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October 2023 by T n/a
Angela from the pharmacy department was very rude and not empathetic towards filling my emergency rescue inhaler. She said she refuses to fill my prescription today because she has other prescriptions to fill ahead of me even after i told her i have asthma and need this medication urgently. As a pharmacist myself and anyone working in the healthcare industry should have compassion and be empathetic for patients like they are your own family. So far the experience here has been awful and it's very obvious that she hates her -15$ job.
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May 2023 by Dee D.
I made a purchase online and needed to return two of the items . The young girl with curly hair at the register started my return and said I would only get store credit because I didn't have the slip that came in the box , even though it was prompting me to swipe or tap my card . I had my confirmation number from the order pulled up on my app . She than told me I would need the email with a barcode . I asked her if she could call the manager over because it didn't make sense as to why I couldn't get a refund to original form of payment . She and the manager said it was because it was delivery from store which it wasn't it was shipped . They basically came up with every excuse and scenario of why they couldn't give refund back . I called customer service who told me they are absolutely supposed to take the items and issue refund . Rep over the phone issued my refund and sent an email confirmation, he instructed me to hand the two items to the employee. I did and she threw them behind the register as if I ruined her whole day lol unbelievable. Please train your employees and know the correct protocols.
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March 2023 by Cook N Comedy
Worst Duane Reade ever, they refuse to honor ad prices and online prices. Two female cashiers said their manager told them if it doesn't ring up at the sale price they can't adjust or override. What a bunch of lies, I never heard this before working in sales for 20 years. Please hire people who are not lazy or don't want to work. I will never return and rather spend my money at Health Max with better customer service
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December 2022 by Raffat Alam
FedEx service here is horrible. The lazy associate with glasses who works evenings and her lazy manager who doesn't have the courage or decency to come out of the office stated "it's too heavy." They sure can fit in a minute to gossip over their mics though. If you need reliable FedEx dropoff don't go to these people.
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December 2022 by Jenell Avendano
Good store. Sometimes service takes forver,
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September 2022 by Krissy Madrid
Worst Walgreens / Duane Reade ever. I was amazed when I went to a different one and will never go back to this one. The staff always says they’ll have things ready in an hour and you show up the next day and they’re not ready yet. The pharmacist told me my prescription was on backorder and she would call me back when it became available again, another Walgreens ordered it and got it the next day. I presented a coupon once and she was so exasperated. Now yesterday (Friday) we ordered a prescription only to find that they will be closed all weekend and Monday (you might have warned us?). The attitude in here is horrible, and the pharmacist is always grumpy. Never again, it’s nearby my house I will go out of my way to avoid.
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August 2022 by Jonathan Adolphe
The worse pharmacy I've ever been to. The employees are rude and don't move with a sense of urgency. The Secuirty guard ( African American Male with little dreads ) thinks he's a manger and needs to focus on the job he was hired to do. This is the 2nd time I had an encounter with him. They will never get my serivce again. Please don't go back if you're looking for premium serivce.
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August 2022 by Thiago Torres
This Duane Reade is not good. One time there was an experience that I was not fond of, me and my cousin were shopping for candy and we saw a guy wearing all black and a ski mask and he was stealing makeup and other items. This was in October of 2020 and I feel that they should have more security in this particular store. When we left we saw the guy running to the train, so he got away and there was nothing on the news so I think they deleted the footage.
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August 2022 by Angel V.
