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July 2023 by Brian Wright
I was in the market for an engagement ring and my cousin introduced me to Chris. From the beginning of the process Chris and all of the girls at Papas were amazing in helping me pick out the perfect ring and educating me on the ins and outs. They make you feel like family from the second you walk in. Safe to say I got my now wife’s ring there, along with our wedding bands and other jewelers! We’re customers for life and I’d highly recommend Papas to anyone looking for any kind of jewelry
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May 2023 by Carolyn Martino
There is no other jeweler I will ever go to again. Stopped in here to get a watch battery changed on a whim in 2021. Then a few months ago I needed another watch repaired and a new battery and a Tiffany necklace cleaned. So I went there. When I went back to get my watch, not only did my fiancé and I find our dream wedding bands, we got our 4 month old daughters ears pierced. And most recently, just today, I picked up a special order. We had my fiancés grandmothers engagement ring that we wanted to repurpose into something new. Chris worked with us and helped to create the most beautiful piece I’ve ever seen. What started as a simple yellow gold single stone ring is now something that will be passed down and cherished for generations to come. (The ring would have been too but we wanted something that represented our family and we absolutely got it.) 100/10 recommend.
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May 2023 by Sarah D.
My husband purchased me beautiful diamond earring hoops Chris sold them to him and was so sweet upon the purchase the clasp broke on one a week later and when I brought them in he was beyond rude and told me I'm too rough I need to pay to fix it ! Super unprofessional ! I'll pass on this place there after no thank you ! And compare prices before purchasing there mark up is threw the roof
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February 2023 by Kay
This place is a big time scam. I put down a deposit for two pairs of earrings and due to someone gifting me earrings I no longer needed to complete the purchase with this place. I asked for a refund and the manager told me there are no refunds while laughing at me through the phone. I asked her why didn't she tell me this when she rang me up as professional sales people do, her response was "well why didn't you ask". Not only that I found it a bit odd the required a drivers license to input your information into their system which is pretty sketchy if I'm picking up the order in store. It's not like it's getting shipped to my home. So now this store has robbed me of my money and I do not have the merchandise, never went to pick it up and they will now sell both earrings at regular price making double the profit. This was my experience as a first time customer and first time buyer. Thankfully there are other professional jewelers who take pride in valuing their customers as well as their service.
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February 2023 by D B.
I have always gone to Papas for jewelry and repairs. I went in to have batteries put into 2 watches. There were maybe 2 other customers being waited on and about 4 other people that worked there walking around or doing things on their phone. The woman who took care of me told me I would need to leave the watches. I was surprised because I never had to leave them before. She said they were very busy. I said ok and she said she would get the price for each. This took a while and then she said $15 each. I said ok and she said to follow her so she could write it up. She went to the back counter and the phone rang. She proceeded to help the person in the phone, so I asked for my watches back, and I left. It would've taken less time to replace the batteries. Also, one of the other individuals that were doing nothing could've answered the phone. The best part is that they lost a sale today. I planned on shopping for a ring and earrings while I was waiting for the batteries to be replaced.
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January 2023 by Drita H.
Similar to what many others have said......The staff and selection are great which is why I gave one star. Everyone is so nice until you buy their stuff then they don't care. I brought back a bracelet to repair a link for my son. One link has come off so his bracelet wouldn't stay on. These people have been good family friends and we have shopped with them since before they had their own store. I never expected to be ripped off. When I was told it would be $50 to fix one link I refused and wanted a fair price. Here is part of my conversation with his staff, a picture of my bracelet repaired and then what was in the bag when they brought my bracelet to the car for me. ( I asked them to bring it out since my infant was sleeping in the car) not only did he break my bracelet it's missing half of it. Disgusting!!!!! I will NEVER shop here again. Trust me go to a family who will appreciate wether you spend $5 or $5k. Don't waste your time here. My family and friends won't again!
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November 2022 by Ellie Quan
Today I went shopping in here to get a gift for my best friend without any idea what to get. But Michelle was super patient with me. I ended up buying a bracelet she recommended. I have to say the whole experience was nothing but just amazing. They have all different kind of jewelry to suit everyone in any budgets. Beautiful store with amazing staffs. Strongly recommended!Only problem is they have too many great stuff you don't know what to pick which is good thing ?
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November 2022 by Tina Rogan
Chris and his staff are always professional and accommodating. My husband has bought me several gifts here and I love everything! The service is top notch. Now my daughter is hooked as well. We don’t go anywhere else.
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November 2022 by Juliana Wagner
Most beautiful store with a wonderful staff, owner and jewelry. Chris was so accommodating towards my ring that needed to be fixed and I couldn’t be happier! Will definitely be back!
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September 2022 by Steven H.
My favorite place to buy jewelry! Michelle and everyone there is so knowledgeable and have always been so helpful. A++++
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September 2022 by Natalie Mitchell
My wife's custom wedding ring is even more beautiful than we envisioned. Great customer service and highly competitive price! We strongly recommend
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July 2022 by Marie P.
First time purchase at this Jeweler. My son purchased an engagement ring. It was perfect we thought. After proposing, his fiancee noticed a few stones seemed loose. She returned to Papas Gold City and ring was checked by jeweler. She was told it was fine. She went to a family jeweler and was told that 2 of the stones were loose. Sad to say her family and ours will not be returning to this store.
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July 2022 by Bute Mehaj
I’ve been going to Papa’s for many years and will be the only jeweler I will continue to go to. The staff is beyond welcoming and the owner’s make sure you leave as happier as ever with any service they can provide. I went in wanting a new band setting and they were extremely helpful in helping me find exactly what I wanted. In no time, my ring was ready and exceeded my expectations. Chris and Michelle are very straightforward and honest with their customers providing the best quality services/products. Trustworthy jewelers.
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June 2022 by Beverly J.
A few years ago, I brought in a 14K diamond heart pendant for repair because I had lost one of the small diamonds. No problem they said. About a week later I came in to pick up the diamond pendant and paid nearly $100 for their work putting in a new "diamond". Got home, tested the "diamond" they put in only to discover it was NOT a diamond. No matter how many times I tested it, the diamond tester indicated it was NOT a diamond while all the other diamonds in the pendant tested positive for being diamonds. I called the store and explained in a nice tone that the "diamond" they had put in the pendant was no diamond at all and was treated like garbage by the nasty female who took the call and denied the fact that they had charged me nearly $100 for a fake diamond - probably CZ. Guess I'm lucky they didn't steal all the authentic diamonds from the pendant and replace them with fake CZ's too. This would never have happened when the store was located in Pelham and owned and operated by the late male relative (from whom I purchased several items and who did great repairs) of the current brother/sister owners who inherited the business and chose to become Get Rich Quick Getovers rather than simply earning a decent income from their inheritance. NEVER EVER AGAIN!
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March 2022 by Christian Castillo
I have been a couple times and both times I left very pleased. Very well run business! Great staff, great options. I will definitely be back and I am glad they are here in Yonkers!
