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November 2023 by Maggie Frank
The furniture department is not close . We are open to serve you.
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September 2023 by Sally M.
Macys has established a no tefund OR exchange policy since March 2023 after 30 days ordered. . I never was notified of that or it does not show uponline when ordering something. Meanwhile, they push you to buy clothes in the summer that are for fall or winter. Ibought a fall jacket in aug. and my husband didnt try on until today (sept) because it was cool today. It is too small. All i wanted was to exchange it for next size. They will do nothing. They are not losing a dime by exchanging it. I feel this is very unfair. From now on I will go to Amazon instead of Macys when shopping online.
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May 2023 by Minnie Shu Iannuzzi
Horrible horrible customer service and stuck in the dark ages. Did you know that if someone orders you a gift online and you want to exchange it or return it you can’t unless the person who ordered it calls and lets you return it?!?!? This is why companies like Macys are going out of business. Learn how to do business in the age of internet people!!!!! Never ever shop here. Please.
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May 2023 by Trukfit Bullet Bullet
YES GREAT CUSTOMER SERVICE
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January 2023 by Vanessa R.
This particular stores customer service is the WORSE! I ALWAYS wait on line for at least an hour. I no longer order for pick up I rather just have it shipped. Macy's is way too expensive for this horrible level of service!
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December 2022 by Alexis Caceres
Nice parking space.And a fine customer service personal.
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November 2022 by Amanda G.
I now know the reason as to why one might have a decent experience while another might have a horrible one here. I've had so many different experiences at this location and it has become apparent that, if you're interaction is with a permanent employee, you're likely to have much more pleasant outcome as opposed to if you're dealing with a seasonal employee, the outcome will likely be less appealing. It is November so sine of whom you're dealing with are unvetted, angry individuals, that have no interest in working earnestly to make a good impression and keep their jobs past 2023. This past weekend, Saturday 11/05/22, at around 5P, we came to purchase a birthday gift for a child. I really wanted to go to a boutique in one of Westchester's walkable villages but hubby insisted we just come here; mistake number one. Parking was atrocious because it was the weekend so the place was crammed with people looking for deals. We went right up to the top floor, found some cute clothing pieces and I went to go and pay. Matthew was working at the cash register and was not exactly rude but there was definitely a feeling of, "I don't want to be here", coming from him. Sometimes, it's just the way you speak to people that can turn them off from you. I didn't pay him any mind. I paid and requested my receipt be sent via email. Afterwards, I sent hubby to the car with the bags and went to use the restroom before leaving, remembering that I just purchased a gift but forgot to ask for a gift receipt. After using the bathroom, I went back upstairs and before even approaching the cashier, I asked a random employee what I needed to do in order to have a gift receipt reprinted. They said I could use the email receipt and didn't need the actual items, and that I could go to any register. Since I was already on the floor, I just went back to where I initially purchased. Matthew that rang me up prior was dealing with a customer, so I went to the other cashier, Brittany. My first sentence to her was that I just made a purchase and mistakenly forgot to ask for a gift receipt but was told that I could just show the email receipt and have it printed. She tried but it didn't work. Matthew also tried to help. I asked what I could do and unprovoked, this girl begins to speak down to me, with the nastiest of attitudes, that it was too late and I should have gotten a gift receipt when I bought the items. Even Matthew knew she was being rude because he had to hold up him hand to cue her to stop. I repeated myself and said that I already explained it her that I forgot and she didn't need to be nasty. Matthew said that the only recourse would be to bring back the items to return and repurchase. I went back to the car to get the items and then straight to customer service (I-service? on first floor) and spoke with Michelle, who was a complete 180° of friendliness. I explained the situation and she left her post to walk me upstairs and rectify the issue. When we got up there, Brittany had no name tag on and left her register. Matthew was still at his post and initially would not move when Michelle requested that he take his customer to the other cash register. By the looks of it, Michelle had to take over his machine and cancel the transaction to make him move. She then inquired as to what occurred and he had the audacity to lie to everyone present, saying that stormed off with an attitude when he tried to explain to me the procedure. I had to speak up for myself and said that while he did give me the information, I only walked off after the other girl was extremely rude for no reason. For some reason, this kid felt the need to keep talking and Michelle had to step in to silence him. All of the employees in this area are seasonal so there's a reason they treat people like crap. They have nothing to lose because they're desperately needed for the moment and then they'll be let go by January/February. I worked in retail and if I could offer up some sound advice, it would be to no
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May 2022 by Karla Rosa
don't got to the register in the mens department by tommy Hilfiger it charged us $600 2x now we have to dispute the bank
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May 2022 by Keryn L.
Completely inept service; no one answers the phone, the online pickup option doesn't work, reps act like a leg is being ripped off if you ask a basic question.
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February 2022 by Que B.
Came to replace some Coach slides and did an exchange for some Mac makeup . First and foremost sale lady was amazing in helping me but she was by herself. There was about 10 people needing her help yet she killed it multitasking her responsibilities. Yet it bothered me that their were employees around not doing anything. I'm aware they have sections but it's just not fair for that one employee doing all the work. I think Mac section definitely needs another girl.
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January 2022 by Tee V.
Resulting from the container ship delays, almost everything in this department store is literally up to 70% off. I purchased a Columbia winter jacket for $35. This same jacket is currently selling for $130 on Columbia's website. Keep im mind, I shop online at Colombia about 3x per month. If you're reading this, just smile and throw on your boots, your going to want to be here! Customer service is always great at this location, so no worries there. Lines aren't long and what's also amazing is there's self checkout , for the anxious to get home crowd.
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December 2021 by Dee L.
I bought my winter wardrobe the womens section was a Mess .I checked out and not given a receipt by the young man who checked me out .I have no way to email the store I did not try on the clothing and I will be given the lowest selling price
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November 2021 by Petunia Ortega
Great customer service great vibes ✌?
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October 2021 by Jonathan C.
This is a furniture store in Queens Place Mall, on the ground floor. Lots of space, showroom feel. It's mostly living room, bedroom, and dining room furniture. I didn't see much in the way of office, study, or outdoor products.
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May 2021 by Antonella D.
This Yelp is longgg overdue, as I've been coming back to the same sales rep, Eric for many years now and each time he deserved an amazing Yelp review. Eric has always been so helpful, gone above and beyond and knows his stuff. I highly recommend asking for him, as he knows the product and his professional and warm spirit- makes it all the better!
