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December 2023 by KristyHelen Napolitano
Julie was super helpful in helping me to select the perfect frames and lens options for my personal preference and needs.The entire staff was friendly and accomodating
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December 2023 by Manuel Frias
Great experience my prescription was done well,Dr.Arthur did a good job on my prescription.The staff was great and friendly don't know all their namesJulie was very helpful with suggesting the right pair of glasses that I needed.Just went back this week for a second pair for my bifocal glasses. Julie also helpful with my second pair.Overall the whole staff of Visionworks a very nice and friendly would definitely recommend it to all the consumers who might need and Eye Examination and glasses. just be patient the your glasses in the prescription have to send them away but they do come back pretty quick.??♂️?♀️?????? just to add when for a second pair of glassesAs a backup and Mario and JulieWhere very helpful and friendly! As Always! ???
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December 2023 by Rdd2530
Waited a month to get an appointment which I understand. Then I show up after a million reminders of my appointment that there would be no doctor and I would get a virtual Visit from a doctor at a later time.. This is not what I signed up for. Very disappointed.
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November 2023 by Melissa Husted
Place was super clean and spacious! Doc was cool and low key. The staff were super helpful and professional! The front rep I forgot her name(? placenta Brain here sorry!) she was awesome! She explained my prescription to me and my kid and also helped make my husband an apt for the next day! Her and Mario were super helpful and informative! Deff recommend this place!
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November 2023 by Sharon Aguilar
Although I was late to my appointment, I was rescheduled 15 minutes later and was seen immediately after I came in. No physical optometrist was in the office, but tests were performed in person by other staff and I was virtually consulted by someone that helped me figure out which prescriptions were best for my contacts and glasses. Then I was patiently assisted by another staff member that helped me find frames in my budget. Everything went smoothly, and the wait time was surprisingly short. Even after the fact that I was unsure about my frames and called back, I received phenomenal customer service and was able to switch out my frames over the phone without having to come in.
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October 2023 by ctuk91
One of the most unprofessional places I've ever been to in my life. They messed up my appointment twice and I had to take 2 days of work for nothing.The front desk assistant Crystal is extremely rude and unprofessional. She was busy talking to her friends and seemed bothered to do her job. Once I finally got her attention she offered me two time slots to return another day after messing up my appointment time once already.I specifically repeated 11am and despite that she scheduled me for 920am. I asked for a confirmation before I left and she clearly stated the appointment was at 11am.When I arrived instead of apologizing for her mistake she kept trying to argue loudly in front of other customers and was using profanity. Instead of being professional and rectifying the situation her version of conflict management was to argue with the customer instead of fixing her mistake.Management needs to do a much better job of hiring and training people for this role. Crystal's attitude is unacceptable and should never be allowed in a professional setting.
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September 2023 by Manoj Patnaik
I am continuing from my past post of the visit my sons and I had on Sept 2. I had to go back last week because my son wanted to do his contact lens and Dr. Arthur, the Optometrist, understood what my son wanted, took his time to discuss the different contact lens available and made sure my son was content, satisifed and comfortable. I wanted to also say that Mr. Benjamin, the Optician, discussed in detail about the progressive lens which I was not inclined to get but after listening to him and he made me see the importance, I was convinced and I have been wearing them the past one week without any issues. He is a very meticulous, focused and took great care of what we needed. I also wanted to continue my appreciation for Cristen, Audi and Anna who always greet every customer with a pleasant smile, welcoming us and taking care of the examinations with precison and patience. I wanted to finally express my appreciation to Mr. Dwade / Dwayne (forgive me for my memory lapse) but this is the second or third time, he fixed my son's glasses and my wife's glasses which were sat on / bent out of shape. He was so nice, pleasantly speaking, very professional, very understanding and so polite. I just want to say that the entire staff at this Visionworks is an incredible team, their personalities complement each other because they all have that same positive vibe.
