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March 2024 by Denny
Most NPC interaction I have ever come across at an Optical Store.Came today and asked the front register clerk if they could get the current prescription from my glasses and make me lenses with that same prescription for another frame which I had. Clerk tells me that I need a prescription, I tell him you can get the prescription from the lenses using the machine that determines the current lense prescription, he tells me I need a prescription within a year, I ask him why does it have to be within one year. Dude shrugs his shoulders moves his head side to side and says I cant help you???? A prescription is just a recording of the results that the doctor has determined after testing your vision with various tests. If I tell you, that I am happy with my current prescription, would like to keep that prescription, and just make new lenses with that prescription for a different pair of frames, there is no reason why you should shrug your shoulders and turn a customer away. Wasted my time talking with the clerk. Went to another optical store they did exactly as was asked. Honestly it was real simple. You don't need a prescription within a year, its not necessary, you literally can have the same prescription for a number of years. Please education your staff.
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March 2024 by Maribel Fabian
Wallace
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March 2024 by Wrappedup ByNelly
Wallace was amazing! Thank you for your help!!
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March 2024 by Julia Krim
Miguel did a great job helping me
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March 2024 by Onika Lewis-Mahabal
Great experience! Rohan was amazing! Thanks for being patient.
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March 2024 by Francisco Arroyo
Wallace provided amazing service and helped us the whole way through!
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March 2024 by lorraine Bixler
Wallace was excellent in getting my glasses replaced with the insurance. We're some complications but he was patient and kind, getting me the best price available since my frames were no longer available and I had to pay the difference for new ones. Excellent!
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March 2024 by Glynis Burnett
Great customer service from Wallace, he was patient, made good recommendations and made sure the price I pay was to my satisfaction. Thanks!
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March 2024 by Amani Harris
Wallace helped me and my out with our new glasses. We’ve been coming to him for years and he’s been nothing but great to us!
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March 2024 by Dany Batista
Excellent
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March 2024 by Erika Aponte
Wallace is very helpful and patient
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March 2024 by Maya Averhart
Miguel was very helpful from when I walked in to when we left. He is extremely knowledgeable, and made the process extremely fast and easy. 10/10 would recommend.
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March 2024 by Michelle Bailey
WALLACE was very professional, patient and gave clarification my questions. Way to go!
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March 2024 by Roberto Saavedra
Miguel was great, very helpful staff who made the process easy. Would definitely recommend.
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March 2024 by Bonitillo Barber
Wallece thank you for your great help excellent service ??