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November 2023 by Jonathan Sharp
This place is great.I got a flat tire, and found Great Bear on Tire Rack. They texted me when they received the tires and texted updates while working on the car (alignment and tire change). Super friendly and reasonably priced. Would highly recommend to anyone, and personally plan to return in the future.
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November 2023 by Ediberto Ortiz
I'm from the Bronx and I had an emergency in this area, radiator leaking bad and there was no chance I could make it to my mechanic. This was my closest shop and I'm really glad, the owner here is the best human being, extremely polite, great conversation, advice for my vehicle and my business and affordable prices. Excellent place.
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October 2023 by Dan Thomas
Tommy should be fired from Great Bear, he is rude and does not treat his customer well. This place received a Zero rating because of his service.Services: Transmission
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October 2023 by SAPHYA COUNCIL
Tommy and Mario were extremely knowledgable and were so kind to help me at the last minute (right before they closed shop!).
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September 2023 by Dan T.
Tommy should be fired from Great Bear, he is rude and does not treat his customer well. This place received a Zero rating because of his service.
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September 2023 by Dennis Lin
Rude and slow service. Spent 10 minutes waiting outside and I walked in to ask who to talk yo and they told me to get out of the shop. Genuinely don’t know why someone would chose to go here when there are other auto shops near by. Please save yourself the hassle.
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September 2023 by Ingrid P.
The ONLY Tire & Auto shop to trust in the 5 Boroughs of New York City‼ Hands down. Ask for Tommy
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June 2023 by Aldona Babinska
Always come here for my car maintenance and repairs. Every time get excellent service and leave confident that the car is working properly.Services: Tires
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March 2023 by Alexander Spivak
Let me start saying that if there was an opportunity to give them more stars i would absolutely not hesitate and give them 10.I arrived with my vehicle to their repair shop and Tommy and his partner opened up my eyes from A to Z.Great Bear Team is above and beyond what a professional repair shop should be. They set up standards for every other repair shop to learn from them. This is my diagnostic and repair shop for life.They are not a fast food industry and as long as you don't rush them you will get a great service.Honesty is all you can expect from them.Worth of every mile i drove to them.
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February 2023 by Floid Richards
I recently purchased a rim and tire package from a well known company, once installed began experiencing vibration. Took the car to my local dealer who due to the rims being aftermarket advised me to replace them with the original because they experienced issues balancing them along with two other service centers.I contacted the company I purchased them from, stating the issues requesting a replacement or refund. As with any company they required a specialty test to be preformed from a shop of their recommendation, Great Bear was one such location. My first thought was this would be a waste of time zero issues would be found.I checked the reviews some favorable and some negative human perception, with this in mind I made an appointment with Tommy. My first impression of him was curiosity, from what was posted, our interaction was positive and courteous the appointment was for 8am, I was 10 minutes early and he was opening up and directed me to a lot across from the shop while he moved cars around.Once my car was in the shop and on the lift the wheel tech took special care with the rims, never using an impact tools but manual removing the lug nuts avoiding an unnecessary scratches or damage, greatly appreciated. Tommy kept me advised throughout and, documented the results also texting images of the Hunter machine results for the claim, for some this may seem trivial but I consider good customer service important to building confidence for future business.I wanted to say thank you for the assistance and correcting what should have been satisfactory sale at purchase. I can say that I am greatly satisfied with the car.I would also like to speak well of the tech, who name I'm embarrassed to say I forgot his meticulous efforts to protect the rims from damage was reassuring and would make me a future customer...
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February 2023 by ms413k5
I think the work they do is very good and thorough, they replaced my rotors and breaks, and found another issue which they fixed at no extra charge. You will pay accordingly. Also if you’re asking for inspection, first make sure that all the things you can replace yourself are done like windshield wipers etc, because you’ll pay top dollar for these if your car needs them.Also if you’re told you need other work, verify for yourself or get a second opinion.I was told I need a new axel because the boot was leaking grease, I took a look at it and it was an external smudge of grease, no crack in the boot itself. I was told my battery was leaking acid, and their replacement charge was definitely in the high end… I took out the battery and cleaned it up, it’s not leaking anymore, maybe it was the hot weather, and the car has been starting for months now with this battery they told me was bad. So with the new axel I didn’t need and new battery which is still fine, I saved over 1K by doublechecking myself if these things really needed to be done. Over all the service I got was good, I didn’t feel pressured into anything and the owner was very patient with the questions I had.
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January 2023 by Moussa
Terrible experience Thomas thinks he is the smartest person in the world by trying to send pictures so he doesn’t have to answer question. If you are in the customer service representative of a business and can’t respond to question without being rude don’t be in customer interaction field. To top it off with racket comment about Chinese people being d**** Mark my word he will be responding to this review throwing vile comment which will just demonstrate the type of person he is instead of trying to respectfully respond to criticism.Спасибо
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December 2022 by James A.
They are good mechanics, and a reliable resource for myself and anyone needing an honest job and a great price.
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December 2022 by Josh Kirschner
Very positive experience getting a new set of tires installed, along with an inspection. Tommy was extremely communicative (in a good way) throughout the process, texting me pictures as the work was progressing and timing updates. Pointed out a couple of minor things he suggested to fix (which I already knew were an issue) and took care of it at a reasonable price. Would definitely go there again.Service: Tires
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December 2022 by Molly Burke
Finding a reliable auto shop in the city seemed impossible until I found Great Bear. Tom & his staff are more than attentive, professional, timely, and kind. Clear communication from start to finish, the pricing is also always transparent and fair. I have been 3 times and will continue to trust them with my car. Thank you Great Bear!!!
