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March 2024 by Andel Page
My car was towed there after a serious total lost accident.I was given the shop number & a lady answered me. She was driving at the time but she took my call. I then learned her name was Diana. I was driven to the shop to pickup some personal documents & have my first real look at the wreckage.I started to cry & Mrs.Deana consoled me like mother.Her compassion was bigger than any monetary value to me. I'll never forget her.May God bless you Mrs. Deana.
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November 2023 by K M
I was in terrible accident where someone almost killed me and they left the scene. My car was hit so hard in the front causing all the airbags to deploy. My car was towed to pro bodies storage facility. At times I felt like they were avoiding my calls to rack up another day in storage fees. I wasn’t even going to write a review but as I went through my belongings I noted some expensive things were missing from my trunk (back of my car was no damaged). It’s sad how a tragic event occurred in someone’s life and this is how you’re treated.
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October 2023 by Luis Don
Worst company ever. Do not bring your business here. Irresponsible, rude, worthless. No customer service. Taking hard working people money. Got my car towed here, they lost my car key. The lady there acted like an animal cursing, screaming, giving smart remarks when I wanted my key. Blaiming everyone and anything but theirselves for losing my key. Business bureau should shut this place down.
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September 2023 by Jennifer Bracht
She is very professional and she has done. Amazing job
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July 2023 by Danny 1
Worst tow company ever! They towed my car and when I called the number on the huge board that had the company name and address, the lady on the phone stopped me in the middle of the sentence and said she would call me back. She didn’t call me back, but she texted me another number to call so I could pick up my car right away. I called that other number and was told to bring ONLY cash to pay to get my car out! I got a Lyft and paid over $30 to get to the address listed on the board and when I got there, it was closed, so I called the second number and that’s when the man told me that the car was at a different address close to where the car was taken from!!!!?? Apparently, it was a different tow company called Competition that towed my car! Neither one of them bothered to tell me that the car was not at Pro Bodies in Woodside!? I had to pay $28 to Lyft back to the other location! So not only was I charged $136 to get my car back, but on top of that, I had to pay another $58 for the ride back and forth! This is such a scam! I’ve never experienced such disregard for people’s time and money! I was even told by the man at Competiton that I should have asked where they were located?! How was I supposed to know to even ask that and isn’t that something at least one of them should have told me about? I will be filing a complaint with Staples and the BBB over this!
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July 2023 by Mairen Pena
Deanna is one the best I love her she always try to help you
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February 2023 by Ryan Kurt
My car was at first lost I waited 3 hours before anyone tried to help not a single employee spoke English -they then had my car towed without my consent over an hour away & half of my belongings were stolen from the car.
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January 2023 by brenda velazquez
DINA the owner is the nastiest person. Do not go there because she’s a headache.
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January 2023 by Camille Fine
I wish I I had taken the 2 minutes to read through all the negative reviews on this place so I could've avoided this business at all cost. Owner Deena is extremely unprofessional and downright rude. This place is shady and it thrives on insurance claims. As other reviewers have mentioned, you're better off taking your car elsewhere for repair work where they stand by their warranty.
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December 2022 by Robinson Lora
If you want to be overcharged for towing go here and If you want to experience unprofessionalism go here. If you hear the name Deana pick up the phone just be mentallity prepared for this woman to waste your time and delay the process of you being able to pick up your vehicle. She will do everything in her power via excuses to release your vehicle so that she can charge you a yard and storage fee per day. You know what she will charge you a wap, winch, and a pull out fee as well cause she wants too. Took me 4 days to get my vehicle out and that is because I kept calling. Well say goodbye to $800 for those 4 days.
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July 2022 by Robin Beaton
If you want to be overcharged for towing go here and If you want to experience unprofessionalism go here. If you hear the name Deana pick up the phone just be mentallity prepared for this woman to waste your time and delay the process of you being able to pick up your vehicle. She will do everything in her power via excuses to release your vehicle so that she can charge you a yard and storage fee per day. You know what she will charge you a wap, winch, and a pull out fee as well cause she wants too. Took me 4 days to get my vehicle out and that is because I kept calling. Well say goodbye to $800 for those 4 days.
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July 2022 by Robinson L.
If you want to be overcharged for towing go here and If you want to experience unprofessionalism go here.So NYPD had these people tow my car from an accident site to there facility. If you hear the name Deana pick up the phone just be mentallity prepared for this woman waste your time and delay the process of you being able to pick up your car. She will do everything in her power via excuses to release your vehicle so that she can charge you a yard and storage fee. You know what she will charge you a wap, winch, and a pull out fee as well. Took me 4 days to get my vehicle out and that is because I kept calling. Well say goodbye to $800 for those 4 days.
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May 2022 by Matt G.
Took 4 months to fix car, made up some stories about parts not being in stock. Car was never fixed right. they Can't even figure out what's wrong. Just took the insurance money and put it in their pocket.
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March 2022 by Mandy Zhen
Deana and her team have been super helpful. My brother had gotten into his first accident 2 months ago. We had no idea what the process was like but Deana was able to walk us through it. She would keep us updated along the way. Overall, great experience.
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February 2022 by Alejandro Godinez
Pro body offers the best service in all of queens. Thank you Deanna for providing such stellar service. Highly recommended for efficiency, reliability, and quickness. Rest assured, you will be taken care of here!
