresponsiveness reached new heights. Numerous attempts to contact her went unanswered, leaving me frustrated and stranded. Even after finally connecting, her lack of awareness about the situation was astounding, demonstrating a stunning level of incompetence.The saga continued when the car was at the dealership awaiting repairs. Despite the urgent need for Adirondack's approval, Judy once again remained elusive, causing unnecessary delays in the repair process. To make matters worse, the car was ultimately deemed totaled, and Judy's revelation about covering only five days of storage fees for over 50 days of storage at $90 per day was nothing short of outrageous.The incompetence extended to the total loss agent, who claimed to have 20 years of experience but exhibited a profound lack of understanding. As a lawyer, I find Adirondack's negligence deeply troubling, and I am contemplating legal action against them. My advice to others is to steer clear of this company, as my experience aligns with the numerous low reviews for a reason.
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January 2024 by Brandon V
I always have a good experience when working with them.
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December 2023 by Listenuphere95 17
Go anywhere else for insurance. You will thank yourself later. Terrible company, terrible customer service, horrible rates.
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December 2023 by Josh Erhard
8 years I have had them for my home owners insurance. I had a wind storm hit my house which is covered in my policy. Adjuster came out and agreed with contractors my roof needed repaired. Adirondack kept sending different adjusters out until one said I didn't need repairs. Then they told me they weren't covering anything. Took them 4 months to tell me this. I have missing siding and visible missing shingles from the wind storm. Lawsuit
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December 2023 by Chandler Guynn
They will completely blow you off and not answer if you make a claim on home insurance.
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November 2023 by Mick Baker
Good products and service
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November 2023 by Mary Kirchgessner
Very helpful and got right back to me.
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July 2023 by Faith Goodman
Too expensive
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March 2023 by Kate Mc Cabe
Terrible customer service.
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March 2023 by Lynn Frankovitch
Great people
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March 2023 by Christina Robertson
Through the hardest time in my life this office is made this the most difficult process I had to call my own agency and have them do the work of what this office was supposed to do for me this was not a good experience at all
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March 2023 by Nancy Carlino
THEY DO NOT COVER POOLS!! BRAND NEW POOL DESTROYED BY WEIGHT OF ICE AND SNOW....NOT COVERED DESPITE "CADILLAC INSURANCE". STAYE FARM DOES!!
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March 2023 by Tina Jordan
Worst company ever! I filed a claim for theft of my property and Adirondack has been giving me the run around for nearly a year now! I’ve provided proof of loss and assisted them in the investigation! I’ve endured hours of interrogation by their investigator as well as additional hours of “examination” by their attorney! Now they want my credit report, 2 years of tax returns and 24 months of bank statements! Their demands are excessive and unreasonable and they have denied my claim! Ive basically done the investigation for them and provided overwhelming evidence to support my claim and they still have denied it! Steer clear of this insurance company. They take your premiums and provide NO coverage!!’
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March 2023 by Ben Blanchard
Never been or heard of.
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March 2023 by Abby M
I have been a good customer, never made any claims on homeowners insurance for many years. The one time i needed to in 2019 for some water leaking issues i get a letter , 2022 that they are canceling my policy because i used them to help pay for water damages, which they approved. So in closing, they are fair weather friends. The minute you need them they dump you. Buyer beware !! Geico here i come
