-
August 2023 by Ayden Catanzaro
Just brought my first car here. Shawn Roberts was super helpful. My overall experience was excellent, no issues at all!
-
May 2023 by Matthew Benn
Joe is so pushy, and if you close the deal and say goodbye to him he doesn't even look at you.,.sorry I don't need the extra 100$ a month payment man
-
May 2023 by Victoria Zeis
Our sales woman Alexa at the Ford dealership on Campbell rd was just awesome to work with!
-
November 2022 by Brynna Malen
My salesperson, Joe, did not listen to what I told him upfront about my situation and what I was looking for. I told him my budget, and he showed me things that gave me payments twice as much as what I told him. He also offered me $1500 for my car I bought for $12,500 in February. When I went down the street to Basil they offered me more than the blue book trade value of $3800 and offered me $4500.After Joe presented the numbers to me, he put it in an envelope and wouldn't let me see it. When I asked to see it again he told me he could show it over and over to me and it's not going to change how much my trade is worth. I insisted and he sighed and rolled his eyes and began to explain the numbers like I was a toddler.He also asked me after only showing me the car on the computer and then giving me numbers. Then as I began to leave he asked me if I wanted to test drive it. He told me he would bring it from Hamburg within 30 minutes. I told him I was going to grab lunch and to call when it got there and I would come back. He never called me that day nor since I left the dealership.All West Herr cares about is money.
-
October 2022 by Valerie Baldwin
My experience yesterday was absolutely fantastic, Tiffany kept in contact with me until she got me in a newer vehicle that I absolutely love. The BEST customer service I received at west herr outlet this is my 3rd vehicle that I got from them...BIG SHOUT OUT TO TIFFANY ABSOLUTELY AMAZING
-
October 2022 by Lynda Kyte
Second time a was looking to buy a car. This place is WAY TOO PUSHY! As soon as you LOOK at their website a salesperson CALLS YOU unsolicited. NOT COOL! Needless to say I DID NOT purchase a vehicle from them either time. I had a MUCH better buying experience TWICE at BASIL FORD in Cheektowaga. I highly recommend them.
-
July 2022 by Josh Dzina
This started out as a one star review. Yes it was some time ago but I had a horrible buying experience from here. I won’t go on but I’ll say many balls were dropped. It stemmed from sales all the way to management. I also had a bunch of problems with the vehicle I purchased. I have to say, whatever changes they made greatly exceeded my expectations. Management really cares. I feel crazy saying that nowadays. Very friendly, professional, polite and accommodating. Far from what I experienced in the past here. If you had a bad experience here in the past, give them another shot. It’s night and day from what this place was before. Would definitely go back here again for purchase or service.
-
July 2022 by Kathleen Birch
Probably the worst experience I've ever had at a dealership, still amazed that no one could even return a phone call.
-
June 2022 by Samantha Vandebogart
A few weeks ago I came in here to just look at some car options thinking I wouldn’t actually be able to get a vehicle and I left with a awesome SUV. I absolutely love the Hyundai Tucson and all the benefits that west herr was able to give me with the vehicle. I wish I could rate more then 5 stars because I would. Big shout out to the salesman Derrick for making it all happen. Everyone was amazing and beyond great!!
-
April 2022 by Beverly Zdrojewski
Went for extended warranty look at veichles WOW lots of used suv trucks cars 2019 up cost is unreal u need use one 25 G
-
January 2022 by Regina Wells
I bought a 2018 Ford fusion from here Last March and already I've had to have my transmission REBUILT ?that only lasted 8 wks fast forward to now and it's back in the shop for the same problem the TRANSMISSION.... the shop is saying they can't find the problem and wants to give it back to me RISKING MY LIFE!!!!!? I'M SOOO UPSET WITH THIS VEHICLE AND WITH WEST HERR..... I'M GOING TO FILE A LEMON LAW CLAIM AGAINST WEST HERR..My sales guy Arron is Soo nice and helpful he said that I can probably switch out of the vehicle to something else but I would need a whole new down payment.... that's not fair.. why should I have to come up with another 3 grand because they sold me a lemon. This is SOOOO frustrating ??♀️?.
-
January 2022 by Summer Dalton
Recently sold my Audi and used Josh Lilly as a sales person. Initially there were some hold ups on my end which he was patient about, but once I had everything lined up and ready to go he became super unresponsive. I called 10x + every day and even the receptionist admitted the used car lot doesn’t answer their phones . Extremely hard to get ahold of anyone and super poor communication. Finally sold my car on the 13th, they misplaced paperwork, had to resend, no one touched anything and it’s now the 21st. When Josh did take the time to call me today, letting me know he misplaced the paperwork, he was super condescending and rude. After numerous phone calls to the dealership hoping to get ahold of someone Corey the finance manager was able to resolve the situation. He was extremely nice and tried his best to turn this into a positive experience. Not sure if I will return as a future client due to the treatment I received from Josh and the fact that no one seemed eager to make a sale.
-
January 2022 by Cynthia Bavaro
They were fine, as long as your income meets there standards. I was treated fairly.
-
October 2021 by Freddy Freestyle
Got my ride and whipping about town...exceptional excellent service...no hard sales talk but he knew I wanted a ride and I'm liking my car...I'll love it later...? ...West Herr is okie dokie with me!!
-
July 2021 by Paul Martin
The best experience I ever had
