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December 2023 by Fred Hottenstein
Our dog was well cared for and enjoyed her 10 day stay at Stay and Play Pet Care in Windsor, NY. Besides the owner of this Pet Care business telling us that our dog did well and enjoyed herself, we heard it from our dog as we started out of the driveway, she cried because she wanted to still be there which was her positive affirmation of what a good time she had.
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November 2023 by Christine Roe
We’ve had great experience with boarding our 2 girls, Carli and Maddie, at Stay & Play over the last few years. They were excited to get there the other day when I dropped them off. Charlotte and her people take great care of them for a couple of days or a couple of weeks. Always well cared for! ?
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October 2023 by Jackie French
Stay and Play provided a safe, clean and nurturing kennel experience for our three dogs this week. Charlotte knows each of our dogs and accommodates for their needs. Love taking our dogs to Stay and Play and I highly recommend it!
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September 2023 by Hailey Liscomb
We love Stay & Play! They are absolutely amazing and when we’re on vacation it’s comforting to know that our girl is in good hands. Willow always comes back tired and happy ? We think of it as a vacation for her as well with all the playing/socializing she gets to do!
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September 2023 by Alexis C
We boarded our dog Marshmallow here while we were gone for nine days. They took the absolute best care of her and we could tell she had a blast while she was there. 100% recommend and will be boarding with them again in the future.
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August 2023 by Deanna Lillie
Most amazing, caring place to take care of your fur babies when you travel! Charlotte is so quick to respond if you contact her to check in and loves all animals as if they were her own. Highly recommend!
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August 2023 by Tonyr0206
We've boarded our boy, Enzo here for the first time a while back. He loved it! Charlotte took great care of him. She texted us a few pictures of him throughout the week. It was great to see him enjoying himself while we were out of the country enjoying ourselves! We're so glad we tried out Stay & Play - they've got themselves a forever customer.
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August 2023 by Linda clark
Charlotte, Christina and the entire staff take excellent care of our pups when we board. They come back happy, well fed, but tired out from all the fun! Charlotte stays in contact via text, is attentive to the dogs and their overall health, and clearly loves what she does. Highly recommend!
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July 2023 by Megan Heiman
Charlotte & her team at Stay & Play are wonderful. My husband and I "shopped around" quite a bit before deciding where to board our dog last month when we had to travel out of state for a wedding. Two different people recommended Stay & Play to us, so we decided to check them out. We adopted our dog, Payson, from a rescue organization a little over a year ago. She can be extremely skittish around new people and doesn't like to leave our sides (ever!), so we worried about leaving her somewhere unfamiliar. Charlotte and the staff we met were extremely professional and immediately kind, warm and gentle toward Payson. Charlotte seemed knowledgable and experienced, and I quickly felt like Payson would be in good hands. The property was also clean and well maintained. It was still a little difficult leaving her, but we got a good report when we picked her up and it seemed like all went well. The next time we dropped Payson off, she was wagging her tail and seemed excited to be back. It was great to see. I definitely recommend Stay & Play for boarding.
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May 2023 by BJ White
I was terrified to board Kali my bulldog for a one night stay but Charlotte helped me feel comfortable about leaving Kali in her care. She reassured me that Kali was going to be in good hands and she would take the extra precautions that bulldogs need! I felt good about leaving Kali for the night and when I picked her up, I could tell she enjoyed being there. Kali kept running back to Charlotte as we were leaving and that told me that she ENJOYED Charlotte and her stay at Stay and Play! I will definitely be taking Kali back for future stays. It's nice to have a Safe, Fun, Caring place to take your Fur-baby when you need a place for them to stay. Thanks Charlotte!
