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December 2023 by James Huggins
In a few words I am very amazed at the professionalism and the speed in which they accomplished their endeavors. Foremost, the two front representatives were amazingly on top of details with scripted pleasantries. Last but not least, the men behind the curtain where of the utmost seasoned and near thawed magic workers of car resurrections.
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December 2023 by herman clouse II
Carstar is the first and only place I would recommend. They always treat you great and with respect. Thanks again Rob and Kelly Ted and Dave merry Christmas everyone my 2023 pickup looks like new again Herm Clouse
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December 2023 by rizek rizek
Carstar management was awesome. Rob gave me his all and saved me alot of money. My situation was very complicated, 2 accidents with 2 different insurance companies overlapping, but he still got it done. Thank you carstar and Rob for doing your job at the highest level.
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December 2023 by Trish Carlucci
Customer service is awesome. They kept us updated on the progress of the repairs and the car was ready on the day they originally quoted us. The car looks brand new. I would highly recommend them to anyone who may need repairs.Service: Body & Trim
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December 2023 by Kevin Buffalo
I am totally pleased with the service I received at this Carstar location. The staff was extremely professional, friendly and efficient. An entire side of my car had to be replaced because of a malevolent deer attack (?) and you’d never know it. An excellent job.Services: Painting
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December 2023 by Edna Stercula
Car looks great but have to wait for sun to see well. Pick up easy the man there was extremely pleasant and brought my car to the door for me. Customer service was more than I anticipated!!!!!!
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October 2023 by Kim Hinkley
Wish I could give this place 0 stars. My husband was rear ended, insurance company told him to go there. They only "fixed" the tailgate and muffler. And they didn't even do that properly. They supposedly put in a new lift gate.... They did not. The lift gate has significant damage and is not aligned properly. They supposedly fixed my muffler ....it's not even attached properly. They didn't even check for mechanical damage. They didn't check the frame or anything else. My car shakes and my hood is misaligned my doors are not lined up right. Something is wrong with my engine and my auto stop feature isn't working.My car was never in an accident before and was very well maintained. They tried to say my car was side swiped. It never was side swiped. Then they told the insurance company that the car is fixed and it really isn't. They lie and they do shady work and don't fix anything properly. Zero Stars. Would not recommend at all. Stay away !!!!!!
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October 2023 by honeybwp1
In August my car was hit and that was the first time I was in an accident and needed to have some collision work done on my car. The insurance company gave me a list of collision shops and after reading the review for Carstar I was impressed and took my car in. I meet with Tony and he was very polite and walked me thru the process as he was taking pictures and inventory of my car. Initially there was an issue with making an appointment sooner than later but I did ask to be placed on a waitlist if there were any cancellations and I received a call from Tony that same evening and called back immediately. Tony assisted with getting a rental bc there weren't any avail initially. I was given a time line of about 3 weeks and it was 3 weeks exactly. I was very pleased with my car upon return and I was given a certificate for the work that was completed. I hope to not need Carstar services in the near future but if I were to need collision work done I would return to this shop.Services: Painting
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October 2023 by Melinda Weichman
Had my car over a month, received back w dent from accident and a scratch from them putting wheel flare on, had to get a 4 wheel alignment which was supposedly already done. Have talked to the adjuster and gm no one returns calls…don’t take your car here !
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October 2023 by JMT
Our vehicle was in for collision repair that required engine repair as well. Our appraiser Rob was very courteous and professional and provided weekly updates as to the status of our repairs and worked with the shop servicing the engine portion of our claim. Despite many delays on the part of the engine service shop, not CarStar, we are very happy with the way CarStar handled our claim and would definitely use them again.Service: Body & Trim
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October 2023 by David Meacham
Very professional and work is top notch. Another thing where Carstar really stands out is with their communications. I always knew where the car stood during the repair process. Thank you so much for that!Services: Painting
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August 2023 by Al Vela
I brought my car in on Monday morning for a bumper repair and it was completed by Friday. The work was to my satisfaction and the employees were very helpful and friendly. I also had my rental delivered to me at the repair facility (Carstar). Very convenient and the complete process was fantastic!
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July 2023 by Inderia Wilson
Everyone was very pleasant. My car wad there for the time I expected and I was kept up to date on repairs and estimated completion time. I would definitely recommend.Services: Exhaust
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June 2023 by Dana Todaro
Car Star Eastern Hills location is Excellent!!! Kelly at front desk is super helpful and professional. Rob in service department does excellent work and is also extremely knowledgeable and professional!!!!
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May 2023 by Lauren Copeland
I had a wonderful experience at this Carstarr location. Rob and Kelley were extremely helpful and informative about each process taken to have my car repaired. I began to have issues a few days before my appointment with them and they brought me in without a second thought and got me in a rental with no hassle. They took care of everything concerning speaking with the insurance company and went above and beyond to make my car look beautiful again. If it’s one thing I can say it looks a whole lot better coming out than it did going in. Thanks so much carstarr!Services: Painting