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January 2024 by Robert Tom
First off no one picks up the phone when calling it took me over 25 minutes of repeat calling to finally get a real person on the phone to make a Saturday appointment. Then when I arrived at the dealership I waited 20 minutes out front waiting to get checked in because two gentleman were out side vaping until they realized I was waiting to get help. Then when I got inside they wouldn’t do an inspection which I needed and also replace a bolt on the gas fill I’m really surprised they were even going to do the oil change. This service dept has been on the decline over the past several years. I have been a customer of this dealership since 2010 and I have never seen it this bad or the lack of service by the service dept. at this point I refuse to do any further service by this service dept nor will I recommend any friends or family to use this service. At this point in time I am taking my business else where it’s a shame that it has come to this but if you have no intention of providing customers with service then I business will go else where EXTREMELY DISAPPOINTED ???? if I could of given this a negative rating you bet I would have
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January 2024 by Sekayia Scott
Juan was an incredible support in purchasing my vehicle at Beck Chevy. Juan was sincere, knowledgeable, patient and extremely thorough. He really worked in alignment with my requests and made the buying process seamless. This was a really positive experience and I would absolutely return and recommend Beck Chevy Dealership
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January 2024 by Tomasz Walencik
Crooks. Walked in to broker a lease buyout deal and finance manager was very unclear and deceptive about interest APR. Put down 2k on CC as a deposit without signing anything and went to get a check for the rest of the down payment. 10% really worked out to be 13%. Did not go through with deal and got in writing that i would be refunded my deposit. Again this is a vehicle I leased and not in their ownership. I had to go through cc company to get deposit back because they are playing games. Do not put any money down or sign anything until you get all the details in writing on an order form. Stay away from this place. Don't bother going to the service dept either. You will leave 2 hrs later and your car will be dirty from the shop. I do my own oil changes bc it's faster and cleaner now.Update: 1.15.23Still have not been refunded money to credit card and no contact has been made to resolve the issue. Don't even consider this stealership unless you want to lose money.
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January 2024 by Marie Piacente
I had a great experience with Glenn from Beck Chevrolet. He was very courteous and informative. My options were all spelled out clearly. My first visit to Beck Chevrolet was a very good experience. I will be returning to that dealership in the future :) Thank you again Glenn!
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January 2024 by Anderson Samuel
So I called the dealer explain what’s going on with my vehicle Mr. Joe the service manager made appointment the day before Thanksgiving. My vehicle has been sitting there from then until yesterday when I went to pick it up it has been more than three weeks or so every time I call Mr. joe he will tell me I will get it in today or tomorrow today or tomorrow will come and I will give him a call to find out what’s going on on the vehicle. He will say I’m sorry man I wasn’t able, so what was the reason of me making an appointment to have my vehicle checked out, when I got there, I asked to speak to someone higher than him his reply was Tell you the same thing I’m telling you said to him I still want to speak to the person that’s higher than you Three times and still no show or took me to that person however, they had no interest in working on my vehicle and sat there for weeks No had any interest even when I went to pick the vehicle up he still had no interest to say hey man I apologize let me see what I can do Made his duty to leave his desk and take my car out from where it was buried in the parking lot place and I’m also a business that support this business by buying a lot of parts with that said, I do not recommend anyone to go to Dealer for service. They are very very very over there. If you’re not dear skin color, they will not help you or attempt to help you even show any effort of helping you, and this is the thing that we are going on in the world nowadays
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December 2023 by Maureen Bassmann
What a true pleasure it was to deal with Glenn. A very friendly professional gentlemen that was so helpful with all our questions. He could not have done ANYTHING to make this experience better. Thank You Beck!
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December 2023 by Lydia Velez
Juan Santana he is an amazing dealer with the cars. He is kind and he’s a blessing. He knows exactly what he’s doing. He makes you feel at home. I recommend for you to come over here you won’t regret it
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November 2023 by Cara Reilley
Glen was professional and very helpful never pushy and made our transaction seamless! He took the time to make sure I understood how to use all the features in the car before I drove off. I highly recommend Glen at Beck Chevrolet!
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November 2023 by Alina Saez
Juan Santana was not only extremely helpful yet patient. Juan walked us thru the entire process and make it happen for us. We are so grateful for all he has done for us and now we will enjoy our 2024 RS Equinox! Stephanie also worked her magic with the numbers to be sure we were as comfortable being able to pay our monthly car note. Thanks so much to you both for making this work! Saez Family
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November 2023 by Amauris Flores
Ive been a loyal customer of Beck Chevrolet for the pas 10 yrs. My last visit was not pleasant. The guys in the front desk are really good, but the last time I dropped my car off for service and a check engine light problem, I did not get my car back a week after. When I finally got my car back it was really dirty, all the tires were deflated, but according to the report I received it says that my car got all tires checked. Also after I drove the car out of the lot, I went to the bank, as my wife came around the right side of the car, she noticed a big scratch and dent on the front passenger side of the car. So as you can tell Im very upset about this.I spoke the the service manager and he was very friendly and told me the bring the car back so that he could take care of it. But the damage is already done. The stress and headache of seeing my car damage cant be taken back. Also I dont have time to take my car back for them to fix it. Dont even know how long Im going to be driving this car before this damage is repaired.When my lease is expired, I will be taking my business somewhere else. Yes Im sad to say that.ThanksAmauris Flores
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October 2023 by Lamin Jabang
Beck Chevrolet is the best place to go to. I have been going to many dealerships and they told me I can’t get a car without co-sign, but Beck’s did it for me without any co-signers. They don’t waste time I did all while I was at work. Just a phone call and all was done. I bring in some of my paperwork and all was done. I got Chevrolet blazers.Do not hesitate to make a call because they care about you.
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October 2023 by Al P
Awesome experience at Beck Chevrolet! Special thanks to Ed Szubzda for working hard to match me with an extremely tough to find vehicle; his efforts should be recognized. The entire team are true professionals and they went above and beyond to make sure I left happy.
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October 2023 by Allie Burgess-Graham
Beck's employees are AWESOME. Everyone who walked passed my husband and I spoke. Our salesman, Alan, and Stephany were a breath of fresh air to deal with. ABOVE AND BEYOUND customer service, expertise, knowledgeable, pleasantness, godly individuals..............
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October 2023 by TheCarGuy F.
Do not leave a deposit here, when the deal doesn't go thru they refuse to return the money promptly or ever. Do not trust this place with your money! Also the store is filthy. There is dirt, dust, grime, MICE and hundreds of flies flying around the building, it has not been cleaned since 2019. Go somewhere else where they will treat you right. There is a reason for such a high turn over rate of employees.
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October 2023 by Birgit H.
The worst place to get a Silverado from will not fix there issues with the transmission even there know that 2018all the way up 2021 have issues with it the customer service sucks never will I get a car or truck from them I also will tell all my ppl to stay away from them palatka Chevy dealership is the worst I ever been to