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August 2023 by Nancy Attard
A lovely lady helped me find the perfect dress for a Black tie wedding in October. I am sorry I didn't get her name.I was worried because I am not a little person and I am tall .This dress is beautiful, classic,and long enough . She even made suggestions about shoes and jewelry. So incredibly helpful and sweet. Thanks so much.
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June 2023 by Danielle Soluri
ZERO STARS!!! I brought my daughter into the shop today. She found the dress of her dreams (she's been searching for this dress since she saw it in April). Unfortunately my daughter is very athletic and conditioned but needs a size 16 in a dress. The dress in the store was an 8. When I asked the owner if it could be ordered in a bigger size I was not only told rudely that the dress was $650 (like the saleslady in the movie Pretty Woman) but I was also told she wouldn't be happy and it would show 'every crevice'. Mind you while she was saying this she was taking the dress from me and putting it back on the rack. She then proceeded to try to sell my daughter a dress that she told her she didn't want. I'm not sure how this woman has stayed in business as long as she has treating people like she does. We were first timers in her shop and that's the last time too.
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May 2023 by Eileen Lorenz
A coworker of mine has a daughter who went into this store to look for a prom dress. She left extremely upset as she was body shamed by the salespeople. I won’t repeat what was said to her, but I will say this: it is NEVER ok to body shame anyone and it is heartbreaking to hear that a young, impressionable teenager was subjected to this. It appears as though this is the norm for this particular shoppe, as evidenced by their reviews. And yes, they have many “good” reviews, but I really only need to see one body shaming review to know I will NEVER support this business. Shame on you, The Jacqueline Shoppe. Do better.
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February 2023 by Lizabeth Anthony
I was in there today looking for a MOB dress for my daughters wedding. I know I am not thin..... She said that I had a broad back, Ok I understand that, but when I said that it was so long and it would need to be shortened..... her comment was that that was the least of my problem. I kept my cool went along with looking her checking on a different color. You were ignorant and hurtful.
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February 2023 by Marissa E.
This place was awful. I wish I could give less than 1 star. The lady that was helping me was continuously body shaming me. If I found something flattering she would disagree and told me "it didn't hug me right". I have never felt more exposed and violated than I did when I was here. What was supposed to be a fun and feel good day was ruined by this worker. Never going back.
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February 2023 by Sonoma G.
I visited the Jacqueline shop to look for a dress for a family wedding after two family members spent over $1000.00 for their dresses and rehearsal dinner outfits there. I was glad to be supporting a small, woman owned business. After looking at several dresses I was asked to provide my credit card for a $400.00 deposit as the owner was ordering three dresses for me to try on in my size because she did not have them in stock. I was shocked and asked what would happen if I did not buy one of the dresses and she said there would be a small restocking fee. When I further asked how much that would be, she waved her hand and said it was "minimal, usually 10%". Therefore, I estimated that to be approximately $40.00, which I was ok to risk having to pay as I wanted to potentially give the store my business and other family members had success there. After I returned to try on the dresses, I did not buy one due to their style and/or fit in person. Because the owner was not there, she called me later to tell me I would be charged a $200.00 restocking fee and she would credit me back the remaining $200.00. I was speechless at first, then reminded her of the business my family had already given her and her own words of "small, minimal and usually 10%". When the owner asked how I would find a dress I said that I was looking online at Nordstrom, Lord and Taylor and Macy's. She told me she carried many of the same brands and if I found one online to let her know and she would order it through her shop. I asked her why I would do that when if the dress I ordered online did not work out I could return it for no charge vs. having to pay her another restocking fee. (She did not have an answer). I know I was naïve and stupid and should have left when she asked for my credit card. An expensive lesson learned on my part.
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January 2023 by Amanda S.
While my mother was looking for a dress for my wedding the employee helping her told her areas of her body that needed improvement while looking at dress styles. When my mother stated the dress was a little bit too long the employee then stated "that was the least of her problems". I am not sure where people get off being this rude or think that would at all make anybody feel good about themselves but I wish your employees would be better and not hurt others feelings.
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January 2023 by Felicity Fruscione
My daughter has a very busy schedule as a RN. We drove in to the Village of Williamsville to get her a dress for a huge occassion. Bo helped us find her dress. I believe it's the people who make a store. Bo was truly exemplary, she was the CEO of her product. Thanks Bo!
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December 2022 by Sethu Mpofu
What a great service. I would still come and shop here. Bo you helped us so much. You know your dresses and the quality is exeptional. Thank you so much
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May 2022 by Kelley Roman
These ladies really know what they are doing. They put my daughter in the perfect dress. She is so happy she finally found something that fit and looks amazing. I can't say enough amazing things about this place. You definitely get what you pay for here, from the quality of the dresses to the amazing customer service. Thank you so much.
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March 2022 by Kris C
The women who work at this shop are very rude. My daughter and I came in to shop for her prom dress. She’s tall and slim and wears a 00-0 typically. Knowing designer dresses often run small, we chose sizes 00-4 to put on the rack to try on. A women came up and told us to stop putting dresses on the rack that weren’t her size. I told her my daughter wears the sizes we were trying and she looked my 16 year old daughter up and down with a look of irritation and said “well I see you are choosing 00 dresses” and walked away. The dressing room experience was all of the same. The woman helping with the dresses was cold and acted annoyed through the entire process. All of the dresses fit my daughter but after the experience we had, I will gladly spend our $ elsewhere. Making a young girl feel self conscious about her body is not ok and the overall tone in the shop is “they are annoyed you are even there”.
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March 2022 by MaryAnn T.
From the second I walked in the door I was greeted with some of the nicest women I've ever met. I did not have an appointment but I just wanted to know what kind of dresses they had. Well let me tell you that if you cannot find anything to wear, you're not looking. I was astounded at the most beautiful dresses for all shapes and sizes.... Bo was the person who taught me a ton of options I had and she is also the woman who does the alterations. I looked, I loved and now I am going to make an appointment to try on dresses... Super impressed and I rarely give 5 stars... but she earned it!
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October 2021 by Carolyn M.
I felt called to write in support of Miss Jacqueline and her shop. In trying to locate business hours, I happened upon Yelp Reviews and wondered if I was in the same store as these negative reviewers. (I made my first visit last Thursday, knew business hours had changed, why I hit upon Yelp to check out new schedule.) My experience with Miss Carol, who immediately assisted me, and Miss Jackie, the owner was absolutely stellar. I had never been in the store before and was getting desperate to find a formal dress for my granddaughter's wedding. (I wear a Petite Size and did not think I would find anything.) I discovered the selections were absolutely beautiful; there was something for me despite no Petites, per se, in the store. (Alterations are available. I only needed a dress-hemming.) While being served, I overheard how kind and helpful the staff were to other customers while I was in the dressing room. You can believe me when I say there is something timely for everyone at Jacqueline's, no matter the occasion, size, or age group. Further, you will be most greatly appreciated, respected, and assisted as potential buyers. I strongly recommend you try The Jacqueline Shoppe for clothing items for your special occasions.
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July 2021 by Sara Hudson
i needed a Mother of Bride dress. Jacquen was so kind and patient. I told her specifications of color and city of Wedding. my style preference was not easy to accomplish.By the time I walked out...dress was orderdAn absolute professional and knows her business along with clientele.I am from Chicago and did not know this city. So the recommendation I received was spot on.Thanks Jacqueline
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June 2021 by Carol Dirschedl
The woman that works there is awesome