DO NOT USE THIS PHARMACY !!! The manager of the pharmacy is a white lady with short hair and is super lazy I was in pain I arrived at 9:20 when I asked to pick up my medicine (ONE PILL BOTTLE) OF ANTIBIOTICS the manager told me to come back at 10:30 because she has to TYPE SOMETHING since when does it take one hour to TYPE SOMETHING in my opinion they are lazy and comfortable with pushing customers orders back cause they can care less they are there from 9-5 that's all they care about. So if you in pain and need medication use another pharmacy in the area it will be a lot faster
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January 2022 by A Sal
Since Dec 24th thru Dec 31st 2021 tried to get my refill. I made 4 visits & each timeI came in this is what I was told. 1st-Pharmacist didnt come in.2nd -computers are down 3rd- No pharmacy is not open today.4th-closed again,no one knows why.told to go to myrtle ave store & have dr call it in,unble to transfer it from jamaica ave.I ask Billy C. an employee why pharmacy is closed? He says I dont know anything (laughing )as he runs to the door behind the counter. Am I speaking to a child? I think it's good the impaired & challenged have jobs, perhaps behind the scene is a better choice not with customers. It's unfortunate.... employees are clueless & poor communication is displayed .I feel sorry for those who are unable to walk, & need to return for an Rx. Could post a sign on the entrance door if pharmacy is closed.Is that too hard to do? It doesnt take much.....ask Billy....I'm sure he has crayons.
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December 2021 by A S.
Called 12/23/21 to ask if pharmacy is open Christmas eve.The woman said yes 9 to 5. I traveled far to find pharmacy is closed.Pharmacist didnt come in woman tells me.This is the 2nd time this occurred.First time an Asian man with a white jacket walking towards the pharmacy doorway says to me no we closed laughing as he says it. Asian guy couldnt move fast enough to get away....Workers are clueless about hours of operation,sale items, & expired products.I wish I had a photo of this guy a real Ahole.He couldnt be bothered. He looked like someone who worked in pharmacy.Perhaps I will edit this review at a later time.Its unfortunate that the employees are not updated on hours. Duane Reade executives are morons for hiring adults who behave like their 4 yrs old. I give the pharmacy area a 1/2 star.
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October 2021 by Travel The World
DO NOT GET YOUR VACCINE HERE! RUN. I have never encountered a more harsh injection in my life. She was not gentle at all. The pharmacy manager Angelina (Angela) provided the vaccine. No introductions ( I had to ask another person to get her name to write this review), no observation after the shot was given, and no common courtesy to even explain the side effects, etc. Angelina had no care in the world. She immediately shot the vaccine in my arm and then said, wait 10 mins. No observation, I wonder if I fell or got dizzy what would have happened?!! She went and locked up for lunch and left. So did the other employees. She was in such a rush, and I have never seen unprofessional behavior like this from a pharmacy. I was terrified of this vaccine, and she made my experience so horrible. Go somewhere else. She has no respect for the people who go here. I have no idea how she is a manager. Please hire someone else for this role who actually cares.
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September 2021 by Travel T.
DO NOT GET YOUR VACCINE HERE! RUN. I have never encountered a more harsh injection in my life. The pharmacy manager Angelina provided the vaccine. No introductions ( I had to ask another person to get her name to write this review), no observation after the shot was given, and no common courtesy to even explain the side effects, etc. Angelina had no care in the world. She immediately shot the vaccine in my arm and then said, wait 10 mins. No observation, I wonder if I fell or got dizzy what would have happened?!! She went and locked up for lunch and left. So did the other employees. She was in such a rush, and I have never seen unprofessional behavior like this from a pharmacy. I was terrified of this vaccine, and she made my experience so horrible. Go somewhere else. She has no respect for the people who go here.
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September 2021 by Vivi Red l.
I recently needed a photo for my son's school so I needed ASAP .. basically same day delivery like they say they do online. I placed the order over night for next morning pick up. I wait the entire morning til 2:30 pm with not respond. I call them just to be informed that they don't have my paper size. That's literally all they said "we don't have the paper so we can't process your order". No alternative, no so what do I go from here. NOTHING! Didn't even bother to let me know that they couldn't do it. I would give them a negative 10 if I can. Never ever will I give this place my business again! I literally had to guide them to the conclusion of canceling my order since then can't fulfill it.
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July 2021 by Jenny Lasso
Very nice and professional!