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March 2024 by Erick R
For the record, I am posting this review to correct a survey I completed by email from the company on my experience with both in store and the Design & Service Center. First and foremost, my experience at this kay jeweler in cross county mall was exceptional, from when I first made the purchase, to receiving the item and having it sent back out for a second time. Each visit the staff helped me out as best and efficient as possible, getting me/ making my experience worth it. On another note, my experience with the Design & Service Center, was not great at all and as matter of fact, horrible. I purchased an item that needed to be sized, and the work done to it was just horrible. Looking at the item, you can see how poorly the job was done, due the uneven/ misshaped/ circumference of the ring. You think a craftsman who specializes in sizing/ fixing things would pay better details to something as valuable as the type of item being purchased, but that was not the case. So I post this to say my experience in store was great, but as to the Design & Service Center, not really a fan, as their work is horrible.
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March 2024 by Vroom Johnson
The staff was welcoming, sincere, and dedicated to getting me exactly what I was looking for, Brandon, Charissa, Carlos, and Jessica worked as a team and provided customer service beyond the standard and also made me laugh and made me feel like family can’t wait to shop here again
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March 2024 by Priscilla Mercado
Charisse was really amazing! She was patient and thorough throughout the process because I was very indecisive. I appreciate her and her staff for staying open late to help me make my decision. Thank you!
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March 2024 by Raha
Charisse was very helpful and she took care of our needs. I love this particular store only because of her and her associates. Excellent customer service!
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March 2024 by Sunilda Tavarez
Great performance and super patient with my concerns. John was professional, and super nice!
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March 2024 by Jon
Carlos was very patient and helped out so much. Took the time to explain everything and went over each diamond in detail. Was a great help.
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February 2024 by Sheila Rose
Charisse was amazing! She took her time in explaining the different kinds and cuts of diamonds for my rings. Her customer service, patience, and charisma is certainly unmatched!
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February 2024 by Wayne Reuben (Rudeboy)
Very good work staff is awesome and helpful on all levels of purchasing jewelry and keeping Up maintaining stones and offering new deals
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February 2024 by Richard Schaeffer
Charisse is more than GREAT !Professional, friendly, responsive, thoughtful, and a good sense of humor. We will be back,
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February 2024 by Marlon Watson
BrandonCharisseJohnThey were all amazing, will definitely be back!
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February 2024 by Dawn Cuttino-Jones
John was amazing. Great service
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February 2024 by Victor Peralta
Very amazing and personable experience, so happy I went in person and received great customer care
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January 2024 by frmile
The service was phenomenal!!!
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January 2024 by Juileth Edwards
Charisse at Cross County Mall was very professional and helpful. She has a good eye and knows her work.
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December 2023 by Alay B
Charisse is amazing. Top notch client experience, very professional and personable. Thank you so much for helping us with our lifetime purchase. Keep leading the way!
