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October 2023 by Mary D'Arrigo
Usually no or short wait time. I love the discount I get with my BJ's credit card. Friendly staff. In case I get stuck. Soon. They're going to have touchless payments, which I love. I won't have to check to see if there's a skimmer on the card reader then.
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August 2023 by Tom Gubernat
The gas station is clean and convenient. There was no line and the pumps were working perfectly. The discounted gas prices at this big box chain are a major reason for my renewing membership.
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August 2023 by Alexander Chen
Slow payment terminal
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December 2022 by James G.
BJ's home construction service for windows is a no-go. Months on end and the work is not completed. Phone calls are not returned.
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November 2022 by Kimberly H.
Went to BJ's today and bought a chair. The chair couldn't fit in my car so I asked if I could leave it there until I could get a truck. They said I had 24 hrs. My boyfriend gets a truck and gets there at 630pm. Chair was sold to another person- the chair I paid $600 for... the chair that had his name on with a paid receipt! Customer service said there's nothing they could do for tonight because the other chairs are up too high and there's no one to take them down, but we could come back tomorrow morning.
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October 2022 by Mark T.
Purchased four Michelin snow tires . Made my appoint, arrived and was greeted by a friendly staff member. I Waited while the tires where installed and I was keep up to date. I was told around an hour or so. One hour later they car was ready. Checked out and was ask to come back in 50 miles so that the lug nuts can be double check to be re-torqued. Very professional and was a nice experience. Thank you, Mark
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August 2022 by Edward D.
Well finally got the tires mounted. No accommodation from bj 's thought they would at least credit for install . I tipped the installer anyway . Now to get overdue inspection done ...so from 7/18 to 8/2 to get installed... nope .. never again ...!Took car for inspection B j 's ruined a wheel stud by cross threading it ...
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June 2022 by CB’s ma
Elder gentleman who works as a gas station attendant needs some very serious customer service skills. He is salty and rude and his age has nothing to do with his behaviors. I am merely qualifying who he is. My daughter went to fill her vehicle and for whatever reason the reader gave her a USF reply. The younger lady who was at the kiosk was extremely nice and said it happens intermittently to people for no reason, but the man just yelled out loud infront of everyone “you need to use a card you have money on!” No place for such a demeanor. He should work in a back office somewhere, but for the love of god keep him away from people and flammable liquid! Also, yesterday I saw a customer videoing a woman and berating her because she pulled in the wrong way. He kept telling the lady to go back to her country and how stupid she was. Seriously? Because she pulled in the wrong way?! I’d rather pay 10 cents more and not have these shenanigans! It’s like some bizarro realm there!
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June 2022 by Janice Smith
The card scanner didn't work and honestly it was frustrating
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March 2022 by Robert James, Jr.
Cheapest gas around, in and out. No waiting in line.
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February 2022 by Steven C.
If this particular BJ's on transit Road in Williamsville offered even average customer service, they would have earned a fourth or maybe even a fifth star. Alas, they do not. Starting from the offerings of this wonderful chain, they have family sized and bulk items in every category, food, produce, canned goods, health and beauty, cleaning supplies, an inventory that is comprehensive and of varying quality from Basic no-frills, to high-end. Their audiovisual section alone is impressive with televisions on display from normal sized all the way through 86 inches. Same thing with cameras, iPhones, iPads, computer printers. This store and all BJ's are excellent if you are looking for variety. They also have clothing, books, and seasonal items that run the gamut. If you need help finding something, or an opinion on the best product for the price, get in line. Their staff is generally hard-working, and dedicated, but they are focused entirely on either checking people out, restocking shelves, preventing shoplifting, or cleaning the place. They simply do not have a customer service staff. The exception is their meat counter which has a knowledgeable staff to guide you.If you go to the desk to ask for a manager, you will find that the two or three people in the entire store designated a manager has so many requests for assistance that you will wait close to an hour for assistance. Many of the BJ's I have been to have excellent customer service plus all of the other advantages of this branch. Someone has consciously made the decision to apply the efforts of all staff members to checking people out and restocking shelves and cleaning because that is what improves the bottom line which is the metric by which the managers are ultimately judged. So, if you are entirely a self-help type customer, you will do just fine at the store. If you want to know how the Samsung or LG TVs compare, or Canon vs Nikon, or whether A certain granulated chlorine Will be better for your pool than another, you are completely on your own.
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November 2021 by Marmicah Rick Moematt
BJ’s Wholesale has the greatest prices on Christmas decorations
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August 2021 by Doris M.
First time at this location & I have to say, I kinda like it better than the one nearest my house. First- there were many parking spots open 2- there was hardly anyone inside 3- checkouts were pretty much empty 4- everything at the self checkout went smoothly They have pretty much the same things the BJ's on NFB & Sheridan have, so we got what we needed and then some. Of course you get awesome deals on most stuff , but hen other items are like , "whoa !!" "That's more expensive than Tops & Walmart" But for the most part, BJ's is the place to go for paper products & bulk foods. Restroom was clean too
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February 2021 by Karen M.
If you like this sort of shopping experience of concrete floors and warehouse stacked merchandise this is your Mecca. BYOB - bring your own bag or box or rifle through the reject topless packing boxes here to bring your loot home. The place was clean and organized. I don't personally have a need for major bulk items but I suppose if you have a large family or people to share your deals with then BJ's may be a find. I think I have an issue with the concept of calling it a "club". It's not really a club, it's a marketing concept of "you pay for the pleasure of shopping here". That doesn't interest me. I can shop at target for free. From the app, they'll even shop for me and bring it to my car and load it in. For free. And I did not see the savings by shopping in bulk on the items I would be purchasing. A bit of an illusion if you ask me. Produce seemed priced like everywhere else. Maybe there are items I don't usually pick up that others see as a deal? They have for me, in the freezer section, Cheesecake Factory plain cheesecake. So score! As for checking out, a friendly associate skittered over to assist when needed. But I could definitely do without the young man at the exit who supposedly checks your receipt and items and marks it with an X. I felt guilty just waiting for him- after I just paid- to check that I paid and am not stealing. Plus he's not really ticking all the boxes, looking at the items then the receipt. He's just glancing at the bag and marking the receipt. It's mere posturing - like a featherweight bouncer at a bar- and that's what you get for joining a club? He's all hat and no cattle.
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February 2021 by Vincent L.
They have the slowest deli counter in the world. Two people in front of me and I've been here for 20 minutes already. This is not the first time. I'm trying to figure out what the best day and time to promise. One time there was nobody online and I still waited 15 minutes for the guy to show up. I even tried calling the store and I kept hearing that there was a phone call waiting for the deli counter and no one picked up
