CVS offers a generally positive shopping experience, with friendly employees who are genuine and helpful. Customers appreciate the knowledgeable staff, particularly praising an associate for her understanding of loyalty programs and a pharmacy assistant for being polite and pleasant. However, there are significant concerns regarding the pharmacy's phone service, as multiple customers have reported long wait times when trying to reach the pharmacy by phone. Overall, while the in-store experience is commendable, improvements are needed in their phone communication.
CVS is a calm place to shop and they offer a discount membership that pays off in the future
June 2025
Because I had disposed of my paper coupon assuming that the discount was on my CVS card, I couldn't get the discount for my purchase. The cashier (young, Black, handsome male) advised me to always use the paper coupon when purchasing. News to me! (I had previously thought it would automatically register on my card!)
April 2024
This review is ONLY for the pharmacy section; service is very poor, the worst. Not organized at all. They NEVER answer the phone. They have staff that appear to be miserable working there. No one to complaint to. Service is awful. Need a whole new pharmacy team/staff.
