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December 2023 by Cheryl Ross
I became a “Chico fan” in 2022 when I visited your store for the very first time. It’s so refreshing to have qualified staff knowledgeable about the clothing and accessories that Chico’s sells.In October 2023 I surprised my Sister for her birthday by bringing her to the store for the “Chico Experience “. At first she was somewhat unsure about all the attention; her name on the dressing room door, fashion experts bringing her clothing in styles that were not the usual we all choose. She was so pleased! I bought her several pieces and she brought even more. Her wardrobe has now expanded . Special special thanks to Diane and Tina! These wonderful associates took special care of my sister making her feel like Chicos was there just for her. They created a bond with us that is a critical part of sales and service. I have graduated to the highest level customer and proudly tell anyone who asks about “Chicos”. Please don’t change!Cheryl R
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May 2022 by Marilyn Twardowski
I went to the Chico’s in Williamsville and was not treated respectfully. I was shopping in jeans and a sweatshirt trying to pick up a few things for a business trip. The 2 people checking out prior to me were offered discounts. When I was at the counter I asked if there were any discounts because the customer at the register next to me had just received a discount and I was ignored. I am tempted to return my items.
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April 2022 by Marilyn T.
Don't shop there in jeans and a sweatshirt and expect them to help. The staff service is dependent on how they perceive you. They offered others discounts but basically ignored me.
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April 2022 by Marilyn Schreiber Twardowski
I went to the Chico’s in Williamsville and was not treated respectfully. I was shopping in jeans and a sweatshirt trying to pick up a few things for a business trip. The 2 people checking out prior to me were offered discounts. When I was at the counter I asked if there were any discounts because the customer at the register next to me had just received a discount and was ignored. I spent over $240 on 3 items and am tempted to return them due to this experience. I was shopping with my adult daughters who were helping me shop. The other women had their spouses. I will not shop here again.
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August 2021 by Nancy Mangano
Thank you for the "normal" shopping experience yesterday! Renee and Marilyn were so kind and helpful. This was my first real shopping trip in months and they let me wander and try on lots of things with no pressure at all! And....I found clothes that fit and looked great! Love your store!
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August 2021 by LAS420
I've been a Chico's shopper for years and only wear Chico's, Soma & WHBM clothing, all sister companies. I stopped shopping anywhere else a few years ago. Chico's offers clothes and accessories that I can't wait to wear! The quality is top notch, the styles are unique and the accessories are especially gorgeous and give off a high end vibe. I live a pretty laid back lifestyle and look for Boho styled items and lots of denim. Chico's caters to every style, from dressy, office wear, casual & athleisure. New styles are offered every month so there's always something fresh to "find". I have 4+ closets of my great "finds"!! The Williamsville location is great because it's well stocked, the clothing is displayed beautifully and the sales people are knowledgeable and helpful without being pushy. My only wish would be that they stocked more of the smaller sizes. My teenage daughter loves to shop my closet regularly and always laughs when I go to Chico's because she says that's where Mom finds her Zen.....which is completely true!!!! Thanks Chico's, keep up the great work!!
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June 2021 by Lucy Staley
Went to exchange a purchase i made on line. The girl who took care of me was very helpful and really knows her merchandise. I will be going here again!
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April 2021 by Mary L.
I was disjointed today . :( I am a long time customer and travel to many states. No one even acknowledged me when I walked into the store or even while inside. I have a $$$ a gift certificate that will have to wait till I go to another location. Sad to see the lack of customer service.
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April 2021 by Ellen K.
Store sign says temporary closed. QR code on window gives no further info. Merchandise still up In window and racks inside.
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January 2020 by Alice Dinnocenzo
Love Chico's
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November 2019 by Stuart Yael Gordon
Sales person worked hard to meet my needs without pushing something I knew my wife would not appreciate. Great selection.
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November 2019 by Beverly Mocny
Love Chico's , but there prices, wow a little high!
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October 2019 by Phil Chazen
Strictly women's wear. Only two chairs for waiting husband's. Tight parking, in same strip with LaNova Pizza.Wife loves clothes here. Good service as staff knows customers by name.
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September 2019 by Bonnie Lawrence
I stopped to make a return of an item ordered online. Even though the bar code was different (because the wrong size was shipped) the sales person gladly took the return. I have shopped in this store a number of times over the years and the associates are cordial, helpful and know their merchandise.
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May 2019 by Cynthia Gould Gould
Getting better and moving back to natural fabrics. Less of the hot polyester they have been featuring for far too many years. Used to be my favorite store.
