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April 2024 by gregg galletta
I’ve been to this Apple Store twice and each time left angry. I made an appointment to get my battery replaced on my iPhone 13 for 1230. After spending nearly an hour there they tell me to leave my phone and it will be ready by 6. I have no idea why they schedule appointments as it doesn’t mean anything.
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March 2024 by Afia kyerewaa
I went to purchase iPhone 15 Pro Max and e 2 employees I met were helpful,everything was quickly done for me without any stress.???
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March 2024 by Jabbs “Captain” Haz
Failed to state you need to pay $5 parking when you do deliveries
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March 2024 by Kendall Burgess
Amazing
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March 2024 by Cojo Tee
Nice place, but do not have much to say as I didn't stay in the environment for more than five minutes.
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March 2024 by Tracey Banks
I wish I could’ve not clicked any stars. I am currently sitting in the store had an appointment for 5:20 pm arrived at 5:08pm still have not been seen yet it is now 5:53pm what’s the point of making appointments if they can’t hold them? I see workers standing around chitchat and I’m still waiting . People that came in after me are gone already. I’m pissed sorry I brought the new iPhone yesterday! Now I finally have someone as I am writing this she is a nice person however Apple y’all will not get another dime from me!
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February 2024 by Yo Lo
I've been here a few times and the people are really nice. There's lots of product around to see and touch. The technicians are very helpful.
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February 2024 by Bryant McNulty
Sales guy was dishonest and put a "free charger" in my bag that he told me was included. I come to find out it wasn't when I got home and called Apple for a prepaid shipping label to avoid an unnecessary and wasteful trip, as this is the least they could do given the circumstances. However, they didn't provide one and claimed the store would. They connected me to the store and they wouldn't provide one either or any possible gift card compensation or phone reduction for the inconvenience despite purchasing a $1,500 phone. Dishonest, wasted my time, offered no compensation for the incident, and really disappointed in them and their lack of integrity.
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February 2024 by thinbath242
Crowded. And workers don’t seem to know what they are doing. Apple is no good. They don’t help!!!!!
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February 2024 by Fabiano Chaves
Worse service I have ever had in any type of store. We purchased a phone online, the money was taken from the account and the store wouldn’t release it. The purpose for the online purchases is to save time, we were there for 3 hours. I had an issue at Tmobile once, they went out of their way to contact tmobile and handle it, apple simply gave us the support number and we had to figure it out ourselves. After you spend $1600 in a store, it’s disappointing when the customer service is so bad.
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January 2024 by D B
Courteous, prompt and very efficient. This location is the best one for any kind of technical help or help with purchases. Be sure to make an appointment before you go there. Everyone looks professional too. My issue was resolved within one hour. Great location!
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January 2024 by Valerie Vivas
Excellent atention
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January 2024 by Aldo Altamirano
I took my iPhone to the genius bar because the camera wasn't working. They asked me $200 to repair it because my phone was out of warranty even though, it was clearly a factory defect, the phone was never dropped, submerged or anything. I say no thank you and I took it to the Apple store in Manhattan, on 5th Ave and 59th St, where the attention was so much better and they also told me the camera was defective and they just gave me a new phone instead. Do yourself a favor and head to a different Apple Store next time.
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January 2024 by Portia Hill
I love this location! I worked with John yesterday and he’s the best! Hoping he’s my specialist when I return to make another purchase!
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January 2024 by Brandon Clayton
This store has a bad habit of not answering phones and just picking up and hanging up. They did it to me 10 times in a row. Also i was waiting on my product to be repaired and they never reached out to me to let me know that it was available at the store.