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August 2025 by John
DISGRACEFUL and PATHETIC SERVICE.
I brought my Ram ProMaster to the Yonkers Ram Chrysler Dodge service center on Sawmill River Road for a recall fix. While there, I agreed to an unnecessary oil change — which turned out to be a huge mistake.
When I got my van back, I noticed my small refrigerator (which was between the seats) had been removed, shoved back in upside down, and damaged. Worse, the oil cap wasn’t tightened properly, causing all the oil to leak out while I was on the highway with no safe place to pull over. By the time I reached a gas station, the dipstick was bone dry, the check engine light was on, and I had to cancel my job for the day. This cost me a full day’s work starting at 4 AM, plus paying my employee, buying $100 worth of oil, and taking two taxis (over $50) to drop off and pick up my van. I may also have long-term engine damage from driving 15 miles with no oil.
When I asked for just a $25 taxi refund, I was told they “don’t typically do that” and the supervisor would “get back to me” — but nothing happened. On top of that, I was told the van would be ready in 2 hours; it actually took nearly 6, and they didn’t even fix the issue they were supposed to fix.
This was one of the most unprofessional and careless service experiences I’ve ever had. If they can’t even tighten an oil cap properly, treat your property with respect and care, or be considerate enough to call you back…I’d strongly recommend going somewhere else.
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April 2025 by William Antoine
Fixing your vehicle isn’t always a pleasant experience, but I feel that Central Avenue Chrysler provides an environment where the hassle is truly minimized. Their customer service is excellent. I had the pleasure of speaking with Suzanni, who remained professional from the very first phone call until I received my keys after the car was repaired.
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January 2025 by Adis Feratovic
I recently brought my pickup truck to the dealership for service, and I had an excellent experience. Tarik was incredibly helpful and ensured everything went smoothly. The service was prompt, and my truck is running perfectly now. Thank you, Tarik, for your outstanding assistance!
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January 2025 by Enis Jak
Awesome place to bring your car/truck. I had a recall repair and general maintenance done, was in and out in less than two hours. Highly recommend. Thanks to Tarik for the honesty and customer appreciation.
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May 2024 by the ock
Very disappointed with the service I dropped off my truck to them one since then it keeps getting worse they say they fixed it but keeps getting worse the can provide a loaner they take long time to finish and the staff can’t help.
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December 2023 by donna nava
New owner! Don't expect to be provided with the same old service like years prior.
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December 2023 by Brian Gaffney
Thank you Alex Veras. Dropped off my newly purchased truck and they gave it a thorough check over and fixed the check engine light. Got my truck back ro me faster then expected as well. Wil be coming back for all my future service needs.
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October 2023 by Cassandra M. (Cassandra)
Maps puts you past the entrance, use 1015 Saw Mill River Rd. Not 1057.
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March 2023 by افلام
I’ll bring my truck to there to make expansion and I live with a couple days with them when I come back to pick up at the already Burn the transmission I advise everyone to stay away from this place as much as possible
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March 2023 by Ricardo Smith
Excellent service Center from Craig and Marcus
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March 2022 by Luci Terhune
Brought in my Mitsubishi Fuso truck for repairs after being ripped off at another truck center here in NJ.I was told by this previous place that Ineeded over 8k worth of repairs and got honest answers here about what really needed to be done.The work was done in a timely manner and we were able to get back on the road and get back to running our small business.We saved a few thousand dollars and now feel confident that we have a place we can trust and turn to when the need arises. It was worth the drive from NJ!
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March 2022 by Laura Faith
They should really learn about their own coupons so they don’t give us a headache. Called a few months ago and they had no idea what this was. Then they offered their own discount but I said I wasn’t sure. When I called back they canceled the appointment lol. I went to Larchmont and they accepted the coupon. Guess they know what’s actually going on ?
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March 2022 by fred moore
I met Craig at the service center for trucks he explained everything to me that was going on with my vehicle he took his time I have a full understanding of what's going on he handled my vehicle in my situation absolutely perfect I would not go anywhere else for service thank you very much Fred Moore
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March 2022 by alken vanterpool
The right part the fitst time and a very knowledgeable staff
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March 2022 by Joseph Prisco
A little tough to get to. In an industrial park hidden in back. Manager was great. I knew I was in great hands when he called first thing to go over service items. Squeezed in without appointment and took care of items I didn't know needed work.
