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March 2024 by Tom Smeeding
Took my car in early; could not get scheduled before an unexpected tripIn and out in two days- most of issues covered under warranty.NYS Inspection and scheduled maintenance and recall item.Great customer service
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March 2024 by Heba Seliem
Great service , super helpful , super friendly , Kevin was awesome !
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March 2024 by Peter Spyche
I've become very disappointed in Infiniti as a brand, and West Herr as a dealership organization. Simple things, like having your vehicle washed after service has been eliminated. The service certainly does not reflect a luxury brand image. The people are always very nice. Unfortunately that's only a small portion of what quality service means to me.
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March 2024 by John Hartwell
I have to say that Kevin in INFINITI service has done a superior job helping us resolve our problem with our QX 60. His concern for proper resolution, and making this as easy as possible for us has been obvious. Great job. Our thanks!
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March 2024 by Clarence Cox
James helped me when I came in and he went above and beyond his duties. Was very satisfied with the work
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March 2024 by Brendan Newcomb
Joe and Kevin made sure to explain everything to me and keep in touch throughout the day as they worked on my car. They even helped apply some discounts to bring the cost down.
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March 2024 by Nazim Molla
That was a good customer service!!!
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March 2024 by Mary Lou Letina-Land
I love the texting option, they always responded. They called and kept me in the loop. They got my car detailed and it was SPOTLESS and even got out my daughter's slime that was smeared in the back seat floor rug part. I was happy with it all!
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March 2024 by Robert Weinberg
Always great service
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February 2024 by Chrissy Scott
West Herr Infinity service was amazing from start to finish. Thank you Kevin for taking such great care of my vehicle from beginning to end. I waited in the waiting room while service performed and was able to work comfortably with complimentary coffee which didn’t hurt. They make it easy thanks so much!
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February 2024 by Chris Winne
Kevin and Moe kept in touch every step of the way and made sure all of my concerns were handled. Great team, great vehicles. Thanks guys.
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February 2024 by Caroline Eisenman
Kevin is the best, he quickly addresses any issues and keeps me updated on the progress. Kevin always goes the extra mile for his customers. I can tell he loves what he does. He’s very professional and courteous. My experience with Infinity is always top notch when he is handling the service of my car. Much appreciated!
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February 2024 by Ann Marie Sanchez
Excellent and great service
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February 2024 by charlene harris-wright
Great friendly and got a good deal ?
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February 2024 by R. S. Collins
Facility was ready for me and the work was completely finished in a timely manner.
