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October 2023 by Tania D.
Went in just to ask if they accepted my insurance. They said yes, he asked where I work and he looked everything up for me. Tiffany explained my vision plan in detail (you would think I should've known this, but I didn't). Tiffany & Ken helped me choose my glasses. It was Ken birthday and the end of his shift, and he was still helping pick out glasses. Tiffany was so patient I had a mountain of glasses on her desk & kept changing my mind. She just kept saying it's ok and we would go look at more glasses. She was friendly, knowledgeable, and patient. Once I finally chose my 2 pairs, I explained I've been getting headaches & my eyes had been hurting because my prescription changed, and she said she would put a rush order on my glasses. Told her I had to be in class by 7pm. She made sure ahe waa finished in time for me to make it to my class. Both Tiffany & Ken went above and beyond.
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October 2023 by Peggy Arcelin
Ken was amazing! I highly recommend the visionworks in rosedale, they’re all a great staff. My glasses arrived AHEAD of time, and I am extremely happy with the fit and look. In all my years of coming here I am yet to be disappointed, because I feel like I am at home with the warm feeling I have when I come here.
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October 2023 by Ms Bonita Middleton
The professionalism of the staff was good the dr was perfect. The wait time was not long and the price and selection was great as well. I would recommend to others.
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October 2023 by Evelyn La Nier
I had to get an eye exam and new set of glasses. I went in and was greeted by very pleasant and knowledgeable staff. My initial encounter was with Tiffany who was fun and willing to help. Then the optometrist Dr. Lasker was very helpful. Finally I dealt with Rick who was really patient and funny. I would definitely go back. Oh, btw the prices for the frames were reasonable.
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September 2023 by Torrena Flowers
I give this location (5) stars because the service was fast and efficient. The job was not rushed, it was done by professionals who knew their job. I felt happy about the services I got here....if you're in the area, and need an eye exam.....stop by.....you will leave happy and pleased!!
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July 2023 by kay ramlochan
07/19/2023 today I am making this review . This location is the worst place in my opinion. I paid for 2 pair of glasses got it with bifocal which i did not approved and the other you can see nothing took it back they said they cant do nothing about the bifocal glasses. In February 2023 buy my son glasses and it 5 months since and all im getting is excuses.
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July 2023 by Chanel Willliams
One of the best places I've been in a while. Excellent customer service. He fixed my nose guard in two min and provided a beautiful eye glasses case. I Like it here... you should come
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June 2023 by Danielle Brown (Dani)
Easy to make, cancel or reschedule an appointment. Great communication between staff and client/patient. This is my third year here and I have nothing but positive thoughts. If anything changes, I will update.
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May 2023 by Julia Andrews-klopper
The representative went back over my insurance plan to see the best possible way to help me get my contacts lenses covered with a pair of glasses. The optician did over my eye test which helped me with with getting my contacts covered by my insurance. The representative was very patient with me in making the right decisions to fit my budget. I felt he really appreciated my business. Almost certain his name is Mr Griffith. Very kind, polite and respectful
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May 2023 by Pippie Longstocking
Associate, Ian was extremely helpful, informative & very patient upon my decision in choosing my corrective frames & lens , at the Rosesale store… they have the best selections of frames???????️
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May 2023 by Annette Hyatt
Above and beyond will recommend anyone without hesitation
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April 2023 by Fay-Fay
HORRIBLE CUSTOMER SERVICE! If I could not give a star I would have. I went last year to purchase contacts & had a bad experience but the manager at the time made the necessary corrections so I received my contacts in time. I was very grateful at the time & was dreading my annual visit but unfortunately I ran out of contacts so that propped my visit today.The representative was extremely disrespectful & I felt as if I was inconveniencing her when all I asked if I was up for my yearly visit. My insurance forcing is to go through Davis Vision but I will DEFINITELY NOT GO TO THIS LOCATION AGAIN!!! RUN & RUN FAST!!!Just to follow up… I emailed as you instructed & I haven’t received a response yet. I understand we are all very busy if we can attempt to resolve the problem it would be greatly appreciated. Thank you!
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April 2023 by M E.
I didn't want to give any stars but being that I have to to, to make the review go through I have to add one sadly. I'm gonna start off with the receptionist... they answer the phone like they aren't happy to be there and two they don't know what the hell they are talking about. In March I made a order for glasses and have been getting a run around and it's basically may. Not only that the manage is rude as fuck! Instead of apologizing for the receptionist that wasn't properly trained, he rather raise his voice and cut me off. Honestly I don't recommend this eye glass place to nobody .
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April 2023 by Nareen Thompson
The staff here are very professional. No one rushes you while choosing your frames. The prices are affordable, especially if you have insurance. The frames available for insurance don't look like they were free(lol). Good eye exam also.
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March 2023 by Marybeth Banquerico
Tiffany, Faith and Ian provided the best experience as usual. Referred my family here since they are friendly, helpful and professional. Besides having a great selection of glasses to choose from you receive the best service. Thank you! Marybeth Banquerico