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December 2023 by Daniel Nieves
Disappointing Exchange Policy and Poor Customer ServiceI recently visited this store to exchange a gift for a different size, requesting the exact same product and color. Despite not having the receipt, I was surprised to learn that I needed to pay the difference between the sale and the original price to complete the exchange. This policy seemed unreasonable and was not clearly explained beforehand.I escalated the issue to the manager, Sally, but unfortunately, she was unable to provide any satisfactory solution. The outcome was a gift card credited with the lower sale value, and I left the store without the desired product. This experience was frustrating and inefficient, a stark contrast to the convenience and variety I usually enjoy while shopping online.This encounter has only reinforced my preference for online shopping and has discouraged me from returning to this location. Prospective customers should be aware that their experience at this store might not meet expectations, particularly regarding exchanges and customer service.
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December 2023 by Bryant
Unprofessional, they talk to you like if you are an animal
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November 2023 by Kamani Washington
Manager Courtney is very rude. I asked for some help on store and goes “you need to wait” who says that to customers?
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March 2023 by Juli A.
The store is very organized but a little small so it may look a little cluttered. The workers are so attentive and helpful! They also offer a wide range of sizes helping many people to feel included. I love, love, love the jeans from American Eagle. Their jeggings look like authentic rigid denim but they are very stretchy and so comfortable, especially if you're a curvy girl!
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October 2022 by Chrystal Tyler
Beautiful Store very organized and clean. Staff is super friendly and attentive. Love this location.
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October 2022 by Rochelly Campos
bad service they are supposed to open at 11 and it's already 10 and they don't open they say they have more time
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April 2022 by Frankie C
The best jeans won't wete anything else
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February 2022 by Martha Gomez
Was my first time there I love the clothes and the store was neat however …. When I spoke to aMANAGER they seemed like they couldn’t care less about my experience .. need to do better !!
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February 2022 by Julia Gomez
Went there on Christmas Eve terrible managers !!!! So unprofessional I didn’t feel like I was a priority to them however the cashiers were pleasant.
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December 2021 by Rubén Hiciano
Love it here because one is still able to get off season designs not available in most stores.Clothes are of good quality for men and women alike and prices are also very reasonable.
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December 2021 by Memphis Memphis
This was my first time shopping at an actual American Eagle and I was surprised at how much I enjoyed the experience. I was greeted right when I came in the door by the manager, staff actually stopped what they were doing to greet me as I walked around picking up items.The manager asked me if I wanted a bag for all the items I had in my hand but I declined. After about 10 mins and a few more pieces, Anthony came by and said "I know your shoulder must hurt, here is a bag" we both laughed because he knew I had said NO' just a few minutes ago. He smiled and let me know if I need help he would be there to help. He seemed so warm towards me, that to my own surprise, I asked him a few questions. He answered all my question and even helped make some great suggestions.After my arm couldn't hold anymore items,I walked over to the fitting room and was met with Sam, she put me in a room, offered help and advice and even let me know I could save some money by signing up for a FREE Reward System. She was so nice and made me feel so welcomed as if I was a old friend.Because of them I ended up walking out with a $700 bill, and signing up for the Reward system. I soo happy with everyone there and the level of service (even the register girl, didn't caught her name something with a D) that I didn't care one bit.
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November 2021 by Memphis L.
This was my first time shopping at an actual American Eagle and I was surprised at how much I enjoyed the experience. I was greeted right when I came in the door by the manager, staff actually stopped what they were doing to greet me as I walked around picking up items. The manager asked me if I wanted a bag for all the items I had in my hand but I declined. After about 10 mins and a few more pieces, Anthony came by and said "I know your shoulder must hurt, here is a bag" we both laughed because he knew I had said NO' just a few minutes ago. He smiled and let me know if I need help he would be there to help. He seemed so warm towards me, that to my own surprise, I asked him a few questions. He answered all my question and even helped make some great suggestions. After my arm couldn't hold anymore items,I walked over to the fitting room and was met with Sam, she put me in a room, offered help and advice and even let me know I could save some money by signing up for a FREE Reward System. She was so nice and made me feel so welcomed as if I was a old friend. Because of them I ended up walking out with a $700 bill, and signing up for the Reward system. I soo happy with everyone there and the level of service (even the register girl, didn't caught her name something with a D) that I didn't care one bit.
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October 2021 by Magda Al Jamal
Love AE
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October 2021 by Jharif Corchado
Good store location ran by horrible and unfair managers. Unorganized and unsure of their jobs. Needs a change as soon as possible.
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October 2021 by Linda Ojeda
They make the best jeans, but they need to make more jeans in black. Overall, it's my daughters favorite Jean store!
