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March 2024 by Patricia B.
$300.00 Money grab! I wanted two closet doors replaced in my house. Home Depot had a man come to my house to measure the existing doors. Note: that all he did. I went to the store to pick out the doors, hardware, etc. and the final invoice. When the Home Depot employee gave me the final cost I almost fell off the chair! I said "boy I have sticker shock" and he proceeded to read the invoice to me. Every thing seemed fine until he read "the lead paint" policy which was $300.00. He said because my house was built in before 1974 they assumed I have lead paint in the house and the carpenter would need to tape off the area. First of all the guy that measured never said a word about lead paint. Secondly, he knew the doors are bi-fold doors and only the track would be replaced. So Home Depot just assumed I have lead paint and immediately charged me $300.00. What broke the camel's back was Home Depot employee said "this policy just stared last week". Why would you tell a customer that?? All I can say Home Depot will grab your money! Needless to say...I cancelled the order and went to Lowe's who will not be charging me for lead paint...they said they have a policy too but doesn't apply for this job.
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February 2024 by L. G.
I came here to see about a donation for a non-profit and they were so helpful and generous! Thank you so much!
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February 2024 by xVacunaVenomx
Had an absolutely horrible experience here today. I called the store and asked customer service if they offered digital receipts for items purchased in store. I was told no, and that if I wanted a digital receipt I would have to place the order online for pickup. So I did that, and had to wait around for the order to be filled. I went inside to purchase something else I needed, and it offered a printed receipt AND digital. Which is the one thing I called and asked about. Also, I am handicapped so it is a big effort for me to walk into the store. I grabbed a motorized cart (there were only 2) and made it to the back of the store before it died. I had to hobble my way up to the front to grab the other motorized cart so I could finish my shopping, and that too was basically dead. I hurried and got out of there as fast as I could. The experience at this store was incredibly frustrating and upsetting. I will not be back.
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February 2024 by Marion S.
We wanted to refresh our kitchen & ordered all new stainless steel appliances. Our kitchen designer and countertop company was the only good thing that we can say about doing any further business with them. Evidently they sub-contract on the things they sell as the young men that delivered our refrigerator and dishwasher were a problem. The dishwasher was hooked up OK, but later there was a small leak under the sink that was not there originally. We paid extra for them to put our old refrigerator in our garage, and instead of taking off the doors so it would fit through the door to the garage, they opted to take it through the front door. During that process they gouged and chipped the woodwork around the kitchen door and front door, and did not mention the damage to us. Also, when setting up our refrigerator they did not remove any of the tons of packing or set up the ice cube feature. The worst part of their work was that they assumed our new cooktop should be installed and ripped out our old one before finding it would not fit in the present opening. We were out of the room when this was done & came in just as they were trying to force the new one into the old opening. When they were leaving we discovered they took the box for the new cooktop which had the hookup items. We were without a stove for 2 weeks until the plumber came to hook it up. We had also ordered tile for a new backsplash & were told it was all in stock. However, when another sub-contractor called to set up an install date, they stated they had trouble trying to contact Home Depot to make sure the tile was in stock. That was the last we heard from them. After a few days we went to Home Depot and one of the managers checked online and could not find our information, but eventually found it after an extensive search. He verified the tile was in stock. We decided to cancel their tile install company & hire someone else. At that time we paid for the tile 50 pieces of tile squares and asked if we could come the next day with our grandson and his truck. We were told the tile would be at the customer service desk. When my husband and grandson went to pick up the tile someone at the service desk said it was a good thing we had a truck for the 50 CASES of tile. We will never ever do any project business with the Home Depot on Transit Road in Williamsville, nor will we ever recommend to our family and friends to go there.
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February 2024 by Dallas Gianni
Angelo and finagin (definitely spelled wrong) were absolutely amazing and helpful
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February 2024 by Austin Carson
Recently bought a house, so I've been back and forth to more Home Depots I can count. Most of them Home Depots are all the same, no complaints. I stopped here today to grab some electrical equipment. Charlie from Electric is awesome, he was very helpful in finding what we needed and recommending specific items. It's also nice to talk to another vet.
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February 2024 by Chris Polus
Usually have what I need. Competitive prices. Usually has at least one cashier on duty.
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February 2024 by John Rabcewicz
The Clarence Home Depot has gone downhill. Have an associate paged three time waited almost 15 minutes and nobody showed up. Now I will go to a store that respects my business, Lowes
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February 2024 by Mona Carpenter
Love ❤️ Home depot
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February 2024 by robert wheaton
After years of purchasing things from this store, last week we purchased a new refrigerator and paid extra to have the old one removed, a new water line installed in our new one, when they came to deliver it today, we were told by the installers that they don’t hook up a water line if its value is in The basement , the delivery guys were super nice to us, they called Home Depot for us and I spoke with Dave, he said they won’t hook the line up and we should have been to that. , so now we need to hire a plumber at our expense to hook the line up. We were never told ANY of this when they took my money. There is no doubt that we were flat out LIED to by Home Depot. , we are going to file a report and claim, as this is highly unacceptable. And we won’t be taking advantage of by Home Depot
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February 2024 by Bill Kline
Come on its home depot
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February 2024 by Jamey Kern (Jamey Kern)
I like it here!Better than Lowe’s. Home Depot employees get great training and the management Kenny Moores is fantastic!Great job Home Depot! We get fire extinguishers there.
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February 2024 by Jud N
It's a home depot they are all the same
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February 2024 by Rebecca
Got everything we needed. In and out in no time.
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January 2024 by Debbie S
Clean and nice
