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August 2023 by F B
Stay away.Right off the bat I should’ve realized that I should’ve rented elsewhere when I called the Woodhaven office and was told they do not honor AAA discount and that the micro mover rental was $89 (when on the site they said they honored AAA and that the micro mover rental was $69.95).I submitted a reservation via their website and then shortly thereafter I received a call from a Barn rental representative honoring the website price and AAA discount.On the wall there was a sign stating that there’s a $4 charger per day for tolls by mail or plate. I asked Ramon the (representative) if that was the e-z pass fee and he said yes. When I returned the vehicle, I was being charged $4 per toll. Beware.
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August 2023 by Md Hossain
DEFINITELY They are number one worst truck rental company in NYC.
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January 2023 by Devonna Commack
I rented a truck from them yesterday. Overall their customer service is good, pick up and drop off is fast. Which I liked since its freezing today. The two older men there this morning are very polite and professional. I would recommend this company to any one and use them again If I needed to move once more. I love the other location also which I used a few years back.
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January 2023 by Vitality Health Pets
very good service. highly recommend. no hidden fees, great trucks and service!
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December 2022 by Edson Xavier
They have a fixed price system that is really considerable but they have terrible service. I reserved a vehicle and when I went to the woodside location they didn't have the vehicle. They sent me to another unit near the Queens mall. Which cost me more than an hour of my day in a raining day.The maintenance and cleaning of the vehicles is not the best as well.
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November 2022 by Astoria NY Furniture
Excellent prices and very convenient pic up drop of,
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October 2022 by Dan Staicu
Great price for installation of trailer hitch! Great service!
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July 2022 by Vk Bell
They are good if you need to get truck urgent.Otherwise $119 a day ,0.59 per mile ,and100mile free is expensive if your going long route. They don’t even tell you about $4 extra surcharge on toll every time you enter
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June 2022 by Ryan Konrad
These guys are great very friendly and very professional. They have everything you need and plenty of stock. They also take great care of some outdoor cats so you know they are good people. I would recommend this place to anyone
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February 2022 by Cliff H.
There should be a zero star option, and this business deserves it. They are not honest and lie. On 2/19 I had a rental for elmhurst location that was supposed to open at 730 on Saturday I called after 730 and got the response he's running 10-15 mins late. He never showed and I decided to go to the wood side location, where I was already almost an hour behind schedule I heard a customer call this location and got the same response. He can't even be honest and let people know what's going on. It's sad for a business to operate like that. You waste people's time, but don't care. Then you say ezpass is available and you do a $4 surcharge per use. I'm sure it's in the fine print somewhere, but seriously a shady operation. The value isn't even that that good. I should have just went to CC rental it would have been farther away but at least they are honest. It might be joe or John he's a liar. That's what you get for being fake and dishonest peace
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January 2022 by Zach Valenti
Hands down best truck rental experience I’ve ever had. After my third nightmare trying to work with U Haul, I’m thrilled to have a new place to call first whenever I need to rent a truck or trailer in NYC. Benjamin, Joe, and Cesar were all great people to work with, too.
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January 2022 by Nina C.
My new go to spot for a truck rental! Process was flawless- went online and reserved; received email. Day of- from time of arrival, to off the lot took maybe 15 mins. $500 security hold on a credit card fyi and final payment can only be cash or check. Drop off inspection took 5 mins. Go online for online 10% coupon. Highly recommend!
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December 2021 by John B.
Been renting vans from Barn for years. Today we rented a 16 foot box truck. The radio didn't work and the seat was soaked because the window was left open during the rain. When we tried to speak to Bob about this, my worker was told- " go talk to the kid, I'm not having this conversation, get out!" When I called Barn to speak with Bob I was told he wasn't in today. Then the story changed to that he stepped out. So that's why I'm writing this here. I have no time to play games and have my workers spoken to like shit by some rude, rent a van salesman that thinks he's better than some one else.
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September 2021 by Sheyi L.
One of the worst truck rentals I have ever used. First, I filled out an online reservation that I said I would be called in 24 hours and I was never called. Second, they advertised that they clean and sanitized each truck after all reservations. THAT IS A BOLDFACE LIE. The truck I rented was hands down one of the most disgusting trucks I have ever been in. THERE WAS STILL A TWINKIE WRAPPER in the car. I had to wipe the steering wheel with disinfectant because it was so dirty. Thirdly, the Hidden fees. They charged a $4 PROCESSING FEE EACH TIME YOU USE THEIR EZPASS. That is WILD. I ended up spending more than if I did Uhaul rental. Another thing, they only accept cash but have NO problem putting $500 accidentals on your credit card. SHADY!!!! The only reason I'm giving it a one-star is because zero rating isn't an option.
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September 2021 by R. R.
I scheduled a rental in person at the office yesterday based on good reviews. But I was not given some important information, so here are some cautions: - Barn will take your credit card for a deposit, but they will not take it for the payment. So you need to bring a check or cash. (That means any additional insurance liability that your credit card company provides might not apply to the rental.)- Because of the uncertainty with the insurance coverage with my credit card (still TBD), I asked if there was any problem to cancel once I got the information from Amex. The rep said no, not a problem. Turns out, there is a $75 fee for cancelling your reservation. - I asked about flexibility on the date (waiting for confirmation with the offload site), and the rep said no problem. Turns out, it is not easy to change the date if something unexpected comes up. I was able to get it done because of our prior conversation, but the "no problem" attitude had evaporated completely.- While clarifying the potential to change dates, I asked if weekend/weekday rentals had different fees (as I have found at U-Haul). Answer: No. - I planned to pick up and return around 8 am for a one-day rental. But the parking rules at the offload site meant I had to push that back to 10 am. Only when I called back to move the date did the rep tell me that all trucks are due back at 8 am no matter what time the vehicle is picked up. Typically, a one-day rental is 24 hrs, starting when the vehicle leaves the lot--NOT a fixed return time no matter when you start the rental. If I had known that, I would not have rented with Barn.- Unlike the big brand rentals, if your return is late at Barn, it is treated as a second day. Most places I've used give you some latitude--up to two hrs--because there can be unexpected traffic, etc. Unfamiliar roads (for commercial plates) mean your timing could be off. - Barn does have 24 hr drop off. But there is a $15 fee for this, if you get back after closing (5 pm or 2 pm). Again, not mentioned when I made the reservation. So far, not a good experience.
