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August 2025 by Sara Shoemaker Urbanczyk
The boss did not show up when the store opened and no one else knows how to scan a document. Unprofessional
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August 2025 by Lara Svensson
The woman who just took care of me was incredibly kind and I cant help but write a review. Best costumer service at a UPS I’ve ever had!
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August 2025 by Richard Anderson
The staff and professionalism at this location is amazing
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July 2025 by Taylor J. McCann
The owner of the store is fantastic! She is so kind and helpful. She made my visit very special
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July 2025 by Mary Lowther
Jackie and Jacqueline go out of their way to do a great job. I needed color copies and Jackie made them while I waited. If you need fast and friendly service, stop by the Village UPS store. You'll be in good hands for all your shipping needs.
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May 2025 by Susan B
Great customer service.
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May 2025 by BuffaloGirl14221 W
Great service, nice location, and fabulous friendly staff! Thank you!
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April 2025 by Cyndi Keys
The owner of this UPS store is by far the most wonderful person to work with!!! She is honestly more about the best interest of her customers and not about lining her pockets, unlike the owner in Batavia who treats his customers absolutely horrible by overcharging, berating and belittling his customers, and kicking them out of his store when they ask any questions or call him out on his horrible behavior. Be prepared to have individual return codes for every single return. He wouldn't even allow me to do two separate returns for my son-in-law and myself. He also refused to give me two separate receipts. The one in Williamsville off Transit has nice staff but charge extra for some of their services related to returns that should be free as well. I had to return 3 times for one return. The first time because Amazon said no label/box needed but refused my returns without them. When I returned, they told me it had to be taped as well, and they would charge me $3.00 for one strip of tape. Not realizing this and no money on hand, I had to leave and return with a taped box. Absurd! Be careful doing returns with these other stores. You may sign up for a store that says free returns, no label/box needed, but be prepared to be turned away or have to go back a few times because they don't honor the contracts the way written. It's ridiculous how they run their stores and treat their customers with no apologies. I am so glad to have found this store with an owner and staff who go above and beyond to help their customers. The owner and Brandy have made life so easy and tasks less complicated. I don't have to worry about wasting my time, gas, or money at this location! I have been using this location for all my personal rerturns as well as the returns for our church since the new owner/staff started. I will continue to not only use them but also refer family and friends to them as well. Thank you for caring and for a job well done! You are a light in your community and the change this world needs to see! God bless y'all!
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April 2025 by Nate Hartrich
This is my UPS store. Always pleasant people working the desks. I drop off my Amazon returns and send packages from this location Always a smooth quick transaction. Parking in the front and side to drop off our packages with ease:)
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March 2025 by Kalyn M
The women who helped me at this store today was the sweetest person I have ever encountered. I hate running errands on my days off, but she made it that much better to do. I love witnessing kindness, and thankfully today I did.
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February 2025 by Annette Herrman
This store is efficient, the staff is friendly + for shipping, always my first choice.
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February 2025 by Jen P.
Always friendly, patient and helpful. Speedy transactions.
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January 2025 by John Kamlowsky
GREAT STAFF! Very helpful and willing to go above and beyond for customers in a stressful situation! Better than any other UPS location in Buffalo. Notary services are top notch!
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January 2025 by Anthony Dodge
Excellent customer service! Very helpful, patient and polite
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January 2025 by Benjamin D. Oppenheimer
I had the pleasure of being welcomed by Jacquelyn during my visit, and I couldn’t be more impressed. She greeted me warmly and immediately made me feel at ease. It’s clear that she takes her role seriously and is incredibly thoughtful in how she trains new team members. Her focus on helping them become not only efficient but also attentive to both the facility and the customers is truly commendable. It’s rare to see someone so dedicated to ensuring both the staff and the customers are set up for success. A fantastic experience overall—thank you!
