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November 2023 by Heather O'Donnell
the team was so friendly. there was no rush. I drove a few things and they really heard how I use my car and made sure the specifics were covered. I felt confident in my new purchase and had a good experience. Kristen, Jake, Pat, Noah and the finance guys took good care of me.
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November 2023 by Tina
I had such a great experience purchasing my new Toyota at this dealership! Within minutes of meeting Adi Barak I felt right at ease. Throughout the entire process, Adi was very helpful and never overly pushy with me. Adi’s son Ari, was just as fabulous. Ari really took the time to explain all the features of my new car. I could not be happier with my purchase. Thank you Adi and Ari! ??
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November 2023 by Paula Pegan
My husband and I went to West Herr Toyota of Williamsville looking for a Toyota because we were in a car accident. Adi Barak and his son Ari were so extremely helpful! They went above and beyond what we expected! Ari took a lot of time explaining all the details of my new Camry. They both made our experience at West Herr Toyota wonderful and stress free. I would highly recommend going to see them!
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November 2023 by Bernd Reihe
This was the first time that I used the service dept. my 2024 Grand Highlander that I purchased on 9/1/23. The battery was down to 10 volts after charging and starting once. This was very disappointing for a new car. The service greeter was very courteous and took care of me right away. Tom C also took care of me promptly and advised that he would get my car in as an emergency repair .I walked over to Home Depot to do some shopping and when I came back I asked for the shuttle figuring that it would be a while. While in the waiting room for maybe 20 min he came out and let me know that the car was in and was a defective battery and would be replaced and the system tested and would be done shortly and I would not need the shuttle. Car was done in a reasonable time and no charge under warranty. Overall I was very pleased with the service and staff.Tom C was very courteous and knowledgeable . Would have no problem in dealing with him again.Bernd Reihe
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October 2023 by J Karcz
I came back to this awesome dealership after a great buying experience with them 3 years ago. They have only gotten better with time to be honest! The same guys like Scott F. who I bought from last time are still there, which lends serious credibility and stability to the dealership. I’ve been sending referrals to Scott for years, only to find out he’s no longer on the floor, but is now managing and training other people. Great guy!There are also some other awesome salesmen like Jason Raymond, who recently transferred to the dealership and went above and beyond to get my new vehicle delivered with all the features that I wanted in only a few weeks!West-Herr has a customer for life and if you need a new or used auto, definitely contact Jason Raymond at West Herr Toyota of Williamsville!I am totally pleased, and my new 2024 truck looks amazing!!
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October 2023 by Frank Cappello
George Cannon is a wonderful salesman. He was able to order the truck I wanted and was able to get me to a monthly payment that met my needs. Everyone I had dealt with was very professional. I highly recommend this dealership.
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October 2023 by Elaine Hammond
Buying my new Toyota was a great experience. Erik was helpful, yet not intrusive, encouraging yet not at all pushy. I am so happy with my new Toyota, and because I felt I had the space to drive some options and take time to think and shop I was much less stressed than usual in shopping for cars. I looked at 4 different makes/dealerships, and while it is true that Toyota makes the exact combination of technology I was looking for, Erik is the only one of the salespeople who listened to me, and did not try to push what was on the lot. All in all, an excellent experience!
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September 2023 by Dan Shurtleff
Took my vehicle for an oil change and tire rotation. The staff was courteous and efficient. Work was completed on time and price was competitive.I would have no reservations about taking the vehicle back for future maintenance.
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September 2023 by Katie Musielak
I worked with Jill and Melissa when purchasing my 2023 Traverse. Both were great! The communication was easy and they made whole process run smoothly. I will definitely recommend them to anyone
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September 2023 by Stephanie Rabideau
The automatic door on our van broke and West Herr Toyota got us in within just a few days. The drop off, courtesy shuttle and pick up was super simple. And, Robin, who was in contact with us the whole time, was VERY nice and super easy to work with. Great customer service! Only negative was that the Bills players weren't filming a commercial while I was there... womp womp. ;)
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September 2023 by Paul
Jason Raymond always makes purchasing a vehicle easy and stress-free. Most of my family buys their vehicles through Jason for that reason alone. I highly recommend buying your next vehicle from Jason. He’s a very friendly, honest and just a nice person to handle your deal.
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August 2023 by Einas Schifferle
The service was outstanding from start to finish!! Erin at the front desk was wonderful and efficient.Zachary listened to everything and made sure it was taken care of. Every aspect of the service was five star.They worked so efficiently getting my rental car to me and returning with little to no effort.Did I think the section under the seat that needed cleaning was 100% clean… there was a pencil there so perhaps not.Was the spot that needed buffing taken care of absolutely… but new spots reoccurred where the door handle is opened. I believe that to be a possible issue with the rushed Covid car production paint jobs even though I got added protection for the paint.Having said that I would absolutely go back there in a heartbeat and highly recommend them.
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August 2023 by Nicole Haseley
I cannot say enough wonderful things about my car buying experience here! Jason Raymond truly went above and beyond to make sure that I was truly happy with my purchase. Not to mention the patience he had with me. I never felt rushed or pushed into my decision. The atmosphere at this dealership is welcoming and you can tell they truly are a team. Even after my purchase he still checks in to make sure that I continue to be happy and I know that I can reach out to him at anytime. I have to also acknowledge Jeff Lauricella, Jordan, and Terrance. I would highly recommend buying a vehicle from Jason and the team here at West Herr Toyota.
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July 2023 by Alyssa Mackey
Ryan is the man!! He helped me purchase a 2020 Toyota Camry with extra coverage and kept me well within my budget. He listens to what you want and truly wants the best for his customers. He had me in and out in no time. By far the best car purchasing experience I’ve ever had!! Give him a raise!! :)
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June 2023 by Bill Schriever
The West Herr Toyota Williamsville Team, specifically Erik Hartman and Terrance Bowman provided a world class customer service experience! They and the Sales Manager, Jeff, worked with us on new vehicle, trade-in and extended warranty price to ensure we got a great deal!! A++, highly recommended! Go talk to Erik Hartman he will make it happen for you too! Please tell him Bill Schriever sent you!
