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February 2024 by Anthony Serrano
Poor customer service. I was told they could change my credit card information in store only to find out that my bill was being sent to the wrong address and I had a delinquent account. Not only that the timing on drop off was terrible.
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February 2024 by Jay Ortman
timely and profesionalism
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February 2024 by Jimbob Willie
Had a 12pm appointment for 4 tires. We will call you when it’s done. It’s now 325 and still not done. Their reasoning was we had you picking up later. Worst service you can ever have. I would never recommend this place to anyone. Why have an appointment and then waste my time. My time is just as valuable as theirs. If I can rate zero stars I would. DO NOT COME HERE!!!
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February 2024 by Steven Adair
very good courtesy and the mechanic explained and showed to me in detail what the problem was, and I appreciated that process.
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February 2024 by Nicole Giambrone
This location is fantastic. Professional and accommodating and constant staff. I would recommend recommend this location to anyone!
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February 2024 by Kathy Sardina
friendly service, efficient and helpful.
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December 2023 by KL H
There was a time when Firestone was outstanding and I never went anywhere else with my cars. It seems to have fallen apart since a couple of years ago, perhaps as a result of changes that were put in place post-pandemic. The online scheduling is horrendous. It gives a “maybe” appointment window that has not been particularly reliable and I have to wait for confirmation, which is also not reliable. The call center alternative is even worse. When I called to try to schedule, a woman’s voice answered but it sounded like she was driving and the call kept breaking up so I couldn’t hear her. So I went back to the online scheduler and hoped for the best. The whole system is beyond repair. Suddenly Firestone’s staffing formula has resulted in significant deterioration of service. The people at my local shop are still awesome and I have no beef with them. But I will likely go elsewhere because I want a reliable appointment. My time is valuable too!
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November 2023 by P Burns
If I could give zero stars I would. The last 2 times we did business with this place they charged us for all kinds of work only to find out nothing was done. My kids are in their early 20’s and were taken advantage of. Today my son had a lot of work done including an inspection and he got in the car and no inspection sticker. He was told their machine just broke and he has to go back tomorrow. Ironic because they told my younger daughter the same story. These people are frauds and take advantage of young customers. Honestly they should be shut down and put out of business. They basically stole my kids money and never did the work and made them be inconvenienced and go back to have the work done that they charged them for.
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November 2023 by CAPSQUEEN _
Why make an appointment if you are going to take two hours to even get to my car? Then having to sit in your freezing wating room while your employees let the phone ring continuously untill your customers hang up. Terrible first time experience.
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November 2023 by Robert Blinston
Absolutely terrible. Waited 3 hrs to find out they had the wrong tire size and just left my car in limbo while I sat in the waiting room. Was asked after the first two hours if I wanted an alignment and was told only a few minutes more for my service, nothing was mentioned about the tires at that time. Will never use Firestone again.
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November 2023 by Ammad Siddique
Went in for service at 9 am, they scheduled me for 5pm since they were busy (no problem). Went back at 5 they told me it’s for tomorrow. Never again!
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August 2023 by ehsan tarkesh
This is not my to go place, but in two occasions that I needed quick help for Battery, they did the job perfectly.One issue with this place is that there is no dedicated front office personnel; your car may have been ready for 10 minutes and you waiting at the cashier for someone to show up. This is a trend that I have notices in the other reviews as well.
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August 2023 by Nick Gregori
I will not go here again.I dropped my car off at 12:30 for a 1:00 appointment, when I ask if we can make sure it is done by 5:00. Of course the person behind the desk replied "yes" without even thinking about it. Mind you, it was only for NYS inspection and oil change.I call at 5:16 on my way to pick up my car, because I never received a single correspondence. When someone finally picked up (after three attempts), I say "hey I am checking on status of my 2014 Ford taurus?". The guy on phone says, "ah yes they are changing the oil on it right now, it will be done and ready in 20 minutes". Now this isn't the first time that have lied to me, so I ask "is it actually on the lift?". The worker responds "yes", as if I am an idiot. So I asked status of inspection, to which he responded "it passed".I get there about 3 minutes later, and they did not even touch my car. The guys says, "my tech lied to me and said he signed off on inspection". He brought me the key and apologized on behalf of his employee but never himself. I was comlletely shocked that any business would blatantly lie to their customer like that. Did they think I wasn't going to find out that they did not work on my car? ...unbelievable
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July 2023 by Ramesh Rajagopalan
Pathetic customer service! complete disappointment. I scheduled my oil change service in online with them for 2 pm. Then I have called them in advance and ask for a new appointment as i thought i could not make for my 2 pm original appointment time due to my schedule. The person who took the phone confirmed my appointment at 3 pm on the same day. when I visited the service center at 3 pm, I got a response that they are full and no appointment / no note has been made in their system.
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July 2023 by Daniele Cuppari
I don't know what happened to this store..it used to be reliable,but lately waiting times are absurd,even with appointment. They tell u need something fixed not because it needs it but because it's what the manual suggest (making u think u need it right away). They don't have on file work previously done (at the same location). Last time I went I asked to check the noise my car was making.they told me it was the exhaustion heat shield that needed to be tighten up (around $78 labor). After I drove away the noise was still there.called back, asked me to go back monday (it was Saturday). When I went back at the time they told me, they said no one made the appointment for me and they couldn't take my car because they were too busy. So not only I wasted time going back (for something it should have been done on the previous appointment),but I also paid for something that wasn't done (or wasn't needed).
