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March 2025 by Anibal Montenegro
Product are not well Organized.
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January 2025 by Geronimo Guajolote
Sad. Store 171 in Woodside, Queens, NY. The workers don’t care. They simply just do not care. My last interaction took 3 cashiers and 1 manager to try and fix a mistake a cashier did - she entered we were paying partial cash instead of using a gift card, and she didn’t know how to void her mistake. Nobody did. So their idea was to charge us and refund us as though we were making a store bought return, then charge us again! But they weren’t even charging us correctly nor refunding the right amount. It was a mess. When I pointed out there were no apologies the manager gave one, but she managed to apologize as if it was against company policy. To give you a visual, I am 50 walking with a cane due to a recent spinal surgery and my mother who was with me, a lovely 79 years old. Besides the 3 cashiers and rude female manager, our first encounter was a rude floor associate who was reluctant to tell us the price of the chair we wanted. It wasn’t marked. There were about 5 or 6 display chairs unmarked. Does anyone even care anymore? We left without the purchase because after spending an hour with their cluelessness we just wanted to get away from them. There was ONE bright light in that place - an African American gal who works in the printing department. She wasn’t working on the day we were there, but I’ve seen her other times I was in. She is so positive, upbeat and helpful. She has a future. I just see no future in this local store. Sad to see these stores from an era of American consumerism tank and become wastelands of what once was a shining achievement in capitalism.
I remember being a kid and walking into a Staples or Best Buy (which is nearby), and these stores were bustling with shoppers and it seemed like each isle had a sales associate eager to sell and knowledgeable about the store products. Now it’s like walking into the least maintained funeral home. Workers look sad. They don’t want to engage nor have any knowledge of what they sell. Will tell you to just go online. Someone could argue, “this is symbolic of the CEOs at the top making all the money while the workers live in despair”, but it’s more than that. It’s a culture of pure laziness and negativity. I remember working in retail as a teenager into my 20’s. I wanted to be helpful. I wanted to have positive engagements with people. It was more about the positive experiences I wanted to have, with or without a paycheck. There is this attitude with so many Americans anymore that you must pay them to be nice and kind on AND OFF the clock.
Fine, don’t be cheerful, but at least know how to work the register.
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November 2024 by Altagracia Medrano
Very disorganized location.
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November 2024 by Frozen Rolls
The worst costumer service in the printer area. It’s crazy!
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September 2024 by Patricia Ortega
How hard is it for this place to answer the phone? They pick up to only hang up. If I could give the place 0 stars I would! Very unprofessional!!
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September 2024 by Justine Biber
Amazon return is too slow, lady is very rude. And help is not available, also they don’t let me use bathroom
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September 2024 by J Lamar
So there UPS service section in the store, a bad attitude young lady around 11:30am August 21st 2024 @ this staples location REFUSED to ship a small package for my ELDERLY MOTHER (70s) who had to commute half an hour on bus, for a reason the employee would not answer her, And was redirected to the STEINWAY location far away while It's clear from the outside of the store (with a giant UPS logo on the wall outside) that it is in fact a shipping point.
What's become of customer service nowadays? Just young "workers" with no sense of courtesy they just make their own rules. Must be some lazy worker with 0 heart and 0 class ABSOLUTLEY UNPROFFESIONAL. So was the young man, another employee in the same department, who my mother put me on the phone with to try to assist with getting the label. He could have simply taken my mom's phone and sent the PDF to their email in order to print it out and instead cut me off without saying anything and passed the phone back to my mother rudely saying "I can't help you then" with no professionalism whatsoever.
I don't know what has happened with the managers of these locations and why there is no emphasis on courtesy, customer service and professionalism. That is an elderly woman and my mother and could be their own and anybody else's I'm sick and tired of the cold-hearted nature of today's working class generation. WILL REPORT TO THIS LOCATIONS REGIONAL DIRECTOR!!!
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July 2024 by Fatima Hussain
Terrible location to do amazon returns. They prioritize staples customers. I was left 3 times in the middle of my amazon return transaction so a staples customer could be helped.
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July 2024 by bc c
This store has parking, clean and well organized. It has many machines for printing and copy and comoyters. Most of the time, associations were helpful. I ll recommend this store.
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July 2024 by Giovonni
Everything is locked, yet not one employee has a key. Couldn’t be more incompetent
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June 2024 by Camilla Souza
I went there to make a return. After a long walk the store associate told me that the Amazon system closes everyday 30 minutes before closing. Why? It’s basically just log in and log out. Doesn’t want to help so change the hours or put in the instructions
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June 2024 by Shirley Hensford
I am the founder of a nonprofit organization that provides backpacks and school supplies to underserved children in Queens. Staples is our go-to store. The salespersons are kind, and professional, and even have a sense of humor because I purchase in large quantities. Staples has what my organization needs and the prices are reasonable. I am a satisfied customer!
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June 2024 by Jillian Paige
Jaimie is an angel on earth and deserves a raise. The person who helped me was wearing a necklace that said “Jaimie” so maybe their name was something else but whoever that is - such a great member of the team. They helped me with my print job and went above and beyond to help me. I watched them interact with other staff members and customers with such kindness and the whole experience made my day.
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May 2024 by Griselda Lopez
This is my neighborhood Staples and it has the best service. Haque was extremely helpful when I needed a headset for my PC. I am absolutely tech not so savy so it was nice to have someone help me out. He was super kind, friendly and definitely tech savy. Thank you Haque for the best customer servive. I apperciate all of your help today!!!
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May 2024 by Juan Ortega
Associate was great
