July 2019 by Amber K.
This is a very small UPS store, but I've only had positive experiences here! The store is conveniently located in a big plaza, so I never had problems with parking. I will say, some people park RIGHT in front of the store and block the entrance sometimes, which is quite annoying. The service is great. The employees are super nice and even though there's a long-ish line every time I go, they get things done pretty quickly. Given the small size of the store, they don't have much variety in their greeting card selection or packing items (e.g. wrapping paper, envelopes), but they have all the basics.
February 2019 by Jen P.
A few times I've had to send packages out that, for whatever reason, I didn't want to pack myself. It's usually the only reason I go with UPS honestly. It's not that their delivery service isn't great, because I have no problem with it. But the post office is closer to where I live, and I really love my post office. However, my post office won't package items for me and guarantee they'll arrive without breaking. On those occasions, I drive to the UPS Store. I'm pretty sure this is a franchise or some kind of locally-owned place. Not that that has any bearing on my review. It's just an observation. These folks have always been very friendly and have gone out of their way to help me out. One time I left my purse locked in a friend's vehicle about two tons away (oops). I had no cash and I had a package that NEEDED to be delivered. Luckily for me, the UPS store would take a check and my passport as ID, both of which were fortunately not locked in my friend's car. I do think the prices are a little high. I don't really have much to compare them to, though, because I usually save my boxes and reuse them when I need to mail something out, packing my own stuff. Still, it seems a bit pricey to mail some of the items I've mailed from there, but I guess I've always operated under the assumption that things cost what they cost. When you want to send something from Buffalo to some other city, you want it boxed up neatly and packaged securely, and you want it to arrive yesterday, you pay what you have to pay without question. Maybe a little reservation, but hardly a reservation.