New York City Nails offers a relaxing experience for its customers, with professional and lovely nail technicians who make clients feel comfortable. Many clients return to the location for satisfactory service. However, some customers have noted that the prices may seem a bit high, and there have been mixed experiences regarding the quality of work. While gel nail polish and SNS designs are praised for lasting a long time, there are reports of issues like nail polish chipping and messiness. The massages remain a highlight, making it a recommended spot for those looking for affordable and high-quality nail care services. Vivian, the owner, is recognized for her professionalism, and many clients appreciate the friendly atmosphere, although some have mentioned that their experiences can be rushed.