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March 2025 by Matthew Sayegh
I traded in a controller and was given a broken controller in return. When I went back I was told that the controller “wasn't the one they sold me” and John the “manager”refused to check the barcode that would prove it was. Not only did they scam me but they lied about multiple policies. On top of it all they were very rude but also got mad when I was rude back. Very strange people overall
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February 2025 by THE URBAN MIXOLOGIST
The manger D is nice and has great customer service and is knowledgeable
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January 2025 by Kevin B. Ploth
We go in today around 5:30 PM to do a trade in…no one greeted us (my son and spouse) as normal… Joe behind counter not wear his name tag and not well kept or clean… so I go next he yells to customer leaving if he needs his receipt and customer says no…mind you took a while check out four packs of Poke-Mon cards…that being said Joe asks for ID…I show my government if and badge…he seemed upset by this? Ask for id again…I am like…why?? He does not explain and asks again….
Mind you we have been at this store for over ten years….next I am a valid investor in GameStop ..here is the kicker for Joe and his “manager” I am a veteran.
There are no signs no notice and not one person has even asked or mentioned I need my DMV to check in trades at game stop…
That being said Joey did not like my reaction about GameStop and the. He took as an attack on him? Odd..but not the case so he decided then and there to refuse me service in front of other customers and my family….then he proceeded to be a wise guy saying snarky “Happy New Year” and “Merry Christmas”…
Not cool or professional at all….so long and your Joe needs to go…get this place back and have good staff working Mormons who close store to take breaks or show up late….or attitudes and then denied service because I question a policy I knew nothing of and why my information is needed for trades?? Not right.
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December 2024 by Brandon Smart watch
If I could give zero I would, the staff is so rude and unprofessional.
I called and someone was answering the phone and using a cartoon voice, I was then transferred to someone who was flat out rude.
This store needs to be attended too by corporate or an area manager.
Worst GameStop in Westchester. Funny thing cross county is the same. Surprisingly the only good location was in the Bronx, go figure! Do not shop here.
P.s. as someone who works in sales, I can see why both locations have now hiring signs. You need to clean house asap GameStop, I will never use these locations and won’t recommend anyone else as well.
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November 2024 by Jayjay Nelson
I would just like to say this store is very unprofessional and a waste of time I ordered a pair of headphones with my own card and information I also have the email and everything sent to my phone I used Afterpay but accidentally forgot to change my mothers name off the order to mine …. I expressed to the employee that I live in the Bronx and I worked in the same complex and my mother will not be able to come out here I called her on FaceTime so he can see her show her id. And he STILL GAVE ME A HARD TIME AND CANCELED MY ORDER IN MY FACE , I find that extremely difficult and not trying to at least help a customer out if it’s clear as day I’m not scamming or stealing ! I’ve picked up orders for others with no problem I don’t see what was the big deal and I also asked to speak to a manager and he said no and it wouldn’t make a difference cause I was not getting the item I PURCHASED WITH MY HARD EARNED MONEY ! Y’all gotta do better ! Fr I wish I could give 0 stars !
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October 2024 by M “Turbo24” P
Worst game stop in New York the guy had a nasty attitude for no reason.
10/21/2024
7:30 pm
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October 2024 by Italia 90
Worse game stop in yonkers opens late and try to call and they hang up never shopping at game stop.going to best buy
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September 2024 by Kevin Waldron
A Nerds 🤓 paradise
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August 2024 by Mark S.
I only came here to check on my investment. And to see where my life's savings went. No thanks to the stock market, I can't even afford a used copy of Halo.
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July 2024 by vincent
This place profiled, targeted and discriminated against my 13yr old son and myself. Stay away do not visit this location.
In addition to my experience below GameStop as a whole, the manager, district manager, corporate office, CEO, don't respond to the complaints and or emails discussing the issue below. All contact has gone ignored.
July 10th 2024 My son upon entering this location was told he is not allowed in the store and has to leave because he was alone and needed an adult present. I was across the street in a different store when my son called me to tell me what he was told. I asked my son to put the phone on speaker so I can see what the issue was as this has never happened before.
Upon speaking with the representative he stated that lately there have been a lot of unsavory characters that have visited this location and as a result he didn't want my son in the store by himself. I asked him if this was gamestops policy? In which he replied no but rather his policy. I asked what did he mean by " unsavory characters" and if he was profiling my son based in his nationality and or appearance based on the clothes he was wearing ( he had on a hat that had said money on it, and some washable kids Halloween tattoos on his arms and face) he said he was not profiling.
I told him I am across the street and will be there in a few minutes.
When I arrived before I can figure out who the rep was , and when I signed my son the rep who identified himself to me as " Joe " said loudly as I was walking through the door " NO ,NO,NO, I AM NOT DEALING WITH THIS BOTH YOU AND YOUR SON NEED TO GET OUT AND ARE NOT ALLOWED IN MY STORE".
I was shocked at this because all I did was enter the store and never said anything at this point because I didn't know who the worker was and was coming into to the store to go to my son and find out what the issue was with the worker.
The worker proceeded to tell me that if I don't leave the store with my son he will call the cops on and charge me with trespassing.
This was something that was extremely shocking, embarrassing, and out of nowhere.
I told the worker Joe why was he was doing this and that I wasn't going to leave but would like to wait for the policy myself to file a complaint. Joe said we need to get out as he felt unsafe.
Joe did indeed call the police on both my son and myself.
My son and I have visited many gamestops over the years in Westchester,Yonkers, Bronx, New York city, brooklyn, Connecticut, Pennsylvania, New Jersey, Queens, etc and never once have we ever experienced this horrible encounter. And never once has my son ever been told that he cannot shop in a GameStop location by himself and needed an adults presence especially a paying customer in a store that is geared towards kids that has video games, and toys, and posters, and many different items geared towards kids.
Never have I ever been subjected to this treatment as a patron entering into a store being told that I am not allowed in the store and I was kicked out especially as an adult and a paying customer.
Both my son and myself was most certainly targeted by this unprofessional employee.
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July 2024 by Stefany Villanueva
This location has great parking and for the most part, they usually have their shelves stocked up. I usually order ahead and visit this location for pickup to avoid any delays or out of stock issues...
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May 2024 by Funkco Fran
I love this place cause you can find exclusive toys that you wouldn’t find in any other store.
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April 2024 by Aliii Salopri
They are low-key don't have many video games especially hiding all the Nintendo DS games hiding behind the counter drawer where me or any customers won't be able to see. Also a bad location to be there honestly.
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April 2024 by Aliii Bamaaa
They are low-key don't have many video games especially hiding all the Nintendo DS games hiding behind the counter drawer where me or any customers won't be able to see. Also a bad location to be there honestly.
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February 2024 by Freddy torres
This GameStop is one of the worst gamestops I have ever been to, they never have the game you are looking for and if you aren't looking for a game don't go there either because they have nothing! The only good thing is that the employees were nice
