March 2020 by Matthew Berghorn
Finished job looks great. Work was done quickly and professionally.
March 2020 by JS F
Was very pleased with the repair to my GMC Acadia. They stuck to the timeline, repaired the deer damage very well. Project managers did a nice job letting me know the progress via text messages and eventually live calls when we got near the end of the repair.
February 2020 by Peter DiGiacomo
Carstar staff from top to bottom did a phenomenal job. Daily updates via text on progress of the job. Everything went super! Special thanks to Kerri and Paul!
February 2020 by Ryan Breuer
My repair was supposed to be completed on a Friday. On Friday I was told it would not be ready until Monday. I waited all day Monday and heard nothing until I finally called myself about an hour before closing time. The guy I spoke to was “just about to call me,” and said that despite the fact that the parts they were waiting for all weekend had arrived that day, the repair couldn’t be completed until Tuesday afternoon. For being four days later than promised, I would have expected more professional courtesy than making me call myself after waiting around all day and hearing nothing. Not to mention the fact that you would think running several days late would cause you to put that customer at the front of the list to be completed on that Tuesday. But it’s all supposed to be forgiven because after days of Ubers, car rentals and personal inconvenience I was handed a Panera bread gift card? Give me a break.
January 2020 by Edgar De Leon
Scott helped fix my car in a timely manner. I’m so thankful for CarStar. Thank you.
January 2020 by Melanie Bernal
Highly recommend this place, great experience overall and even got the work done a day earlier than expected.
January 2020 by Sue Costa
Unable to,post... Kicks me out. Try this again. Excellent job, efficient, even cleaned my car. Would use again. Extremely satisfied
January 2020 by Julia Suttle
Quick professional service. When the car they had for me ready proved to be too cramped inside, they immediately provided me a larger more spacious vehicle.
January 2020 by shortCUT207
Scott and Kerri did a great job communicating timeline and repair details. Thank you to CARSTAR corporate for sponsoring the loaner car program. I hope I never have to come back ,but if I Have an accident, I will!
December 2019 by Korey Scheeler
Awesome experience fast easy to care of all my problems immediately wouls definitly recommend them to anybody.. great employees as well
December 2019 by John T
Super fast and seamless. Great job on the repairs.
December 2019 by Nicole Penkalski
Scot and Carrie are fantastic! Work done on the car was great too.
December 2019 by Gabby Barthelme
I had a great experience! 10/10
November 2019 by Bob Bostwick
excellent job... work done in timely fashion. very satisfied!!
November 2019 by Shannon Saviola
They were very professional and they did a wonderful job fixing my car after I was rear-ended by another car. You can't even tell that my car was ever hit.
November 2019 by David Musielak
My vehicle was repaired at Carstar and I was most impressed with the quality of work done and the excellent clean condition the vehicle was in when I picked it up. My thanks to Paul and the counter receptionist for your excellent professional service and the whole Carstar team.
August 2019 by Laurie Ayers
Thanks to Carstar Eastern Hills for making my Jeep whole again!! Looks beautiful. Special shout out to Rob and Brian along with the rest of the crew!!
July 2019 by Dan Richard
Get your damaged car there. They did a great job!
May 2019 by Ahron Darnell
I came here after a horrible week, my insurance had no rental coverage and it would be at least a week before they could get it in. Luckily they were very nice and hooked me up with a rental free of charge so I could handle my business and family while the car was being.
March 2019 by Edwin Manuel
Photo from side
December 2018 by Olivia Longhouse
I had an unfortunate experience driving home from college where my driver's side window fell into my door, all in 30 degree winter weather and a 3 hour car ride to go. I'm so happy I stumbled upon this place, they did a temporary fix immediately so I could get home safely and were so kind to calm me down! Amazing service and kindness, I can't recommend them enough!
December 2018 by Sheila Hubbard
This place is awesome, when your car has been in a accident take it to this place. I was so happy and pleased about the work they did on my cars. KEEP UP THE GOOD WORK CARSTAR. Thank you, Gary!!!!!
September 2018 by Lisa Davis
I was rear ended and told to get estimates through the other persons insurance. They took full liability. Took to carstar, had $2000 worth damage to my rear end. I expressed to the estimator and mechanic and front receptionist that my front passenger side was lower and steering was loose. My vehicle just got inspected last month, and had an alignment and oil change all with in 60 days. I was assured that they would allign, inspect, and see if issue was cause by the accident. So 3 days later after drop off, i get a text saying my pick up time is 345pm, I then get a phone call around 1pm saying it wouldnt be ready until tomorrow, only to recieve another phone call 2 hours later saying it ready. So I pick up the following morning, drive the truck straight home...I had ordered parts to replace my front brakes and rotor, so I start...My caliper is shaddered, and my sway bar link is severed. Are you fricken kidding me? Not only did they not do as they promised, they tried killing myself and my family! I will never go back and never recommend to family or friends. I only gave 2 stars because the work on rear end was good.
July 2018 by Patrick Van de Casteele
After a rear end accident, the insurance company of the other party referred me to Carstar at Transit Road. I never worked with them before. But since it was a referral I did not have anything against it. As long as my car got fixed. I was happily surprised by the work they done. Ken, who did the appraisel was very nice.
June 2018 by Andy Blair
Fixed up my car like new!
March 2018 by Reine Hammoud
Carstar is our Farmers selected program for car repair- i can only share the best of my of my experiences because that’s all I’ve heard from clients. I always appreciate how fast they are, they work with the agent, the customer and the carrier and they guarantee their work through our Farmers program. Thank you for being amazing to so many of our clients!
February 2018 by Stephen D.
Really don't understand the one star reviews here. I've been in a couple major accidents and both times my insurance has directed me to CarStar. Both times the work has been flawless. Fast turnaround, great customer service, outstanding communications through the whole process and a like-new showroom result. I would recommend them to anyone. The first car I had taken there was a Suzuki Forenza and parts were difficult because Suzuki had stopped their car manufacturing. The CarStar team worked some real magic on that one. Recently my Chevy Trax was restored. Just picked it up. Perfect condition and completed as promised. So I am a very happy customer. I hope I never ever have to get collision work again, but should an accident happen, I know exactly who has earned my trust.
January 2018 by Concetta Nugent
They did a great job on my car. I didnt appreciate Carrie's attitude at the front desk. I felt she was bossy and rude!!
September 2017 by Dorothy T.
My husband took car for estimate and was quoted a price of 1,200 and then insurance adjuster went in and they told him they would do it for 700. Wow! 500 more for my husband than they would charge insurance company. What a scam to pull on people. No way we will go somewhere else because of the dishonesty and didn't even have the job done yet. Stay away from places that would charge someone off of the street 500 more for the same work.
July 2017 by Josue Acevedo
Worst experince, my car was taken in by progressive, they did a rear bumper and tail light. First they got a tail light from a junk yard, then the bumper was off a shade of gray. Taken again, repainted and the insurance adjuster told them to paint the quarter panel with the bumber and mix it. It looked good but they left clear over spray so it went back in. 2 1/2 weeks to do a bumber and a used tail light.