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November 2023 by Dave G.
I don't think I've ever taken to Yelp for a retail store before, but after not one but two terrible service encounters today, I had to drop a review somewhere. This place seriously needs to do some secret shopping to see how 'accommodating' the staff is. At least my wife is happy with what she got, but we both couldn't wait to be done with the part that entailed dealing with the staff.
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August 2023 by Stuti Sampat
The staff is so welcoming and very very helpful!! Thanks guys and thanks to Michelle for helping me select the shoes I want! She was very patient and helpful. She also showed me different options in the style I liked.
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July 2023 by Sage Kim
My wife and I searched everywhere for a pair of Jaxon95's. Amazingly they had a pair. Maria the salesperson told my wife that she noticed us because I was kneeling and putting the shoes on my wife's feet.Three weeks later we walked in and she immediately said hello and said she remembers us. Since then we have been there a dozen times in the past 6 months and Maria has been so welcoming.
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April 2023 by Md Saz
Love it
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March 2023 by Kristen Chang
Called ahead to ask about selection and pricing, and Julianna sent me pictures of everything in the store! It was fantastic and definitely helped me make a decision going in. They also told me what was on sale and a ballpark of how much things would be.
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September 2022 by Melissa Morgan
Very bad customer service! I wanted a backpack that when I saw it the first time they could have said it was the last one. Instead they said they had more. When I came back to the store later on I didn’t see the backpack. It was behind the counter & the salesperson said it was on the side for a customer on the phone who had asked for a video of the store’s products and had placed the backpack on hold. She checked for more and said it was the last one nationwide. First of all, there was no customer on the phone. No one was on the phone. Second of all, the whole video story was shady. I was the customer who made the trip there & was there in person! Obviously, the backpack was for herself and not for any other customer. She played along by asking me to write my name down & call me back in case the other customer didn’t want it. When I called back to inquire, they didn’t answer the phone until the third time, & answered rudely (not like a retail store should answer). Of course the backpack was sold to the invisible customer. Hope she enjoys her backpack!
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July 2022 by YUQI SONG
I would give a ZERO if I got the option. Shame on the manager Christine and the security Ryan!!! The security guard let us wait under the sun with over 90 degree, so we move 3 feet right and wait under the shade, he definitely knows we are there. Then a women directly went to the door and the security let her in!!! We knocked the door and asked him what is going on, he said since you don’t wait in front of the door, that lady is the first one. That is ridiculous. I asked to see his manager Christine. She said she doesn’t care, the security is doing the right way and this is for our safety. I wonder what kind of safety this is for? Is this the way you treat your customer? Or is this because that lay is a white person and I am an Asia? I went to the management office of Woodbury and they said this is not the first time it happens. I will file a complain to your coop company in New York area, send emails to Woodbury outlet general manager, and call your regional manager until this issue was solved! Good luck and shame on both of you!
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March 2022 by Samantha Brown
Purchased a few pairs of shoes with Tyren and had such a wonderful experience. He was very patient and such a pleasure to work with. Will be shopping with him again!!
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March 2022 by Dennise Salazar
I was there looking for my wedding shoes super excited, I noticed the 3 workers were chatting together by the register, I was standing looking at shoes right next to them and nobody offered me help to find my size so I decided just to leave the store out of frustration and then they notice me and proceed to laugh at me all 3 of them looking straight at me as I leave.
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January 2022 by Rivky Eisenbach
Bought a pair of flat shoes and the sales lady said I can exchange if it’s not the right size. I went back two days later realizing I can use one size up. The general manager by the name of Connie accused me of wearing them and would not exchange them. The rudeness of being shamed and accused was horrible! Wouldn’t want to deal with that store ever again!!!
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October 2021 by Yana Diukarieva
Great quality
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August 2021 by Joey G
Very helpful manager and staff
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May 2021 by N L
What a great shopping experience! I came into this shop twice in one day and both times we were greeted warmly. They definitely have the type of service I like: offer their help, but also allowed me to browse about without hovering. They also have some great deals too!
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April 2021 by Goldy Handler
Good party bags
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December 2020 by Joyce Wang
I was just there. The sales lady with the pink print scarf and glasses was super rude. Worst experience at Jimmy choo in my life. Will never come back to this store again and will recommend anybody who consider to visit take a second thought.
