-
May 2022 by Elesha S
I had a tricky move to NYC from the west coast. It is the middle of the pandemic and I had a live unload move. I had a different company scheduled and they were giving me the worst time about what time I need them there, the problem was someone didn’t mark my move down as a live move where I got one hour notice. Long story short they ended up cancelling on me 30 minutes before my truck arrived so I needed a new company fast!Frank and his team were able to save the day. They came one hour after the truck arrived and were able to move all of my things up the 5 floor walk up in 2 hours! I would recommend them again. I started the morning in tears and ended it with relief. Thank you to On The Move USA for making this happen in a matter of hours! I am beyond grateful.
-
January 2022 by Christina A.
I have had two amazing moving experiences with On the Move USA.. Frank and Tucson are professional,friendly,trustworthy and clearly experts in the field. They are great.. nice guys, too. I'm so happy and grateful I found them.
-
December 2021 by Nick
We originally booked this company through MovingStaffers about 2-3 weeks before our move. Touched base several times, especially the week prior to the move since we were waiting on them to provide a certificate of insurance. Not only did they not get the COI to us, but they ended up quitting on us within a half hour of our move because they somehow double booked our time slot and didn't tell us until it was time for them to be at our apartment for a live unload and we called wondering when they'd be there. Don't trust this company. You can touch base every day to make sure things are on schedule and they'll still screw you over in the end.
-
June 2021 by Joanna T.
I had a great experience with On the Move USA - I hired Five Star Moving, their Uhaul-affiliated subsidiary to repack two Uboxes. The boxes had been overpacked by the moving company I originally hired, so I needed Frank and his team to move the items into three boxes, re-wrap exposed upholstery and seal mattresses and bedding for storage. I had already relocated to Washington, DC and couldn't be there in person to meet them. Frank stayed in constant communication and put my mind at ease by sending me photos of their work and explaining their decisions and approach to packing. He went above and beyond to make sure I felt confident my belongings would be safely stored and transported. I highly recommend!
-
February 2021 by Melissa B.
I was incredibly nervous about my move from Brooklyn to Phoenix but it was so much easier thanks to Frank and his team. Frank reached out as soon as we booked our relocube and moving services through U-Pack. He answered all of my questions and even gave me suggestions for finding cheaper moving supplies. On the day of the move the team showed up on time and in just over an hour, they had our cube packed safely and securely. When we received our belongings in Phoenix, everything was intact and not a single item was damaged. Frank and his team are incredibly friendly, professional, experienced, and efficient. I've moved many times and I've never had such a positive experience as this. I 100% recommend On The Move USA
-
October 2020 by Japhie J.
While loading my Uhaul Box at the parkslope location, Frank offered his expertise and physically helped my boyfriend and I get loaded. Appreciated his good dead; he definitely got this moving stuff down pack.
-
September 2020 by G. Faith Little
Frank and his team made this the best moving experience of my life. This move was completely unexpected and I spent all of the energy I had on finding a place, getting the lease set and then doing a rushed two-day packing job myself. I had way more stuff than I realized. This made Frank’s job much longer than anticipated by either of us. He stuck with me, finished the marathon move and even smiled as I worried and wondered if this would all work out. Thanks to Frank and his team, my move is complete and my stuff in good shape.Thank you, Frank!-Faith
-
September 2020 by Rachael M.
Frank & his crew moved me out of my NYC apartment on September 1, 2020, as hordes of people are fleeing NYC. It was a U-Pack move with a trailer, so we had to coordinate with an unknown arrival time of the trailer. U-Pack had told me between 10 AM - 12 PM and the service center thought that was likely but couldn't narrow it down. Frank showed up with one other guy at 10 AM, and they brought everything down to the lobby of my building. I waited in the lobby while they went to another job, because the truck had not arrived yet. When the truck did arrive, two of Frank's other guys walked in at the same time. By the time Frank and the first guy came back, the other two had almost everything loaded into the truck. They were professional, fast, and friendly. Frank worked hard to pack everything super tight and got my studio's worth of stuff into just 5 feet - the minimum of trailer space, which saved me the extra $$ to pay for another 2 feet. I would absolutely highly recommend these guys for a move into, around, or out of NYC!
