Fireplace Outlet has been serving the Buffalo, NY area since 2001 as a trusted fireplace contractor and supplier. They offer a wide range of top-quality fireplaces, stoves, inserts, gas logs, supplies, and accessories. The team is known for their knowledge and experience, helping customers select the right products for their needs. Customers appreciate the professional installation services and ongoing support, making Fireplace Outlet a reliable resource for fireplace needs. Many reviews highlight the excellent customer service provided by staff members like Becky, who is repeatedly praised for being friendly, knowledgeable, and efficient. She has assisted customers with both repairs and cleaning, offering reasonable prices and thorough work. Customers also commend the team for their respectful and kind attitude, emphasizing that they treat everyone with dignity regardless of circumstances. Despite being a small business with limited staff, Fireplace Outlet manages appointments well, and their service is highly recommended for updates, repairs, or new installations. Overall, Fireplace Outlet is recognized for its experienced team, quality products, and dedicated service, making it a top choice for fireplace needs in the community.
Very nice people, but the store is all ripped apart with little orinization.
November 2023
The team was great, we had the firebox installed and we love it. I would recommend them to anyone that wants to update an old fire place with a more efficient wood burning firebox. Thank you all for the service and support
October 2023
Purchased a fireplace from them 4-5 years ago! They are absolutely wonderful to deal with! As a matter of fact, Becky just came to our house to clean and check our fireplace! She is friendly, efficient, knowledgeable! Just a pure pleasure!Keep up the good work!!!
