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November 2023 by Kay L.
Salesperson completely checked out once the sale was complete. There was a sign hanging on the mattress we bought saying a free sheet set came with the sale. When I asked her about it she said "you have to handle that yourselves". Abrupt but well...okay.. we took that to mean we would get some information upon delivery or an email stating how to "handle that" ourselves. No further information was forthcoming. Called customer service and they contacted the store. Very promptly the store called and a very helpful person said that the saleswoman should have given us a coupon and he would have her mail it to us. No coupon arrived. So we went in and the saleswoman then, for the first time, said we had not been in the window of time for that promotional. Even though the sign was handing on the mattress. There was just no sense of "let me help you out". Indeed, she actually said "well I can't help you" and implied that WE should have understood that this was not a current promotional. She then gave us an out of date coupon and said "give it a try". Kind of amazing that you could give a store several thousand dollars and the saleswoman just writes you off once the ink is dry. The pouty "sorry" duck face she made wasn't exactly professional either. All in all, go somewhere else with the best prices. We thought we might get better service here but not so.
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November 2023 by kathy allen
Best furniture shopping experience! Raymond was very nice and assisted us with making our purchase in a non pushy way! He was also training Angel who was also very nice!! I'm excited to get my new furniture!
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November 2023 by Michelle James
Our salesman John Salhab was great ! He was very helpful and not pushy. He made everything super simple and we appreciate the time he spent with us to make sure we got exactly what we wanted. Thanks for the great experience!
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October 2023 by Sara Larkin
Adam was great to work with! He listened to what I was looking for...pointed me in the right direction around the store...checked in to see how I was doing...answered my questions and the deal was done. Delivery was flawless! Excellent experience all the way around. I will definitely go back for future furniture needs.
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September 2023 by Danette Pawlowski
We just purchased a new sofa and chair for our living room. The best part about this store is that the sales folks say hello, explain sales and where to find things and then LEAVE YOU ALONE.Delivery was quick, in 2 days, and the delivery folx were friendly and careful!
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September 2023 by Daniel Wilson
We were very pleased with our sales associate. She was very pleasant and gave us time to walk through the store without any pressure to buy. She did check on us from time to time and was immediately ready to assist us with our purchase as soon as we were ready.We were also pleased with the wide variety of offerings as well as some attractive pricing..
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September 2023 by Marie Ulrich
My husband and I went looking for a dining room table and chairs. We were cordially met when we walked in the store, and then the team let us wander to our hearts content. William was right there when we had a question or comment but was never pushy or obtrusive. We were always treated with respect and our whole encounter was pleasant in all ways. We would definitely shop here again
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August 2023 by Jennifer Silvestri
Great selection and buying experience! We needed a bunch of different items & John has been a great person to work with. Super nice & very knowledgeable. He showed me options that were an exact fit for what my husband and I had in mind. Another gentleman named Andy was also kind enough to answer some questions on behalf of John on his day off. All and all, love Raymour.
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August 2023 by Susan Ciminelli
We were greeted as we came home not the store. We told the sales lady what I was there to purchase and she quickly ascertained where the display was and assisted us with the dimensions. We were able to quickly decide what would fit our needs, order and check out. It was very helpful and we were able to get our furniture purchase in a timely manner so we could be in on our way. Very pleased we could return home from n time for kick off. GO BILLS!
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August 2023 by Tayler Z
Thank you so much to William for the excellent customer service yesterday in ordering my new mattress and box springs!Super personable and knowledgeable about the comfort level and bed features, I highly recommend him everytime!(:
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August 2023 by Andre
1. Very poor planning for deliveries2. Delivered the couch broken3. Delivery person/install person is trying to convince my wife and I that’s how the couch and the bedroom set was designed to be “broken” then had a nerve to try to tell the other tech that he tried to convince us that that’s how they were supposed to be, but we didn’t believe him.4. Part took three months to get delivered5. Very unprofessional when it comes to scheduling and keeping their time slots6. Showing up not within the time-slots.7. Unprofessional Service Manager on the phone.
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August 2023 by Ammad Siddique
I do think they have one of the best extended warranty’s I’ve ever purchased. Technicians come to your house to fix things, clean furniture, and if they can’t fix or clean they will replace the furniture with a new one or give you a store credit. I pretty much purchased all of the furniture we have in our house from here. Tho I don’t like visiting the store because the sales people just don’t leave you alone. I do think they make up for it with the quality of customer service you receive AFTER THE PURCHASE.
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July 2023 by Jordan Black
As a first time buyer from Raymour I will now be a buyer for life. While searching for my dream couch I tried a few places but the service at Raymour was incredible. Angie greeted me but let me roam about and I never felt followed like I have at other places. She sent me home with booklets of the couches I liked with the prices. The following day I was still trying to decide. Mack greeted me she was so helpful he even looked up all the configurations available. He talked to me about quality but wasn’t bias as I was looking at a couch in the outlet section too. We talked about the pros and cons and I appreciated his time. He then said we’ll take some time and just sit on them like you would at home and really see how it feels. I did just that and my heart and gut just screamed yes to my dream couch. Thank you Angie and Mack! I really couldn’t have made this touch decision without you both.
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July 2023 by Susan Weber
We had a wonderful shopping experience! Hendrick was super helpful but did not hover. He showed us where to find all the recliners and then let us go shopping. We went in looking for a recliner and ended up finding new living room furniture as well. We were also in the market for a mattress and were planning on looking at another store but decided to check the ones out that they had. Thank you so much Hendrick for all of your help and explanations of the different furniture! We can't wait to receive our new furniture! ?
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July 2023 by Lindsay Bergman
Today we had a great experience with an awesome consultant - Angie! She was attentive to our needs/wants and answered every question we had. We went in just looking for a new mattress and left with a brand new living room set too. She far exceeded our expectations and we couldn’t be more grateful! Thanks for all your help Angie! We will definitely go back for all our home furnishing needs.