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October 2025 by Alan Dukat
Courteous and friendly staff, great communication, very pleased with the work done on my vehicle.
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October 2025 by Cliff Miller
On time. No surprises. Courteous. Quality care and knowledge. Very good at communicating
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October 2025 by James Strom
I was treated with respect and everyone was very courteous and efficient.
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October 2025 by Ray Fagullar
In and out with no problems excellent service as always
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October 2025 by Dr Diane Wonch
100,000 service on my 2019 Toyota Highlander.
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October 2025 by Tony Knox
West Herr is a disaster of coordination and accountability. It took eight months and multiple managerial escalations just to get them to reopen an insurance claim that the insurer immediately approved, and then literally asked why West Herr had ever said it wasn’t covered.
Their service center and body shop are the root of the issue, and even their sales department seems to know it. Every department blames the others while the customer sits in limbo. When I finally pushed hard enough, a board member talked down to me about how aluminum works, like I hadn’t done my research. Arrogant, dismissive, and completely unprofessional.
This isn’t a dealership that stands behind its customers or even communicates internally. It’s a tangle of mismanagement where no one takes responsibility until you corner them. If you want service that values your time, your intelligence, and your car, avoid West Herr entirely.
For what it’s worth, rav4 hinges are defective to an extent but they’ll get out of having to fix it if they can. So much so that they don’t try to sell Toyota’s warranty which includes this costly repair and instead sells a third part warranty that they designed to explicitly exclude hinges calling them disposable parts. Seriously you can’t make this up.
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October 2025 by STEVE M
In and out quickly. The staff is very professional and courteous.
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October 2025 by James Macbeth
Repair to my 2017 Escape due minor damage caused by another person. The damage was satisfactorily completed in a satisfactory timeframe.
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October 2025 by David Bruce
Everyone at the dealership with courteous and professional. Very helpful in dealing with our vehicle selection, test drives, and financing. Wouldn't hesitate to return.
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October 2025 by Deborah Green
Amazing customer sevice..Jessie is so kind a nd helpful, salesman Tom also makes you feel like a patient of the West Herr family, caring and knowledgeable!
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October 2025 by Chanjit Singh
Very nice staff, very professional approach in dealing.
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October 2025 by G S
Totally impressed with everyone I’ve dealt with. Everyone was polite, efficient, and a positive experience I have never had at other dealer ships.
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October 2025 by Richard Blaszkiewicz
Great job Robin and the tech
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October 2025 by Claudia Lee
Always thorough and friendly
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October 2025 by TM
Jessie provided excellent customer service! She was wonderful to work with.
