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August 2019 by Tracey S.
i was returning an item right of the bat, the workers were not that happy for some reason. We shopped around and found a really cute pair of socks, that were marked for one dollar, but charged for nine. The workers started to compare them to a pack of cigarettes, which made no sense and had literally nothing to do with the socks. As it said that it was nine dollars i asked her if she could put it back. She did, but gave me a dirty look and huffed. We then bought the few items and had enough money, but then we decided to return another item because it was too big. As we went up to the cashier to ask to return, she made us wait behind multiple customers that we were in front of. She procceded to talk about us in spanish , the only thing we undrestood was,("if they buy it they return it, if you buy you do not return."). We were shocked but just ignored it because we knew she was probably pissed with us. And in total we went up to the casier and her co worker said, ("you can't keep returning items, because it will break the machine."). I could understand if we kept going every day to return, but this was just the first time we had done it. Without saying thank you or have a good day they just sent us on our way. I was not happy at all with this service today and this is not the first time it has happened.
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July 2018 by Shawn Melakathu
It should be clear the atm is in Walgreens which is closed making the atm not available 24hrs
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December 2014 by Kim M.
This store smells so weird... something I can best describe as very old people who died above the cieling tiles several years ago and are still rotting away. In addition to this disgusting stench, they do not have my brand of cigarettes. I will never enter the store again. I updated to 2 stars because they tried to renovate the store and it is nicer now, although the strange smell still lingers and deters me from shopping here.
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December 2013 by Nick Z.
They miss filled a perscription we had. Unfortunately my fiance didn't check the bag before leaving the store. Even after I made it abundantly clear I had no problem paying for the generic pills that have caused her great distress the pharmacy continued to act unprofessionally. They promised to order the correct medication and put in the computer that she would always get the name brand. When I went in tonight again they tried to sell me the generic even saying "it's the right one this time" when giving me the bag. When I checked and caught Peter (older gentleman with glasses) trying to hawk the generic again he refused to apologize. Stay away, modern day snake oil salesmen.
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January 2012 by Meg B.
Today was my first experience going to a Duane Reade Pharmacy and sadly it was an unpleasant experience. I went to drop off a prescription this morning. The woman at the pharmacy did not wait on me right away because she was carrying on a person conversation with another woman, when she did wait on me she asked if I was going to wait for the prescription I responded that depends on how long it will take because I don't feel well and live nearby. She told me it would be ten minuets, she also would not return my insurance card so I said I would at least wait for my card back. 30 minuets later I returned to the counter asking what what going on, she responded that she hadn't even entered my insurance information yet and still would not return my card. She told me to wait 5 more minuets and my prescription would be ready. I waited another 15 and it finally was ready. When I got to the counter she would not ring me out for the other purchases I had acquired while being in the store for the last 45 minuets and that I would have to purchase them upfront because she was too busy. So I then had to wait in another line to pay for my other purchases. To add to the experience the pharmacist and cashier at the pharmacy were arguing a multiple different times while I was waiting for my prescription. I would not return to this pharmacy if they were giving away the prescriptions. I chose it today because it is close to my house and I really didn't want to wait while I didn't feel well, but did because I was promised a 10 minuet wait. I was receiving an already dispensed pack of Azithromycin it wasn't something that took more effort than logging it and putting it in a bag. I will drive farther to go to a better pharmacy next time, I will never return to this Duane Reade or possibly any branch in the future.
