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March 2025 by Samantha Rocha
I would give no stars if that was an option. No one greets you when you walk in, no one offers to help you because they have AirPods in or they’re doom scrolling. The staff acts like they couldn’t be bothered, like hello you’re at work act like it!
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February 2025 by camila becerra
Horrible horrible customer service! They were rude and very unhelpful. The girl was cursing at me and calling me names. All because of an issue that was their fault. These people don’t know how to work customer service jobs, nor how to be kind. Such bad attitudes since the minute you walk through the doors! Should be ashamed.
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February 2025 by dyeuced gvr
I recently visited this location and was extremely disappointed with the customer service. The staff seemed uninterested, unhelpful, and lacked basic courtesy.
It’s clear that this business needs to hire employees who actually care about their work and value customers. There are so many hardworking people out there looking for jobs—why not bring in staff who truly want to be there and provide great service?
I hope management takes this feedback seriously and makes the necessary changes. Customers deserve better!
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December 2024 by L S
The WORST customer service. I'm a retail store manager and customers always come first. Had me waiting for more than 20mins for a pair of sneakers and the store had only 3 customers(including myself) I prefer to shop online at this point. An entire new team needs to be brought on board
This store will continue going down with these type of employees
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December 2024 by Jennifer Lopez
Very bad customer service.
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October 2024 by Lizeth viviana Pama lozada
Horrible service, they look like robots, they are not friendly and not at all professional in their area and the place reeks of marijuana.
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July 2024 by Noly Snow
I just left and the poor quality of the fabric on the Tshirts, how dirty they are, the service is horrible!
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May 2024 by Lee Ryan
Very bad customer service at this location and they don't change the staff team shows that who runs the store is a part of the disrespect that they offer there. Never shopping here again
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April 2024 by Gyl-Maria Rose Bartholomew
Under staffed. Music too loud. It’s a no go. Came in to do a return- leaving to do my return by MAIL . Annoyed.
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April 2024 by Ashley Callery
This has got to be the least professional shoe store I have ever been to. Every single member of the staff has 0 customer service skills. I tried on two pairs of sneakers, a size 10 and a size 10.5. I handed both boxes to the manager and said I’d take the 10. She never checked the sizes (and neither did I because I’m not the one getting paid to make sure the sizes are correct while ringing a customer out). I brought them home, wore them once, and at the end of the day, as the sneakers were on the ground, I noticed that one shoe was a 10 and one was a 10.5. I immediately brought them back to the store and notified the staff of their mistake. Mind you, it was the same members of staff that originally sold me the shoes. 0 accountability - telling me it was my fault for not checking them in the store, my fault for not keeping the box or receipt, despite me believing that I was sold the CORRECT sneakers, yelling behind me as I walked out of the store like a gang. This store is employed by a bunch of unprofessional children who have no manners, courtesy, or sense of responsibility. Employees like this are the reason no one wants to shop at cross county anymore.
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March 2024 by Jeffrey Barkon
ABSOLUTELY INSANE! Came here to return an item around 7:48 online it stats that the store closes at 8pm. All I wanted to do was return an item that takes 2 mins to do and the manager divany proceeded to say she can’t do anything about it that they closed the register. When the register shouldn’t be closed mins before closing regardless. Customers can come in minutes before closing to purchase something & they can’t because they decided to close the register to save some minutes. Incredibly unprofessional. Seems like their management has no type of experience on how to deal with customers at all. I drove almost 40 mins for nothing. Thanks a lot Finish line Cross County.
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March 2024 by Dannielle Forrester
The store needs to be stocked.
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March 2024 by Kenisha Smith
Today i had called to see if they had a sneaker in stock in my size. The guy said yes they have several available. I was already at the mall so it took me just 5 mins to get to the store. When i got there i asked an employee, a spanish girl with red hair for help. I told her shoe and the size she said she sent someone get them from downstairs. They brought up the wrong shoes twice and 15 minutes go by im still waiting, a spanish lady then comes in and asks for the same sneaker in the same size as i asked for. Within 2 mins they brought up the sneakers and she was trying them on while i was still waiting. So i asked the employee where is the sneakers, she said their still looking for them in my size but somehow they was able to immediately find it for the spanish lady even tho i was there first but ok.They then turn around and say they dont have anymore in my size. Pissed off i walked out. But decided to test things out a bit. So i stood out infront of the store and called the store and asked if they had the shoe in my size and again the guy that answered said YES he has a pair in that exact size in his hands and i can come pick them up. I told him i was just in there and waiting almost 20 mins for them, he then says the employee with the red hair that was suppose to be helping me kept telling him the wrong sneakers. Im not sure if their racist cus i was the ONLY black person in the store but they definitely didnt want me to have those sneakers.
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January 2024 by Ava Marie
10/10 customers service during the holiday season. They helped me and my family out so much with getting everything we needed, especially the lightskin manager with the glasses. This is an overall good store.
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January 2024 by Jacqueline Valentin
INSANE THE SERVICE SUCKS THE SO CALL MANAGER WAS IN THE MIDDLE OF CHECKING ME OUT AND JUST WALKED AWAY I WAITED HE NEVER CAME BACK AFTER I WAITED AN HOUR ONLINE THE LADY IN LINE SAID OH HE IS BY THE DOOR DOING NOTHING HOW COULD YOU JUST WALK AWAY LIKE THAT I KNOW WRITING THIS REVIEW WILL GET ME NO WHERE BUT I WILL GO TO THE NEXT LEVEL I WALKED OUT WITH OUT ANY OF MY SNEAKERS FROM CHRISTMAS
