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February 2024 by Tina Pilato
Once again Public Storage did an amazing job with making the move into storage sooo easy!! They were attentive in calling and checking to see if I had any questions and the move in was ready with code texted and easy to figure out!! I used this location 7 years ago and was more than pleased to use them again!! Such excellent customer service!! ???? ?
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February 2024 by John S
Spoke with Tim he is very professional and very helpful with all my questions thanks again and great customer service
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November 2023 by Terry Henderson
Excellent storage access and customer service at the Public Storage on Transit Rd., Clarence, NY 14221
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November 2023 by Rich13211
Amazing customer service!! Mark did a fantastic job taking care of my needs and making sure I was good to go.
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October 2023 by Philip
The review by Gregory S. says everything I feel and experienced myself. I tried to explain to the public storage 1-800 number but they essentially tell you to gfy. Bad customer service and the gate breaks sometimes. Your stuff may not be very secure just a heads up but good luck speaking to anyone in the company who cares.
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October 2023 by Kenneth J. Schmidt
Six months later I was struggling with the App and the webpage trying to terminate my space. A phone call to Mark quickly resolved the issue as he professionally and thoroughly completed the process. Great guy!
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October 2023 by Diane Bastian
Mark has been great! He has made my experience with Public Storage much easier then I thought it was going to be. He’s been so helpful and a wonderful asset to the company!
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October 2023 by Lisa Kozak
Mark has gone above and beyond to help me! I wish he would be there every day to help me and others that I will happily send to public storage on transit! Thank you Mark!!
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September 2023 by S SH
Mark is an excellent property manger. He has always provided exceptional customer service. I used this public storage twice in the past 2 years. I never had any issues or complaints. The storage units and secure and my property has never been damaged. I’ve used both inside and outside storage units here. Very happy with how easy the process is to schedule a move in as well as a move out.
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August 2023 by Arlen Boyer
Very happy with all the staff I interact with. Mark was very professional, informative and helpful. I had a great experience with Public Storage!
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June 2023 by mattrobt
Thank you Mark for your professionalism. You have been very helpful to me this past year. Mark is a good site manager and very responsive. Recently Public Storage has moved this site to a self service kiosk, which cannot replace a quality manager like Mark. Best of luck to you Mark.
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June 2023 by mrobt
Thank you Mark for your professionalism. You have been very helpful to me this past year. Mark is a good site manager and very responsive. Recently Public Storage has moved this site to a self service kiosk, which cannot replace a quality manager like Mark. Best of luck to you Mark.
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May 2023 by Gregory Savage
As consumers in 2023, we are used to being taken advantage of by large corporations. Hidden fees, terrible customer service if you are lucky enough to even be able to speak with a human, forced to provide personal information so they can sell it to 3rd parties, bare minimum everything, etc. I now only hold companies by one standard, honesty. Public Storage Williamsville broke the only standard left, by blatantly lying to me and taking almost $200 from me.Public Storage certainly delivered on all the other terrible things corporations do this day and age as well. They advertised $1 rent for the first month only to make you buy a lock (that likely cost them $2) for $20 and charge a $29 move-in fee despite providing zero services, they don’t plow after snow so access to your storage is likely blocked after any significant storm, have limited hours of operation in which you are able to access your own personal belongings, modified their office into an automated machine and removed the staff, had a broken gate for quite some time, announced they are doing some remodeling and access to your unit may be impacted for the next 4 months and potentially inaccessible entirely on certain days, etc. Then the grand finale, I was planning to move out at the end of April but I stopped in and the manager told me it didn’t matter when I moved out as they prorated the departure month so you only pay for the days you rented. Instead of moving out on 4/29 as planned, I moved out on 5/3, and was told that I would be charged in full for May as they rent “month to month”. No proration or refund for only using the space for 3 of 31 days would be provided.In summary, they are an absolutely terrible company so I would highly recommend you never even consider renting from them.
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May 2023 by Gregory S.
As consumers in 2023, we are used to being taken advantage of by large corporations. Hidden fees, terrible customer service if you are lucky enough to even be able to speak with a human, forced to provide personal information so they can sell it to 3rd parties, bare minimum everything, etc. I now only hold companies by one standard, honesty. Public Storage Williamsville broke the only standard left, by blatantly lying to me and taking almost $200 from me. Public Storage certainly delivered on all the other terrible things corporations do this day and age as well. They advertised $1 rent for the first month only to make you buy a lock (that likely cost them $2) for $20 and charge a $29 move-in fee despite providing zero services, they don't plow after snow so access to your storage is likely blocked after any significant storm, have limited hours of operation in which you are able to access your own personal belongings, modified their office into an automated machine and removed the staff, had a broken gate for quite some time, announced they are doing some remodeling and access to your unit may be impacted for the next 4 months and potentially inaccessible entirely on certain days, etc. Then the grand finale, I was planning to move out at the end of April but I stopped in and the manager told me it didn't matter when I moved out as they prorated the departure month so you only pay for the days you rented. Instead of moving out on 4/29 as planned, I moved out on 5/3, and was told that I would be charged in full for May as they rent "month to month". No proration or refund for only using the space for 3 of 31 days would be provided. In summary, they are an absolutely terrible company so I would highly recommend you never even consider renting from them.
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April 2023 by Sean Konert
Outstanding service by Mark! He was very helpful and gave the best advice regarding a great unit. Excellent manager.
