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March 2024 by owen siener
One of the best places to get your dog groomed! They always do an exceptional job and always with a smile on there face!
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March 2024 by Andrea Moyer
Professional, friendly, flexible with scheduling, and they do a great job! Kelly took my dog without an appointment after learning that our previous groomer had not been plucking her ears. Most importantly, they discovered she had an ear infection so we could get her treated right away. Highly recommend!
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March 2024 by Lisa Marie
This posting is for my mom. She brings her dog Gidget to see Valerie. She loves the environment, and friendliness of everyone there. Gidget enjoys going to see her friend Valerie. There’s never a concern about Gidget’s well being.
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October 2023 by Mary Linsenbigler
They always do a great job with my puppy. She looks and smells great. They are kind and prices are very reasonable.
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September 2023 by Stacey
My Newfoundland had an appointment at this groomer. I was on time. My Newfie's assigned groomer was nice and listened to all my concerns. I usually wash and groom my own Newfoundland but due to an injury at work I am unable to stand that long to properly groom her. Approximately 20 mins after dropping my fur baby off I got a call from the assigned groomer stating that my Newfie was being uncooperative. The assigned groomer told me she let my Newfie outside to calm down but when the groomer let my Newfie back inside, my Newfie sat near the back door and would not move. I went straight back to this groomer and I spoke to a heavy set blond women with glasses, she tossed my Newfoundlands leash at me. I stated that a groomer needs to try to make a report with the dog so the dog will do what the groomer wants them to do, like get on the grooming table or in the tub/table for a wash. This women had a snide remark saying "maybe if you maintained your dog more then she would know how to act". This comment was uncalled for and terribly rude. I told this employee that I would be getting in touch with the owner, she huffed and rolled her eyes, then stated "no she won't" to a fellow employee. As I walked out with my Newfoundland she said something else under her breath and I did not catch it. My assigned groomer was nice, professional and seemed very sorry about the inconvenience of not being able to groom my Newfoundland. (Even if she truly didn't feel sorry) The other blond heavy set women with glasses was very rude, snide and condescending. I know that grooming my Newfoundland is a huge job and I was prepared to pay for it and tip properly for the service. I provided my phone number in the email so the owner could contact me. She opted for email. It's easier to shrug a customer off by email then pulling up your big girl underwear and admit you made a mistake and hired the wrong groomer. My Newfoundland and myself were snubbed at this grooming salon. My emails with the owner were not reassuring. I'm assuming this terribly rude and condescending workers is some sort of relative to the owner. I know many business owners and they would never tolerate this behavior at their business, even from a relative. I can only say I would never recommend this grooming salon to anyone. There are many other grooming salons with much nicer people that are far less condescending and rude.
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January 2023 by EmmaValenza
My 11 month old mini Bernedoodle Elara was completely messed up by a groomer at a chain store. She had matts on her ears and her butt and we trusted the groomer to take care of her and he left her off so much worse. She was uneven in so many places and looked so bad. My aunt and uncle had been coming to Smooches for Pooches for years with their dog and highly recommended them. I called and they were able to get her in, fixed the matts and she still left looking so cute!! (As a doodle owner, whenever you hear matts and needing to shave them you automatically think it means they’ll look ugly coming out, but she was able to make her coat healthy and take out the knots without sacrificing cuteness!) Her groomer educated us on our dogs coat and how often she should be coming in for maintenance, due to her coat/hair type. 10/10 highly recommend for communication, and skill, as she not only kept my dog looking adorable, but she fixed another groomer’s bad work! I took my other 8 month old mini bernedoodle puppy there and she left looking adorable as well! They both grew out beautifully also (Pic is 1 month post groom). Definitely come here for outstanding talent and service!
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November 2022 by Leah Huttner
I’m so pleased!! My dog has had problems switching from his original groomer he had from birth. They worked with him so well even though he was a little difficult and gave him the cutest cut it was exactly what I wanted. This is the best my little Charlie has ever looked!!
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November 2022 by Marissa W.
Kelly and her team are hands down the best groomers in buffalo. My dog Lena has been going to Carli for years and she grooms her perfectly! She's sweet, honest and extremely caring with my girl, it's great to know she's in good hands anytime she is there- Highly recommend to everyone!!
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October 2022 by Jackson B.
I have no issues with their ability to groom dogs but I have an extreme issue with the way they treat people. We have a deaf and severely anxious rescue dog and were recommended to come here by our vet. We knew going into it how hard of a time our pup has but needed to try something. The woman who checked us in was understanding and helpful as I gave her a list of ways to make it a better experience. After the grooming the women with short grey hair proceed to yell at and belittle me because of my dog. If you have an anxious dog or require any special treatment do not expect her to understand. I wish I could have left a better review because we knew it would be hard and appreciate all the other staff members were able to do. I am specifically leaving this review for the woman with short grey hair who has no right to treat a customer that way.
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October 2022 by Sandy Hanley
I am very upset on how the owner talked to us when we took our puppy for his first grooming. First of all he is a puppy and they I am sure have had puppies that were scared and not co-operative at first. It is their job if they are experienced enough to handle situations where the puppies are scared. They should be experienced enough to handle them, not speaking down to us in a unprofessional nasty tone. I will never recommend their services to anyone and I found a much nicer professional groomer who had no problem handling my puppy. Maybe this owner should look for a different profession and learn to to speak to people in a nicer tone, not look down on them. Carla took my call to cancel his next appointment. Documenting this in case they say I didn’t cancel
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September 2022 by Katie Klima
I take charmer for daycare twice a week and they are always happy to see him and he always comes home a happy tired puppy
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May 2022 by Bruce E Smith
Best groomer by far!! Highly recommend for your dog's grooming needs.
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April 2022 by jess gal
My 4 month old puppy goes to Smooches for Pooches twice a week for daycare. Every morning she is so excited to see the staff & always falls asleep on the car ride home! The girls are very open and honest about my pup's behavior throughout the day.Smooches also offers multi day discounts for daycare & has a full service grooming salon!
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April 2022 by Theresa Theresa
Never in a million years. The rudest reception I have ever experienced. Zero stars would be best rating! Take an etiquette class on customer service people! Let's get the story straight ....the vet recommended you and it was discussed on the phone while appointment was being made and further more regardless of the situation, the pathetic thing was the whole attitude and the way the person spoke and handled the situation. Very snarky and with bad attitude. Oh anything is better than that treatment!! No worries it is not like I haven't had a groomer before and was fine. Not my first Rodeo dear!
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April 2022 by Joan Dobrin
We took our new puppy Buddy to get his first hair cut here. They did a great job. Highly recommend them.