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January 2023 by Kris Watrous
I have an 11 year old Boarder collie/ Lab mix that we have never left with anyone else other than my in laws. However in April we have a family wedding that we will all be attending so we need to kennel Sophie. I asked a vet friend of mine who he recommended and he suggested Charlotte at Stay and Play. I called her talked to her about my anxiety about leaving Sophie for the first time ever and also the fact that Sophie hasn't really been around other dogs either. She was awesome and totally understandable. We set up an appointment to meet in person so that my husband and I could both see the facilities and scheduled a time for Sophie to have a "daycare day" for a trial run. Well today was the day and it went great. I am thrilled. I'm still a little nervous for our weekend away but Sophie is scheduled for a couple more trial days before the big weekend. Charlotte has been absolutely wonderful.
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December 2022 by K M
Dogs are NEGLECTED! Please do not leave your beloved furry family member here, it is not a risk worth taking. I left my 2 furry loved ones at Stay & Play and when I picked them up, one looked as if she had been stranded in the woods alone all week. Her fur was in such a horrible scary state. I asked if she had been brushed all week, she said no. I asked why not, she is in her shedding season and needs to be brushed, as I had told her when I dropped them off, that I brush them every day, or 2 at the most. When I asked why they were not brushed upon pick up, she said that was extra. First, caring for a dog should include brushing as needed, where in this case it was and second, if there was a fee, she should have said, we can brush her but it is extra. She never said that or called me saying that she really needed to be brushed. My poor little dog suffered terribly all week with itching and no care, as a result her skin is flaking. I am crying as I look at her. That is not only neglectful but I feel it is abuse, my dog was needlessly forced to suffer because she could not properly care for her. She told me my dog was like that when I dropped her off, this is a complete lie and I encourage her to pull a still picture from her video camera, as that will prove this is false. Her website says she will take excellent care of your dog, that is deceptive advertising . It also appears she left their harnesses on all week as her hair and skin issues stop at the harness. I have pictures of this severe neglect that if anyone picked up their beloved pet in this condition could only cry and be so angry. If this CLEAR neglect is happening, I only dare to think of the possible other neglect and possible abuse that is occurring. I am filing a complaint with the animal authority overseeing boarding kennels to have this investigated so that no other dog has to suffer the clear and horrible neglect that my poor beloved dog did for a week, it is animal cruelty and should not be allowed to continue. STAY AWAY from here if you love your pet! If I am unable to upload pictures, please feel free to contact me and I can show you as I am sure the owner will respond saying it is untrue.
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December 2022 by Margo Ann Spak Hemedinger
Was looking for a place to care for our dog when we went away. She is 10 months old so leaving her has been hard. We tried an in home house sitting with pet care that didnt work out. Stay and Play was highly recommended by several people we knew. Called for information and Charlotte was very responsive. I like her right from our first conversation. Took Sophie up for a quick visit and was made to feel very welcome. Dropped her off for a day of daycare so she could get used to it there. She came home happy and tired from playing all day. Left her for the weekend with no worries. She had wonderful care and lots of fun while we were gone. Will be using Stay and Play from now on when we go away. Highly recommended! Love it there!Update 12/12/22: We continue to love Charlotte and our pup, Sophie still loves it at Stay and Play. We drop her off whenever we travel if we are not taking her with us. The past few months we have had to travel more than usual and I have felt guilty with how many times we have had to leave her recently. But no matter how often she has had to stay at Stay and Play, she gets excited when we get there and is always happy and tired when we pick her up. I never worry and know she is well cared for and loved while we are away. Thank you Charlotte and staff! We love you! ❤️??
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November 2022 by Jordan Dunn
Cannot say enough good things about Stay & Play. I was incredibly nervous before boarding my pup for the first time because he is reactive at home and can be difficult to manage. Charlotte took the time to listen to my concerns and evaluate my pup to ensure everyone would make a happy fit. My dog has stayed 3 times now and I know he is incredibly well cared for while he is there. Charlotte has also taken the time to provide additional training resources and recommendations and support above and beyond boarding. Highly recommend for anyone considering boarding.
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October 2022 by Cheryl Horan
I’ve only had fantastic experiences with Stay & Play Pet Care. I feel relieved taking my dog there for boarding because I know he’s in good hands with Charlotte.