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August 2023 by Gabriel Temidis
I came in for an eye exam and looking to get a new pair of glasses using my new vision insurance. I came in, had a great eye exam and then felt like I hit a brick wall when the staff told me my insurance won’t cover any materials costs (new frames and lenses). I was frustrated, I was difficult, and I was rude. Much to my poor mood and behavior the staff at this location was still willing to help me and managed to work with my insurance to fix the situation. In the end, I got to order a new set of glasses (that I sorely needed) and worked with me despite my actions and behavior. To sum it up, these people are professional, polite, customer focused, and friendly. I HIGHLY recommend this store for your eyewear needs!
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July 2023 by Earle Mitchell
Great Customer Service and a staff that really assists clients. And they make sure you get stylish glasses that fit your personality! Great store!
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June 2023 by Mark
While I typically prefer to patronize my local ma and pa stores, my local store was closed today without any notice when they would reopen. I happened to drive by Davis Visionworks and thought I'd see if they could repair my glasses. I couldn't have been more delighted in the service provided by Duane. He repaired, cleaned, and adjusted the broken pair and, without being asked, adjusted and cleaned my sun glasses.Furthermore, he would not accept any payment. He was so personable not only to me, but to another woman as well. He was definitely raised with good morals and values. On my own volition, I've now scheduled an appointment to have my eyes examined. After seeing some reviews, I'll definitely report back on how that experience goes!
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June 2023 by New England Sportswear
I went there for contact lenses. Contact of them in advance to find out what the charges would be. They told me $50 when I actually went. I got a bill for a $100 and question. Why they said it was 50 for the exotic? I exam and another 50 to be fitted for the contacts. That is not what I was told up front. Seems disingenuous to me.
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June 2023 by Seth Miller
I had a 4:20 appointment. I arrived 5 minutes early and was asked to sit in the waiting area. No one ever spoke to me again. At 5 o'clock I walked out. For at least the last 10 minutes I was there the 3 employees in the exam area were just chatting amongst themselves. I heard some talk about how hungry they were as I sat there wasting my time. I recommend you take your business elsewhere, I know I will.
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May 2023 by Shavana Roopnarine
Rescheduled twice due to the “doctor calling out.” What it really appears to be is either that doctor is unreliable or the staff just doesn’t want to accommodate later appointments.Had an appointment April 5 called in the middle of the day for the same reason and then rescheduled a month later for the same reason and to be told it doesn’t say the dr called out the last time as the reason for rescheduling.Such unreliable and unprofessional. Mario also showed no empathy after having told him I rescheduled my entire day just for this appointment after having to accommodate my schedule the last time as well! He proceeded to say I got out of hand for being frustrated and brushed off the fact that I no longer wanted services from them as if it doesn’t matter that they lose the business.This LOCATION JUST NEEDS TO BE CLOSED DOWN! I mean look at the reviews!
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April 2023 by J.
Please take your business somewhere else. Please take your business somewhere else. Please take your business somewhere else.As many other reviewers have mentioned, Dr. Arthur is not very helpful and will only rush you out of your appointment.The extra $30 premium exam is a waste. Dr will not explain anything but merely just open the file on the computer.Stay away from this place. You've been warned.
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April 2023 by brenda morla
This has been the worst service I have received in my life, apart from having a racist staff. The Hispanic boy treated me badly and sarcastic despite the fact that I was Hispanic too. I have 9 weeks waiting for my son's glasses. I brought the prescription and he told me he will call me when they got the insurance approval, two weeks passed and when I called they had done nothing because the Hispanic guy never submitted the papers he even disappeared. The manager supposedly took care of everything and I've been waiting for 3 weeks now, I call and it turns out that they can't find anything with my son's name, the manager is never there. How irresponsible, it has been a joke, a waste of time, my son has been complaining for more than two months because his glasses are broken and nobody here does anything. What helplessness and frustrated I feel no one answers for anything.