-
August 2020 by Sonya Bentovich
We had an amazing experience with Frank and his team - it exceeded all of our expectations. Everything was packed professionally, they were on time, and very friendly and helpful! Highly recommend.
-
June 2020 by Andrea Dominko
This was a horrible experience. One year later I still am furious every time I think about On the Move with Frank and his crew. They were supposed to arrive at 8 am. They would call me every hour or so to let me know they were "on their way." I finally told them I had to be out of my house by 5pm as the new owner was taking possession and Frank said "Why didn't you tell me?" It turns out they were waiting for the truck they were renting and there were issues (so they say) but if they had just let me know they would be late and been honest with the updates, I could have started doing some other tasks but kept waiting there thinking they were "on their way." They put a HUGE gash in my wood floor. When I complained they said "oh, we just scratched the surface." When I showed them the deep gauge they said to just put some crayon on it or go to Home Depot and get some filler. They also put a huge gauge in a coat closet door at the bottom of my stairs. When I pointed it out they said there was no way they could have done it. Trust me, it was not there before. Then they ended up telling me that I was being ridiculous and this had to stop. I was ridiculous for pointing out all the damage they were causing to my old home. There was a lot of stress and conflict among the team. One guy kept talking on the phone the whole time. I ended up jumping in and working so hard HELPING them toward the end otherwise I never would have made it out on time. I carried so much and emptied out my basement with them just to get the job done. Frank put on a big show at the end calling the office and telling them to take $100 dollars off because of the damage they caused to the floor. This was nothing compared to what they did. After they left, I discovered nearly every piece of my furniture had been dinged, gashed, or damaged. There was a big dresser that they left in an odd spot in my bedroom. When I went to fix it the next day I noticed they had put it up against a corner to try to hide a huge gash. This was so stressful and absolutely not worth it!
-
June 2020 by Andrea Dominko
Frank and the crew were horrible. They showed up 4 hours late but kept calling and texting to say they were "on the way." They put a deep scratch in the wood floor and a gash in the closet of the house I was moving out of. They first told me the scratch was just the layer on top. When I showed them how deep it was they told me to cover it with crayon. When I showed them the gash on the closet door they said there was no way they could have done it (they did.) Then they got an
-
June 2020 by Lauren C.
Avoid!! I have moved every 2-3 years in the past 15 or so years, and this was the worst experience I have ever encountered. I had our 700 sq ft apartment boxed up and ready to be loaded in the U-Haul. Instead of taking the estimated 2 hours, it took well over 5 hours! Frank showed up late and complained the majority of the time. He was not professional or communicative. I would NOT recommend to anyone! I have PTSD from this experience.
-
May 2020 by Elesha Schulze
I had a tricky move to NYC from the west coast. It is the middle of the global pandemic and I had a live unload move. I had a different company scheduled and they were giving me the worst time about what time I need them there, the problem was someone didn’t mark my move down as a live move where I got one hour notice. Long story short they ended up cancelling on me 30 minutes before my truck arrived due to health issues, so I needed a new company fast!
-
November 2019 by Jen M.
We had an amazing experience with Frank and his team member. The day started with a frantic call from me when I realized that I had scheduled the pod delivery and movers for different days (sigh). Frank answered the phone bright and early and approached the whole situation with a "we'll make it work, don't worry" attitude that was SO appreciated. Frank rallied and was to my door with his friendly, capable team member in less than two hours. From there it was all a breeze. They had one man inside moving boxes from the apartment to the trailer, then Frank was inside the trailer as the magician of the packing puzzle. They wrapped my fragile furniture in the blankets and shrink wrap I had on hand before safely arranging them in the trailer. The packing job was truly pro. My load was going all the way from Brooklyn to Denver, CO, so I needed everything to be stable and secure. The true testament was when we opened up the trailer in Denver and the unload crew said, "That's the best load job I've ever seen. We're used to an avalanche of stuff when we take the supporting wall away." We are so appreciative to Frank and his team. They made a big move smooth and confident. Thank you!!
-
August 2019 by Stanley V.
Frank with On The Move USA really great. I had a U-Box shipped from across the country and he collected it from the U-Haul location and unloaded all of the items to two locations. The service was quick, the price was reasonable and Frank did a great job of communicating. I highly recommend this service. Thank you!
