Fireplace Outlet has been serving the Buffalo, NY area since 2001 as a trusted fireplace contractor and supplier. They offer a wide range of top-quality fireplaces, stoves, inserts, gas logs, supplies, and accessories. The team is known for their knowledge and experience, helping customers select the right products for their needs. Customers appreciate the professional installation services and ongoing support, making Fireplace Outlet a reliable resource for fireplace needs. Many reviews highlight the excellent customer service provided by staff members like Becky, who is repeatedly praised for being friendly, knowledgeable, and efficient. She has assisted customers with both repairs and cleaning, offering reasonable prices and thorough work. Customers also commend the team for their respectful and kind attitude, emphasizing that they treat everyone with dignity regardless of circumstances. Despite being a small business with limited staff, Fireplace Outlet manages appointments well, and their service is highly recommended for updates, repairs, or new installations. Overall, Fireplace Outlet is recognized for its experienced team, quality products, and dedicated service, making it a top choice for fireplace needs in the community.
Becky is an amazing woman. She came out and was so professional, polite, kind and honest I am sad that there are only 5 stars to give. No price gouging with them.
December 2025
After visiting two other fireplace shops, Fireplace Outlet was the first place with the right information. Becky was very knowledgeable and replaced my receiver in no time and checked out everything to make sure all was operating properly. Saved me a lot of money and time. I would defiantly use again. Thank you!
January 2025
We had our fireplace insert installed a few years ago and on occasion have needed adjustments. Fireplace Outlet shows up and solves problems quickly and pleasantly. so grateful.
