CVS offers a generally positive shopping experience, with friendly employees who are genuine and helpful. Customers appreciate the knowledgeable staff, particularly praising an associate for her understanding of loyalty programs and a pharmacy assistant for being polite and pleasant. However, there are significant concerns regarding the pharmacy's phone service, as multiple customers have reported long wait times when trying to reach the pharmacy by phone. Overall, while the in-store experience is commendable, improvements are needed in their phone communication.
